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Optical Express Ruined My Life - Discuss...

TOPIC: SUING OPTICAL EXPRESS

Beginning Quest For A Refund 18 Dec 2017 05:48 #1

  • Ms B
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Mrs R wrote:
Can anyone help me?

I'm beginning the quest for a refund - don't all laugh at once!

I presented within 15 months of my surgery with poor vision - I definitely do not have 20/20 vision - OE are now telling me that any aftercare or any further treatment will now cost me more - I don't want anymore treatment at all (especially not for £1000 an eye!!).
[/b]

Mrs R I'm in the same situation with getting my rightful refund as i don't have 20:20 vision but also have dry eyes and painful corneal neuralgia as a result of the surgery :((( :( , did you manage to get yours refund now? And how?
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Croydon County Court @ 11am, 17 August 2016 15 Nov 2017 20:31 #2

  • Dawn
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Interesting read! I worked for plexus for around 3 years, didn’t know they acted for OE!

Hitachi Finance agreements 01 Nov 2017 20:15 #3

If you are suing Optical Express, or have been denied aftercare, depending on the date of your surgery you may have been told that they’re not responsible, that the company who provided your treatment was Optical Express Southern Ltd (OESL), or 123 Leeds Ltd, dissolved and removed from Companies House register in December 2015.

Nice try boys :kiss:

Because unfortunately for Optical Express, as this letter from Chris Mellor shows, Hitachi Personal Finance don’t agree.

ScreenShot2017-11-01at17.54.11.png


If any solicitors or litigants in person would like further info do contact me (via email) as I have other documents - and recordings of two phone calls with Hitachi representatives - confirming the same.

I also have copies of Hitachi Capital agreements that show ‘DCM’ as the supplier - acronym for CEO David Charles Moulsdale.

Meanwhile, presumably due to the nature of his job, which mostly entails telling a lot of lies to a lot of people, Tweedledum aka Stephen Hannan seems to be somewhat befuddled, because he recently signed a legal document claiming that OESL was in fact owned by Leeds 123 Ltd.

But hey, what's in a name!?

Suing OE 27 Oct 2017 22:16 #4

  • Stephen Maguire
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Me and my partner both had eye surgery lens implants. My partner's went drastically wrong and when she went back we had to pay a further £550 for them to laser one eye, then she was told that her other eye needed treatment and they're asking for a further £550 - this is on top of the first payment of around £3500. We were told that we would get lifetime after care what a Joke that was .
All this company wants is Money our Money! There must be something that can be done.
I'm trying to find out how to take legal action against Optical Express and if anyone can help put me in touch with a decent legal firm that can help us please do. We're based in Nottingham.
Thanks
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SUE THE SURGEON? 23 May 2017 14:11 #5

  • Alan
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Can anyone recommend a legal firm in Nottingham area with successful outcome please
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SUE THE SURGEON? 18 May 2017 04:30 #6

  • Ken
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I had laser surgery in dec 2015 as life without glasses or lenses for a change. Little did i know that in this short time period i would be back with same sight issues as i had prior to surgery(glasses/contacts). Has anybody truthfully got any luck on a refund or other help in this situation please?
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admin: Yes :kiss:

Many claims have been settled outside court - including those represented by legal firms and those issued by the claimant in person via the small claims track.

Stephanie Holloway's claim is to date the only case I know of that Optical Express arrogantly let go to trial - regretfully for both the company and Joanna McGraw - when she was awarded £569,000 (+ interest) on grounds of lack of informed consent alone.
www.telegraph.co.uk/news/uknews/law-and-...amaged-eyesight.html

Another payment of approximately £500,000 was recently paid to Sandip Bains, who suffered residual scarring and refractive error in her early thirties after surgery performed by Stefan Klopper, currently being sued by numerous other OE patients.

I have details of other settlements and will endeavour to publish when I have time, but unfortunately, unlike the increasing numbers of damaged patients contacting me, my time is in short supply!

Suing OE 08 Feb 2017 10:59 #7

Kelly wrote:
I'm beyond angry, how has everyone else done against them?

There are hundreds of people currently in litigation against both Optical Express and the operating surgeon, but details are rarely published here - not least because Optical Express monitor OERML closely!

Stephanie Holloway is the only person I know whose case went to trial in 2014, while dozens more have been settled out of court since 2015, including those via small claims courts.

Many of those who settled out of court - with or without a 'gagging order' - have provided me with documents and copies of OE correspondence, including settlement agreements. I intend to post a list of settlement amounts when I have time.

NB: A word of warning to anyone being asked to sign a document before OE agree to give you any further treatment needed - DO NOT sign until you have taken advice!

Contrary to what the deceptively worded document infers (I will post copy asap) you will be signing away all your rights should anything go wrong, or you need more treatment!

If anyone would like further advice on this matter please send your phone number :kiss: This email address is being protected from spambots. You need JavaScript enabled to view it.

Beginning Quest For A Refund 08 Feb 2017 08:50 #8

  • Kelly
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I'm in the exact same position expect when I initially consulted with optical express I was promised life time care. Then the contact I signed stated 2 years. However I went to have both eyes redone they would only do one on the day. Told me to leave it a few months between surgery went to rebook and then told after my consultation a charge was payable.

I was made believe I had taken the first steps to intiate my treatment inside the term and there decision was what meant I couldn't complete within the two years.

I'm beyond angry, how has everyone else done against them?

Beginning Quest For A Refund 22 Jan 2017 19:52 #9

  • Mrs R
  • Mrs R's Avatar
Can anyone help me?

I'm beginning the quest for a refund - don't all laugh at once!

I presented within 15 months of my surgery with poor vision - I definitely do not have 20/20 vision - OE are now telling me that any aftercare or any further treatment will now cost me more - I don't want anymore treatment at all (especially not for £1000 an eye!!).

I've written to OE - obviously to no avail - [deleted]
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Small claims court 17 Jan 2017 18:17 #10

  • leevy chang
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hi, I have a similar situation and the only options from the OE surgeon is to remove the old lens and put in another one which is also not guaranteed but the worst thing is that OE insists that I have to pay for this operation which is amounting to 3k.. totally unacceptable. If you have any suggestion please email to me as I am also looking to sue them... thanks
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