Deposit Refunds

Thomas Skelton wrote: After ringing a number that Sasha provided to me, I expressed my anger and got through to a girl that took my card details and processed my refund.

Hi, my husband is expecting a call tomorrow to do his refund. I have no doubt it will not happen, he will have to call them and will be told more lies. Can you tell me what number you called and got your refund through please?
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admin: Pls send your phone number
info@opticalexpressruinedmylife.co.uk

Does anyone please know when the 28 working days for refund starts from? I was told its not the day you were told not suitable for surgery by surgeon by OE but rather when their customer service team first contacts you about refund. In my case this was 2 weeks later so seems a bit unfair and really it should be from the time yourr surgery did not go ahead.

Many thanks

After ringing a number that Sasha provided to me, I expressed my anger and got through to a girl that took my card details and processed my refund. I received an official OE email saying I will receive funds within 3-5 working days, which hopefully occurs!

Thanks Sasha for all your help! What a star!

The good news is, my husband reported this to his credit card company on the day he was told it would take 28 days to do the refund. They marked the payment as being in dispute which means we are not being charged interest. He contacted them again yesterday after being told of the "technical difficulties" and they are going to pursue it on his behalf. When he told the credit card chap that he had nothing in writing about the 28 days, he replied "why am I not surprised?"
Watch this space for updates.

Well my husband has just contacted them after 28 working days and guess what? They have technical difficulties and it will take another two weeks to refund nearly £1400. They have said they will get the card details from the store and will confirm by phone and e-mail when the refund has been made........more lies no doubt.

After cancelling my proposed laser eye surgery the day after booking it (my prescription wasn't stable, therefore I wanted to hold off), I rang optical express explaining to them my decision. They said I was due to receive my deposit of £395 by Wed 19th August (28 working days). I have contacted OE twice since then, and have received the same excuse as to why my deposit hasn't been refunded, internal problem etc etc. They said I would receive a phonecall within days on both occasions, but unsurprisingly, I didn't. After today, it will be 14 working days since the 28 working day deadline, so 42 in total! The customer service from optical express is an absolute farce, I have received no contact from them, and have been lied to for weeks now. I'm spreading the word to many of my family and friends, some of whom are thinking of laser eye surgery, to stay well away from OE! They're a disgrace
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admin:For advice pls send phone number
info@opticalexpressruinedmylife.co.uk

Hello I finally got my deposit back after chasing. It took 26 days. I don't know why it takes this long but I finally have it. Thanks Sasha

Following Sasha's advice I have just raised a case with my credit card company who were very understanding and will commence the dispute procedure immediately. They agreed with Sasha that there is no justification for holding on to my deposit for 28 days. I checked the OE T&Cs and it actually says 28 days "after seeing a surgeon". We never even got that far before cancelling.

I am Just over a week into a deposit refund process from OE, which they have advised will take 28 days. I note from previous reports on your website that this is unlikely to happen and that it will probably require constant chasing. The cancellation was made within 48 hours of paying the £500 deposit and before the second level consultation to agree consent. I paid with a credit card and would appreciate any advice you can give on how I should play this out, or should I just be patient and hopeful. Thanks.
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admin: That's 28 working days!
If you send your phone number I can help info@opticalexpressruinedmylife.co.uk

Hello on 17/8/2015, I made a £400 deposit for laser eye surgery at the Optical Express Eastcheap store. But after 2 hours I changed my mind because I went home and looked at the internet and found so many bad reviews. I called them up for the refund but every single time they kept telling me they would call me back but no one did. And after reading so many complaints here I’m really worried that I wont be able to get the refund. Can you please help me out? Thanh you so much.
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admin: Pls send your phone number info@opticalexpressruinedmylife.co.uk :kiss: