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Optical Express Ruined My Life - Discuss...

TOPIC: Lasik/Lasek Surgery Complications

My rights 02 Jan 2018 17:04 #1

  • Anonymous
  • Anonymous's Avatar
Hi everyone just after a bit of advice from past OE patients here’s my story.
Had lasek surgery on October 2016, didn't improve a thing, so for the next few months I was back and forth being monitored. Eventually in June 2017 I was told I needed corrective surgery and the surgeon would contact me. After 2 month passed I got in touch telling then that I'd not heard anything from anyone. I eventually was given a date November 2017 for surgery and a date for the surgeon to call. Well I waited and waited but no call, so I phoned OE on several occasions and they said someone would call back but nobody did, until 2 days before my surgery date, saying the surgeon had phoned but on a different number and I'd missed the deadline of 48 hrs and would have to rearrange. I explained I'd booked time off work and it. was too late to cancel. They apologised but couldn't do anything about it eventually we rearranged surgery to Decomber, over the Christmas period when I had time off for recovery. Well yet again the surgeon did not phone at the time arranged and again surgery was cancelled.
What are my rights, can I get my money back, do I have a case for medical negligence ? It's been 15 months now and my eyes are worse than before surgery. Personally I think they’re stalling for time as I've heard you have to pay for any treatment after 2 years.

Take the survey. 02 Jan 2018 15:46 #2

  • Morris Waxler, Ph.D.
  • Morris Waxler, Ph.D.'s Avatar
Refractive surgeons should not break what they cannot fix. However, they should make every effort in attempting to do so. We must force them to help; not continue to harm, lie, and fail to take responsibility.
Take the survey, send it to everyone you know. docs.google.com/forms/d/1Ss_T2UPnu9crtoy...R_eQWM5rCteVvY8/edit

B9B3A591-57B9-4CFE-87A3-C4BD6548DC30.jpeg

My eyes 20 Dec 2017 14:56 #3

  • Amanda Johnson
  • Amanda Johnson's Avatar
Hi, I've been contacted by Optical Express regarding laser surgery but after reading all these comments I'm not going to have anything done. I've got really poor shortsightedness as well as posterior vitreous detachments in both eyes so I think I'll leave well alone. Can't have them becoming worse.
Thanks to everyone for their comments. And I really feel for all of you who have suffered with problems. It's my worst nightmare.

surgery 22 Nov 2017 15:44 #4

  • Tinky
  • Tinky's Avatar
Really and truly shocked to read of all the terrible experiences people have been having.
[Advertising link edited out]
My friend who used Optical Express had eye pain for quite a few months.

Optical Express HAVE ruined my life! 21 Nov 2017 07:17 #5

  • Linda Stott
  • Linda Stott's Avatar
Optical Express have ruined my life! They have scarred my cornea in my left eye and it's like a piece of cling film over it. My right eye was supposed to be for distance but I can't focus at all.
I wish I listened to my friend and not had it done!

OE screwed up my vision 13 Nov 2017 20:42 #6

  • Paul
  • Paul's Avatar
Only wish I’d done more homework before parting with £6k and allowing Optical Express screw up my vision. 3 of their optometrists and the surgeon - Dr Alex George - have said I need further surgery, (YAG in both eyes and corrective for my dominant eye) but their pen pushers won’t authorize it. Or at least not until after 12 months when they’d look to charge me more money for the privilege.
BASTARDS!!!!!!!

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Operated on a lazy eye! Why? 13 Apr 2017 21:00 #8

Just told by Specsavers that there was zero chance of laser eye surgery helping a lazy eye! Amblyopia cannot be treated with laser eye surgery or even helped! What was the point in operating on it other than to take my money?

post LASIK dry eye 07 Apr 2017 21:59 #9

  • Maria
  • Maria's Avatar
I don't know how people cope with their post LASIK symptoms without good professional support. I can't thank my local Eye Hospital Emergency team enough for picking up where Optical Express so rudely left off. After a very uncomfortable night, I made my way to the unit fearing another corneal abrasion. All I did was walk passed some dusty roadworks. Right eye hurt, teared like mad and I had some loss of vision - could not stand light and spent hours with the warm compress over my face, contemplating my future. Good news - it was only good old dry eye.
LASIK, the gift that keeps on giving. In a few days it will be 3 years since the big op.
Big thank you to Oxford Eye Hospital Walk-in Emergency Service for looking after me so well today.

My experience.... 25 Mar 2017 17:26 #10

  • Dave
  • Dave's Avatar
My surgery was carried out in Glasgow, at the end of January last year. It was performed by Mr David Teenan. Throughout the whole process in the lead up to surgery, i was repeatedly mis-sold the procedure. I was told id have better than 20/20 vision. That optical express's machinery was two generations better than the competitors. Any fears i had over the procedure such as complications or risks were played down. Id be back at work in a few days and would be glad i had the op. I was a perfect candidate and they love my type as the difference they make is so great. When I asked about the consent docs i was told it was just a formality, not to worry about it and just sign as there would be no way id get any complications. If i paid/signed up on the day id get a discount....but only if i signed that day. Etc etc etc.

I of course now know id fallen for a sales pitch.

I was recommended for i design lasek as my corneas were too thin for lasik.

It took 3 weeks after the op to regain any sort of standard of vision.I was in pain for a lot of it. I was off work for the whole time. I kept getting told that everyone was different and that i just needed to wait and see how i was.

At each visit i kept getting told that they were unsure why i was taking so long to heal. "Its just one of those things, everyone is different" they said.

Around end of may/start of june they told me there was no need for me to come back. I explained that i was still having difficulty with my eyes but was told not to worry.

I left it a bit then contacted their head office to complain. I was advised to go back in for further tests around aug/september.

Again much of the same happened. I was told that i was still healing and may take longer than others. My eyes were fine. I kicked up a fuss and further tests were carried out.

After these tests were carried out it was ascertained that i had a residual prescription in my eyes. I had went from being short sighted to being long sighted. I was given contacts then glasses to try and see if my vision improved. It did, but i was still left with ghosting images, starburst, dry eyes and general bluriness. I also had a distinct difference in the vision from my right and left eyes. So much so that when i was driving the car in front would be a different distance away depending on what eye i used.
I was a marvel, no one could explain why id had these issues. I was recommended for enhancement but the surgeons knocked it back.

I complained again to head office officially and recieved a multi page response from Stephen Hannan basically saying it was my choice, nothing wrong with my eyes but if i wanted to go back to see them and pay(as my free year had elapsed) then i could and they may reconsider enhancement.

I have contacted my old opticians who admit i have a prescription left and issues with dry eyes.

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