Deposit Refunds

Sasha,

Received my refund yesterday and want to thank you so much for all your help, I really appreciate it. Took them one week to refund my funds but without your help and from reading other people's reviews this could have been months or even years. I will be donating to your cause!

Agi wrote: 19 Sep 2014 21:01
Since around March this year I have been suffering with severe Giant Papillary Conjunctivitis (GPC)...

Thank you for your support Sasha!!! After a painful two week struggle with cancellations department we have managed to get ALL of our money back. So happy this is all in the past now...

We have donated to your cause. Please keep up the good work.

Deposit refunded - thank goodness and thanks Sasha for your help.
E

Many thanks for your invaluable help in getting my deposit back! OE rang me within 12 hours and said they would refund my deposit. Got this credited back after a day or so. Very happy to donate to your campaign in thanks.

I payed a deposit of £395 to Optical Express Bluewater after an eye consultation without the 72 hour cancellation period for a refund being explained. At that consultation I explained to the sales person that I might want to cancel and seek a refund of my deposit, but she reassured me that this was OK, which threw me into a false sense of security.

She promised me a call back the day after, which would have been an opportunity to notify them of my change of mind, but she did not call or leave a message and when I phoned I was left on hold for longer than I had time to talk.

The number I was given does not connect you straight through to customer services, you talk to a receptionist who says they'll put you through, but leaves you on hold.

I eventually got some sense out of the phone receptionist who arranged a call back 7 days after paying the deposit, and 7 days before my procedure was booked. Then I was told this horrific piece of news that my £395 was non refundable. They did hand me some paperwork on the day but I had drops in my eyes and couldn't read it. Is there anything I can do to get my money back?

Regards Adam

I cancelled my surgery on the August Bank Holiday 2014 and after a bit of too and frowing I had a phone call to say I would be getting a FULL refund to my respective cards within 28 days (ie £400 to my credit card and £2,595 to my debit card).
I am still waiting.....................
I have tried phoning today (1st October) and had to leave my name and contact number for a call back...............still waiting.
Also contacted the Optical Express in Merry Hill and played dumb that I got the wrong number, they said they would look into it and get back to me..............still waiting.
Hope I don't get to the point where I loose my temper with them as I think I have been patient enough in waiting for this refund. They have had my money for over a month now!

Went to Harley street clinic on Saturday 27th September and after my consultation was like everyone else given a 'special deal'. Wanted to think about it but was practically made to pay a deposit and was advised have 72 hours (3 days) to think about it and if don't want to go ahead can cancel and my deposit would be refunded.

Over the weekend I did my research and stumbled upon this page and from reading the comments and reviews I was disgusted and wanted to cancel. An email on Sunday evening was sent to the customer care department advising I want my deposit back as I want to cancel the appointment. I then spoke to Lynsay from the customer care department on Monday 29th (48 hours) advising her to cancel my appointment and to refund my deposit, she advised cancellation department would call me today but so far nothing. I don't want to take any chances. I just want my deposit back. Please help !!!

Hi I paid my £400 deposit a few weeks ago and have a date booked for November 26th.
After looking in to things a bit more I have now changed my mind. I have become very anxious about this and I just want to get a refund.
I would like to know what is the best way to go about this as I fear it won't be easy.
Many Thanks
xx
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admin: Please email admin@opticalexpressruinedmylife.co.uk

Hi
Optical Express should not be allowed to trade ever again, I have been trying to get my deposit back from them since 30th January 2014 because I decided not to go ahead with the treatment.

They have given me the run around and now I have to through a small claims court. I thought about giving up but £681 is a lot of money to me. Everytime I try and talk to them I get the same story! I have sent a recorded delivery letter and got nothing back. It's nice to know that other people have taken them to court and won, more people need to know what's going on as its all lies just to get your money, and more lies when you try and get it back! But I will keep plugging. Please can you help me?

Hi there,

OE still have my £400 deposit and I don't know how to get it back. I was subject to very aggressive sales tactics on the day of consultation and told to pay then and there without time to consider, even though they had clearly already identified extreme dryness with my eyes which they said "should" be no problem and promptly booked me in for 2 wks later.

To cut a long story short on the day of surgery they said my eyes were not suitable and that I'd need further tests.

The patient care and explanation was practically non-existent and at this point I realised that my eyes were never suitable at the time they took the deposit; and that I don't want to go ahead with OE anymore.

However, when I told them this they refused to refund the deposit unless I go through the whole process again and am deemed unsuitable a second time!

I just can't believe that as a lawyer myself, I fell for such an obvious ploy to take my money without any due care for my actual wellbeing.

Any advice would be amazing as I desperately want my money back.

Many thanks,
Ella
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admin: Please email admin@opticalexpressruinedmylife.co.uk