A fun day out in Glasgow today @ Optical Express 200 St Vincent St
All Optical Express patients who attended the demo were operated on by David Teenan, all in litigation...
Ronnie (wearing beanie) is blind in one eye, while his friend Dougie's case is listed in court on 5 March.
Sadly I won't be there, because it won't happen - but I'd love to be proven wrong!
OE cannot afford any more major negative publicity, but I have no doubt that Dougie will be pressured by his lily livered legal team to accept an out of court settlement - as has been the case with hundreds of other legal claims since Stephanie Holloway's landmark award of £569,000 (+interest) in 2014.
There are two law firms I am well acquainted with who need to realise that OE play great poker - grow a pair and call their bluff boys!
NB: Do contact me if you are in litigation and have any concerns about your solicitor as I'm happy to share information that I may have about them.
Hello my name is Arturas and I am from London. I have problems also with OE
Next week can I join with you?
__________________ admin: Hi Arturas…
I have hidden your email address but will let you know when the next demo is
A little birdie told me that Jan Venter has been flown in from his ranch in Sth Africa, to treat the problem patients that no-one else can...
So two days ago four of us made flying visits to Optical Express stores in White City (Westfield), Shaftesbury Avenue, and Harley Street.
We made it inside all except Harley Street - where they now have an entry system and CCTV to keep out unwanted protesters!
No demo, simply to hand out flyers and cards to patients inside the clinics.
On previous visits to Westfield on operating days the upstairs waiting room was always full of RLE patients. This time however there were only two post op patients, sitting outside the operating room wearing fresh bandages on their eyes and resembling a scene from the disturbing dystopian novel, 'Never Let Me Go’!
I guess OERML must be doing something right as all locations were almost empty, and the handful of potential customers we spoke to on their way in/out of Harley Street and Shaftesbury Avenue stores definitely won’t be going back!
I can also provide PDF for flyers and new OERML cards
I went to OE Harley Street clinic this week and stood outside handing out copies of OERML’ True Stories’ to people going in.
While there I met 2 middle aged men who can't work anymore as a result of their poor eyesight after having their eyes treated by OE. That makes me even more determined to make people aware of whats going on and I did manage to persuade one man not to have it done!
Minutes later surgeon Dimitris Kazakos came out very upset and tried to justify himself to me, but we all know he’s only concerned with filling his pockets with money.
I’ll certainly be making more appearances at Harley St and Shaftesbury Ave.
If anyone wants to join me please email Sasha with your details and I’ll contact you.
Hi everyone, my name is Mark Clerkin and this is the first time i've posted here.
My wife Nichola had lasik surgery at Shaftesbury Ave in May 2012 and has had problems with her eyes ever since. wont bore you with the details as you've probably heard them thousands of times before, but it's so annoying to think how they fooled me and her into believing it would be so easy to get great eyesight.
I now know it was all crap they told us, but unfortunately for Optical Express I am the most determined bastard they will ever meet and nothing will stop me getting what i believe my wife deserves. I was at the 2014 OERML demonstration in Harley St, and the Bad Eye Day lobby at the House of Commons last October, and yesterday went to Shaftesbury Ave with a load of copies of OERML True Stories which I handed out in the waiting room before I was asked to leave.
Tomorrow I'm going to go to Harley St before it opens so i can warn people before they go in, and as I'm on the public pavement there's sod all they can do to stop me!
It started with a flying visit to Westfield shopping centre with Shabir and Jimmy B, just to say hello to everyone and hand out a few flyers.
Shabir went upstairs and gave flyers to those waiting to go into surgery and begged them not to do it.
The OE salesman (pictured facing my balloon) told Jimmy that "one of the girls" has had to have counselling because we're causing a lot of problems at Harley Street!
Poor thing! I can imagine it must be very distressing to have people with damaged eyes standing outside her workplace handing out flyers and trying to stop others risking their eyes in the same way
Then a woman almost ran past me into the store, her head down, pulling a travel case with a flight tag attached. As she was welcomed by the staff I recognised Fiona Morton, OE’s acting Head of HR, her hair now dyed black - chestnut was more flattering Fiona.
I almost expected Hugh Kerr to follow, as the pair seem to attend a lot of meetings together, including a 'stripping’ visit to Japan earlier this year.
We had little time to spare today, so we left for Harley Street, where - as we'd expected, they were expecting us. The blinds already closed and door locked!
But this rather backfired on OE as of course the customers couldn’t get in, giving us more time to talk to them!
One young woman arrived for a consultation during her lunch break, spoke to Jimmy and Shabir, then told us she was going straight back to work, without even attempting to go in.
One man arrived from Northamptonshire, suffering unresolved problems after RLE surgery 2 years ago.
He had not previously heard of OERML, and was quite angry when he heard that he was one of many with similar problems to Jimmy!
We were about to leave when we heard sirens approaching...
This time OE’s 999 call brought two plain clothes officers and one dog handler, in two vehicles (last Friday it was five officers and three vehicles). Again they were surprised to find just a few people standing around chatting, no-one even on OE premises this time!
The senior officer did his best to rescue the absurdity of the situation, said we could be prosecuted for wasting police time if they continued to be called out to us. I pointed out that as it was OE who had called them, I didn’t think so!
As usual, we explained why we were there, gave them flyers, told them to look at OERML website, and please warn anyone they knew considering eye surgery to do the same.
Unfortunately I had to cut the conversation short as I had a 2.00pm meeting scheduled across the road at the GOC. This was a very productive meeting and I will provide details tomorrow.
Interestingly, it seems that two or three people staging a low key ‘pop-up' demo upsets Optical Express far more than a high vis demo with banner and balloons, when we have no problem with police as I inform Westminster events of our plans the day before.
What is the name of the blonde Eastern European woman (30ish) who was working at Westfield today and told me she is a "technician"?
She told me that in the seven years she has worked for Optical Express there have been NO problems, that she ALWAYS warns patients of the possible side effects and problems. (I called her a liar)
She had an opinion on Stephanie Holloway, and her £569K judgment...
Unfortunately for this woman, she was unaware that I was recording everything she said - including her comments about a world renowned surgeon she claimed is: "making problems" for OE.
For the record, in 2012 Optical Express paid for me to see this same surgeon, because, according to Patrick James Green, he's one of the best in the world! (recorded)
This surgeon does his best to fix the extensive problems so many Optical Express patients are left with - especially with MPlus lenses OE supply for RLE surgery (cataract surgery, sold to people who don't have cataracts)
NB: The surgeon in question is now aware of the claims made by the blonde OE "technician".
This afternoon I watched with amusement as this blonde "technician", wearing blue scrubs and cheap diamante earrings, tried to sweet talk Jimmy and sideline me.
Jimmy is a charmer, but when will these female OE employees realise, that no matter how much they flirt with him, he and I are on the same side!
Photo of Westfield Shopping mall taxi service delivering me to the escalator leading to hell (aka OE)
A surprise 'Pop-up' demo @ Optical Express Harley Street clinic today.
Only three of us - more expected but the weather was dreadful, yet we stopped at least four people from undergoing today's scheduled surgery, with others considering cancelling after we'd spoken to them.
Just after 11.30am Jimmy B and Shabir walked inside the clinic and the staff immediately locked the door after them - even the patients couldn't get in!
Btw, OE staff are saying BAD things about me! One of them told Jimmy B that I'd caused a lot of trouble. Jimmy laughed and pointed out that we're on the same side!
Stefan Klopper was the surgeon in situ today, and I think he may have left early with so many cancellations.
'N', one of his prospective victims (cancelled after talking to me) had been told by the optom that the surgery was 100% safe!!
I spoke to one young man, accompanied by his friend, who had flown in from Saudi Arabia to have lasek surgery today.
As fate would have it, 'N' spoke arabic!!
She translated for me and his friend googled OERML. Then they went into the clinic...
They surprised me a little while later when they approached me from the opposite direction, because OE had sneaked them out of the back door - after he cancelled!
We were about to leave when one of the reception staff came out (I think staff were being sent home by this time), aged 30ish, wearing glasses.
She was quite friendly, having talked to Shabir and Jimmy inside, and I asked her why she was wearing glasses.
She told me that she only has a small prescription.
I replied that it was big enough to need glasses, and what about all the patients OE operate on who have 'small prescriptions'? She replied (quite fairly) that it's her personal business.
She said she was a single mother with a young child and a mortgage, suggesting she was unable to afford surgery.
I replied that her wages are paid by people damaged by OE, many who have far more serious issues to worry about than just a young child and a mortgage, yet OE sell to them.
She was walking away from me at that point and I told her she had no ethics. She turned back to fight me (verbally), but then presumably realised she could only lose the argument, and walked off into the rain.
I am sure many of you reading this will appreciate why this young woman made me angry. Although she has apparently worked at OE for only a month, that is enough time for her to have seen the horrifying numbers of people attending the 'Complex Cases Management' clinic with post op problems!
For those who may not have heard it before: I consider EVERY single person who supports this company in ANY way, culpable in contributing to the damage they do to so many.
With our work done for the day, I crossed the road to visit the nice people at the General Optical Council, as I've been waiting two weeks for a meeting with them to be scheduled, and I'm not very patient.
In an impromptu and brief 'pre meeting' with two of the 'Fitness To Practise' investigators, I briefly outlined my concerns that optoms are working against GOC guidelines, under pressure to make sales for commissions without regard for the patient, and stressed the urgency that we meet to discuss this asap.
I showed them a copy of the Patient Advisor Flow, which they'd read about in the recent press reports, and promised copies of other documentation illustrating bonus payments made to optoms and 'refractive technicians' (aka sales staff).
I also mentioned that many people are not reporting optoms to the GOC because the online complaint form is not simple to access and not everyone is computer literate. They suggested an alternative option, and I will update you with this information after our meeting, date to be confirmed on Wednesday.
Three points from the GOC ‘Code of Conduct’:
• make the care of the patient his or her first and continuing concern
• recognise the limits of his or her professional competence
• ensure that financial and commercial dealings do not compromise the interests of the patient
I think OE's Clinical Services Director, wee McOptom Stephen Hannan, has forgotten that he is also subject to this Code
Protesting isn't something I've ever done or aspired to, but yesterday's protest was a wonderfully cathartic experience for me. I was persuaded into undergoing RLE due to heavy sales pressure from the OE optometrist and ‘refractive technician', I believed their lies and let them operate on one eye - they are NEVER going to touch the other! I feel so happy that on the corner of OE’s 22 Harley Street clinic, both I and my fellow campaigner Christina (who eyes have been wrecked beyond repair), personally got to persuade at least 10 Would Be OE Victims to give them the widest berth. We were asked by many passers by why we were protesting. When we politely explained that every person there had some loss of vision thanks to eye surgery, and how OE treated us with total disregard and careless aftercare, they were horrified. One of my finest moments was when a young woman about to go in for a consultation changed her mind after listening to us. She didn’t even go in to cancel and said she’d call them. If only I had spoken to or met protesters like me before the op that ruined my eye - thankfully I wouldn't let them take the other!