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TO ALL VICTIMS OF LENS REPLACEMENT! 14 Sep 2014 09:10 #231

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I did have cataracts in both eyes according to Jan Venter, but when I purchased my notes from Optical Express there is no mention of it in the records.

I presume Dr Venter said it to justify butchering my eyes!

Refractive Lens Exchange (RLE) 11 Sep 2014 22:13 #232

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Thanks to everyone who emailed me offering to speak to the press about their RLE problems!

I am virtually glued to my computer (and 3 phones!) for most of my waking hours, and even if there were 48hrs in a day it still wouldn't be enough time for me, so if I don't answer each of you personally please don't be offended!

The journalist on this occasion only wanted three people, and he will contact his choices next week.

However, with the flood gates open at last - and the press finally realising that the problems with RLE surgery are as serious as with laser, I am sure there will be plenty more opportunities very soon.

With that in mind, to save me time, I am now compiling a list of people willing to talk to the press. That includes RLE and laser damaged patients.

If you haven't already told me so, please send an email and I'll add your name to the list.

Meanwhile, for latest updates, please keep checking here: www.facebook.com/OpticalExpressRuinedMyLife

Tick tock... :kiss:

URGENT - PRESS REQUEST! 10 Sep 2014 14:26 #233

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Anyone willing to talk to press (with photo) about their RLE experience please contact me asap!

This email address is being protected from spambots. You need JavaScript enabled to view it.
:kiss:

Lens replacement (RLE) Dimitri Kazakos 04 Sep 2014 18:25 #234

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My wife has always had good eye sight, never needing prescription glasses. In recent years, her short term vision deteriorated requiring her to use 'off the shelf' glasses for reading.

At the age of of 47, after an initial consultation with Optical Express in Harley Street my wife was strongly advised to have bi-focal lens replacement. We were told that this surgery had more than 90% success rate and would mean she would never have cataracts. We were also told that this type of bi-focal lens reduces the amount of light into the eye, and although there was an insignificant risk it may cause problems glaring headlights when driving at night, this usually improves after a few months. Considering such a positive consultation with an extremely high success rate claimed, it was very easy to buy in to refractive lens exchange surgery.

My wife had bi-focal lens replacement surgery in 2012, performed by Dimitris Kazakos, and her eyesight is in a worse condition than before. Her near vision is blurred and she still requires glasses to read. She also has glare in fluorescent lighting conditions. She is unable to drive at night because she can hardly see and is severely effected by the glare and halo effect of on coming headlights. Her eyes are continually dry and sore.

Since the surgery, we have allowed plenty of time to see if my wife’s condition improves as Optical Express keep assuring her it will! This has involved several consultations in Harley Street and appointments at Optical Express in Milton Keynes.

Our complaint is:

1. My wife’s eyes are in a worse condition than that prior to surgery and she still requires glasses to read.

2. This has cost a lot of time, travel, days off work for appointments and several thousand pounds.

3. Some of the staff at Harley Street have been quite rude and dismissive. We feel that they do not really care about us now they have our money.

As for legal action, I imagine they have covered themselves in the small print my wife signed. Morally speaking, at the very least we deserve a full refund.

We have a consultation on Monday with the surgeon who undertook the operation and would appreciate any advice for that meeting. Optical Express sold my wife what they described as a great product with a high success rate, which has worsened her eye sight.

TO ALL VICTIMS OF LENS REPLACEMENT! 28 Aug 2014 11:49 #235

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Shabir, now I recognise you from the Which? conversation; 99% success rate again! This means NOTHING! Can we trust the statistics quoted by Optical Express. It would be very interesting to see the break down of statistics for patients with cataract and those without and also those by patient age group and type of lens implants. Meaningful statistics need to be made available. We all accept that undergoing a surgical procedure we might be unlucky enough to suffer complications but we need to be told the truth beforehand. A company that uses non disclosure clauses to hide poor outcomes and complications is overdue to have regulation enforced upon them.

I am pleased to hear Dr Venter is advising a second opinion and hope that Stephen Hannan arranges this for you without delay.
The following user(s) said Thank You: HazelJ

TO ALL VICTIMS OF LENS REPLACEMENT! 28 Aug 2014 09:02 #236

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Robin wrote: Shabir, what is your own personal experience can I ask?


I was an innocent passerby, with perfect eyesight save for a small prescription easily corrected with multifocal glasses, who happened to walk into Optical Express.

Thanks to their sales pressure and lies I was sold a lifetime promise to be free of glasses, with an added bonus, a future free of the risk of developing cataracts.

I am a carer for 2 profoundly disabled sons, both who are congenitally blind. From the outset I adamantly explained to both OE's sales people AND surgeon Dimitri Kazakos, that I could not risk my sight being damaged in any way as my sons depend on my eyes too.

They assured me there was no need to worry as it is a very safe and successful procedure.

Both my eyes are now compromised with short sight, poor intermediate and very poor long sight. It is over 6 months since I had my perfect natural lens replaced with their plastic lens and have suffered all the effects of astigmatism, blurry images, black spots, painful and dry eyes, and starbursts the size of Greek water melons.

OE have shunted me from one test to other with no genuine interest in resolving the problems, until this week when I met Dr Venter and he agreed that Opical Express should pay for me to see an independent specialist of my choice.

I am now awaiting for Stephen Hannan at Head Office to confirm this. Still a long way to go yet but it looks like doom and misery so far as my eyesight is concerned.

THESE ARE CALLOUS AND GREEDY PEOPLE AND THEY SHOULD BE BROUGHT TO JUSTICE.

TO ALL VICTIMS OF LENS REPLACEMENT! 27 Aug 2014 22:11 #237

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Shabir, I completely agree with your scepticism.

I think the government needs to urgently and retrospectively collect data of success/ failure rates of Refractive lens Exchange being carried out where there is no cataract present. Optical Express were only willing to help me when I needed vitrectomy if I signed a non disclosure clause! What does this indicate?

Shabir, what is your own personal experience can I ask?

TO ALL VICTIMS OF LENS REPLACEMENT! 27 Aug 2014 19:06 #238

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I would like to get an idea of the numbers (percentages) of failures with this surgery as OE's 'top' surgeon Dr Jan Venter claims 99% patients have either no ill effects after surgery, or, they're minor enough to be satisfactorily corrected.

I do not believe this claim and would appreciate it if you would please let me know your experiences and thoughts on how to get a better measure of this problem.

What Optical Express do not tell people is that RLE is cataract surgery. I did not have cataracts before surgery, did you?

Payment 24 Aug 2014 21:19 #239

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To be clear, BUPA covered my vitrectomy - not the enhancement laser to my right eye. The highly respected surgeon who carried this out for me (at my husband's expense) told me "it would have been madness" to retreat my other eye and that Optical Express "couldn't see the wood for the trees".

Says it all really.

My OE surgeon, clearly unhappy (telling me that it actually could make things worse) was going to undertake this further treatment to my left eye "if I decided to go ahead"??!!

Payment 23 Aug 2014 14:38 #240

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Sickened wrote: Can I ask how much all this has cost you Robin?


The highest cost of all was the emotional and psychological strain and worry caused by three and a half years of mostly blurry vision with neither eye successful for long despite bilateral RLE and lasek.

Optical Express appeared to be unable to assess me properly. Maybe I was a particularly difficult patient. I think I demonstrate perfectly how the Optometrist led model of care can let a patient down.

Also to deny that the treatments carried out had any connection with the need for a vitrectomy was the final insult to a very long suffering patient. It states clearly in their own notes “yag debris and floaters RE ++”. ...the yag debris was absolutely categorically there due to my having had lens replacement.

Assessment and further laser treatment elsewhere cost £2395
Vitrectomy and two follow up appointments £3300.
I found out late on that my BUPA private health insurance would cover this for me which was a huge relief.
I have worked out that I travelled 7,000 miles up and down the country. Plus of course accommodation costs.