Had a bifocal lens implant.... just over 18 months ago. followed by other correction in dec 19.
I could see far but had to where glasses to read.
The surgeon told me that I would be able to see short and long distance...and to jusy have one eye done, glad it was the one eye.
after 4 months I could read small print but my long distance was very blurred... more tests Eye examinations and told I need an enhancement, which in December 2019. this didn't make any difference.
After waiting months I decided to get a second opinion... which I was told I had slight pigment on the lens and needs removing (skin over the lens), and I need an enhancement just a small adjustment.
After contacting optical express they told me that I can have an appointment at Nottingham with the surgeon, however at a cost of £200, and another £750 to remove the skin.
I was totally disgusted when I have already paid over £3300 to have it done... I can’t believe I’ve got to pay that just to see the surgeon to have a slight alteration when it’s not right in the first place.
They told me I get only one year treatment, not sure where the 10 year after care went. so I have to pay the £750 or go to my doctor and ask about using the NHS to get it removed.
its been another 10 months where I have dry eyes and pain.
This is the last letter I sent, which haven't had a reply.
I want to make a formal Complaint regarding the customer care since my lens replacement, April 2019, followed by correction in December 2019.
After the surgery, Nadeem Aslam was looking after me with my appointments at Sheffield.
First want to make a complaint of his rude and negative brain washing when things wasn’t right.
If it wasn’t for me time after time telling him I had discomfort and very burly vision he wouldn’t have put me forward for the correction, instead telling me it’s the best we can do and nothing can be done.
This has been an ongoing problem from the beginning and because Nadeem was telling me nothing else can be done I had to get a second option, which I did in July 2020.
After the test I was told my vision has slight Rx in distance and PCO developing, and go back to Optical express to have it removed.
I think Nadeem lied to me and hid this from me when checking my eye, now I have been told I have to pay £750 to get this lag removed, by optical express.
So where is my 10 years you give, and the best care ever as advertised?
You leave me unwell and in pain, with the discomfort and skin forming over the lens.
Its took me 6 years to save for my eye lens replacement and now you don’t want to help me.
I also know that other people who had eye correction had the lag removed free within the 10 years.
Im still waiting
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admin: I don't know if you've already contacted me, but if not
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