So far, probably the biggest mistake of my life and waste of money
I have been left with significant loss of vision and other sight problems since my lens replacement surgery at Newcastle Branch of Optical Express in 2019 after being sold the dream that I would never need to wear glasses again. My surgeon was Dr Eric De Koning.
After numerous appointments and problems going from bad to worse since the surgery I have been left with PCO in both eyes and my vision in the right eye is close to blind.
I am sick and disgusted with Optical Express lies and the way they speak to and handle customers. I have had several conversations with Allan McEwan and several others in clinical services, which at times have had me in tears on the telephone, namely William Allen, a very arrogant and obnoxious individual.
In one of the conversations I was informed that they had been aware for some time that there were signs of PCO in my eyes but until now they had kept that from me. I have been told that they are not willing to sort my eyes out because my 12 months aftercare has run out of time - even though I notified them of the problems within that time and my vision was very blurry/foggy). They suggested I either pay them £1500 for YAG laser treatment or they refer me to my GP. In other words, washing their hands of it and relying on the NHS to sort their mess out.
I have been left with PCO In both eyes and have seen an independent optician to confirm this.
I’m at the end of my tether with this company, I’m not able to drive, and find it very difficult to read and write.
The stress and anxiety this has caused is almost unbearable. I am unable to function normally.
How can a company leave their patients in such a disastrous mess with a severely diminished quality of life!
I’ve not seen a surgeon since the day of surgery. Is this normal/correct? Please help me.
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admin: Optical Express is all about making money, and having to pay Eric De Koning to see you would have cut their profits. But as your treating surgeon he was obliged to do so when you reported problems, though it is possible he was not even told!
This is a matter for the GOC to investigate, and I’ll be happy to make the complaint on your behalf after we’ve spoken.
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