Hi Sasha
I would like your advice on the best way to proceed with my complaint.
I had replacement lens surgery in April 2013, and until recently - apart from the halos around the lights - I was delighted with the results. However, lately I have been having difficulty reading.
I visited Optical Express for a check up and was advised that I need YAG laser surgery and to go back in February for a further consultation, or before if my distance vision also started to fail. This really worried me as if that happened I would be blind!!
The consultant advised that I would have to pay £395.00 per eye to have YAG procedure performed at Optical Express.
Or I can have it done on the NHS!
I was outraged and upset to learn that they want to charge me for a procedure which was never mentioned in my initial consultations, that I have now researched and discovered is a common side effect of lens replacement surgery, for which I paid over £4,600 originally.
I cannot afford further expense and would appreciate your help.
Anne
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