Hi i am having trouble with Optical Express now I had multi focal lens replacement in April 2019 all seemed well at first then in may I had a vitreous syneresis in my left eye it looked like a detached retina, that has not got any better and every time i move my left eye i get this large opaque film move across , also I to cant drive at night as the halos are so large and bright ( they told me they would go in a few weeks) they are worse if anything also now i have a ghosting on vertical things in my vision so im not happy at all I keep phoning them but cant get to speak to anyone medical I have emailed the clinical team but no reply i'm at my wits end.
These are quotes regarding cataract ops (procedurally same as RLE/NLR) from US ophthalmologist Tim Root's Ophthobook : 1 - "Who decides?
Ultimately, it’s your patient’s decision whether to have surgery. In an ideal world without operative complications everyone should have cataract surgery as soon as the vision drops to 20/25. Unfortunately, bad things can happen in surgery, and patients have to decide if they’re vision is affecting their life enough to take the risk of surgery. Our job is to educate and inform our patients about these risks and about their surgical options." It is absolutely scandalous that patients are aggressively sold RLE/NLR ops when removing and replacing the eye's own lens is risky enough for medically essential cataract ops, let alone purely refractive ones! : 2 - "Conclusion: Cataract surgery is not easy
Almost every ophthalmologist performs cataract surgery, so there is a tendency to view this as a simple procedure that only takes a few minutes. Some cataract cowboys are able to perform an extraction in ten minutes and may even downplay the risk." I wouldn't be surprised if there are cowboy surgeons who perform the WHOLE RLE/NLR procedure in less than 10 minutes!
I am new to this forum and can see that there is a lot to read. I had intraocular sense fitted by Optical Express in 2013. All has been fine until now when suddenly my right eye seems blurry when watching TV and I am getting headaches above that eye.
I went to a normal opticians and had an eyesight and she said both my eyes had changed prescription, she also mentioned that I have cells growing behind my lens due to it not being cleared of cells when I had my surgery. I contacted Optical Express about my eyesight and they told me I would have to pay £75 for an appointment, Is this correct and has anyone else had this happen?
Hi vma1977 I suffered retina detachment recently too all because of the lying and incompetent staff at Optical Express. They ignored all warnings about my eyes to get me to pay my money for surgeries. Anyone reading this please save your eyes don't go near them and get lured by their lying sales pitches by medical staff and optoms.
I am still struggling with the state of my eyesight because nothing can be done to stabilise it or reduce negative effects of their “state of the art” sh*t lens they put in .
They claim they are world leading eye experts but honestly don't have a clue when things go wrong, they don't care about checking for anything .They fool you into thinking the lenses will fix everything . and never tell you about any risks - nothing to do with training, they ignore it all deliberately then wave a consent form at you when things go wrong. Unscrupulous ruthless money grabbing bastards the lot of them who would sell their own mothers.
Scary so many poor victims suffering Retinal Detachments and other serious problems caused by these fraudsters.
Hi, I have just come across your website and would like to ask for some advice.
I had cataract surgery and lens replacement surgery in October 2019, having been told I was an ideal candidate ( usual sales patter I have since found out !)
One month after surgery I began to get notice floaters and flashes in my right eye, to which I notified Optical express immediately and travelled to see them 3 times in one week. On the last appointment (a Thursday) I still had the symptoms but was told there was nothing wrong and sent home.
Two days later I awoke to very limited vision in my right eye, having seen Optical Express so many times I felt that this was perhaps a normal occurrence and I did not contact them until the Monday when I was quite distressed that my vision was still severely impaired and upon seeing them on that day them I was told that I have a retinal detachment and should go directly to hospital.
I saw the surgeon at Ipswich Hospital on Tuesday the 12th of November and had surgery on the 15th.
I had an Off Macular Detachment and am now living with limited sight in one eye and the strains that this puts on my standard of living.
Optical Express feel that as I signed all the forms they are not liable!
I would be grateful for any advise you may have, and while I am not really looking to make money I feel that having paid over £7000 I deserve better treatment than this.
If the only thing to come out of this is that their staff get better training to look for potential retinal tears to help avoid further instances such as mine that will be a positive.
______________ admin: I have received your email and will call you
Hi to everyone just an update on my last post, I had both eyes cataract surgery done in May 2019 by Dr Dimitris Kazakos. Following day complained left eye was not clear, they just said takes time, and at all aftercare appointments I kept saying left eye no good, double vision, blurred etc, but they said just keep taking drops.
I got fed up of this and started complaining to Stephen Hannan by emails and was still waiting for a reply. then posted on here - and wow and behold, phone calls and an email saying sorry for the no reply from a manager. Nothing about why I'm complaining, my aftercare ceased when I started complaining and I've had none since Oct.
I then returned call from them asking me to schedule my in for corrective lasik in Glasgow on Jan 6 2020 as they don't do Inverness anymore (more cost to me by the way) and told David Teenan would call 31st Dec. He did call for 5 mins to which was said how was the contact lens we fitted to see if that made a difference, I said the first one I couldn't see a thing the second I could but still blurred and double vision, he then said we'll if that wasn't good pointless having surgery and postponed surgery on 6th Jan.
I pointed out that no one has looked at my dodgy eye which was fine before surgery since Oct, response was he’d get someone to call me and get me in for a look, don't know if he was getting his mum or a neighbour to call me, and will never know as I'm still waiting!
This has been the biggest mistake of my life letting Optical Express and their surgeon to touch my eyes because it’s only about the money!
If only I knew then what I've found out now, about the lawsuits, the damage they have done to thousands of people, the nepotism, corruption, all this available on the internet.
Let’s see what happens next.