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Refractive Lens Exchange (RLE) 14 Dec 2017 13:38 #61

  • George
  • George's Avatar
Hi all - I had my surgery at Westfields, Shepherds Bush in December 2014. I was 50 years old at the time and was told that the surgery would remove the need for two pairs of glasses and would also take care of any future issues with cataracts. I was told that it was very low risk and that the success rates were extremely high.

I suffered greatly with my nigh time vision to the extent I had to stop driving for several months . I was complaining about halos, glare and other issues around how my eyes dealt with lights in the dark. The time for recovery kept extending. I was told 3 months there would be an improvement, then 6 months, 18 months until finally the two year “care period” ended. They then lost all interest in me and told me that I would have to pay for any further consultations!

I called and eventually wrote to head office who simply sent me back a copy of the consent form that had I signed pointing out I accepted that there were risks and therefore I was no longer their problem! If I wanted further help it would be at my expense even though at no point had I indicated that I was happy with the results and that they were seeing me regularly to try and understand what had gone wrong!

I have had further deterioration in the last year since I stopped seeing anyone at OE. I am struggling with reading and now have to use off the shelf reading glasses and my nigh time vision is very erratic. The latest incident, where cars beams were like massive lasers pointing skywards frightened me enough into seeking medical help. I have an appointment at Moorfields Eye Hospital next Tuesday where I am hoping they can advise me on what I can do.

I would never recommend anyone using Optical Express – unprofessional, greedy and unethical in their approach and after care.

Déja vu... 05 Dec 2017 23:59 #62

  • admin
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Conversation with recent Optical Express lens exchange patient Charanjit Sandhar Patel.
If happy with results then it begs the question, what lead her to seek out OERML :kiss:

Visit OERML Facebook page for more...

Bubbles in my lens 12 Oct 2017 17:09 #63

  • Patty
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Peter Renwick wrote: I went back in September 2016 to get a top up of laser surgery on my left eye and now they are telling me i have bubbles on the right lens, and there is nothing they can do about it.

My name is Patty your story is identical to my mum's except she hasn't gotten the Laser but they've suggested it!

I want to know how you are? If there's been some improvement or you have had success in another form of treatment.

I'm sorry for you pain I understand my mama is going through the same it's debilitating! And so life changing! My heart goes out to you. A

Refractive Lens Exchange - Oh no it isn't! 09 Aug 2017 13:50 #64

  • Michael Clayton
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Carl G wrote: I wanted to put up a few notes on RLE for anybody a) contemplating it, or b) who has had it and wonders why their eyesight is not good...
[admin: Posted 22 Jan 2017 12:44 ]

Best explanation of problems with multi-focal implants I have ever read.

Julian Stevens @ Moorfields Private [not NHS] 04 Jul 2017 13:46 #65

  • Michael Clayton
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Peter Renwick wrote: My eyes are constantly dry and i have to put drops in 4/5 time a day

Luxury! How about 40-50 times a day :(

Refractive Lens Exchange - Oh no it isn't! 28 Jun 2017 13:46 #66

  • Michael Clayton
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Julian Stevens

Refractive Lens Exchange - Oh no it isn't! 27 Jun 2017 13:16 #67

  • Michael Clayton
  • Michael Clayton's Avatar
Totally agree with everything said here. From my experiences of living with RLE Oculentis Mplus 1.5 since March 2012 from being -11 dioptres in each eye, then 1 year later a left YAG and a right -0.5 distance correction via Lasek all at Moorfields private clinic. The brain from birth processes only monofocal images not simultaneous vision. Huge change to rewiring the visual cortex. My brain is still learning and now I am 58.
admin: Who was your surgeon :kiss:

Bubbles in my lens 26 Jun 2017 15:13 #68

  • Peter Renwick
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I got both my eyes done on Feb 2015 and my eyes have never been the same since.
My eyes are constantly dry and i have to put drops in 4/5 time a day, they are also blur at night and I get starbursts and halos from lights.
I went back in September 2016 to get a top up of laser surgery on my left eye and now they are telling me i have bubbles on the right lens, and there is nothing they can do about it.
I have been getting my drops from them since I received the surgery but now they are telling me after my next appointment in September I will have to start paying for them, and I feel I may need to use eye drops for the rest of my life.
I wish I had never got this done as It gets me down. I am not happy with any of these issues and I am contacting you for some help or advise. Thank you

I paid £5000 for the surgery and was told that I w 12 May 2017 11:31 #69

  • £5000 for pain & poor service
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I paid £5000 for the surgery and was told that I would only have to have a pair of glasses with a very slight prescription to read, but believe me this is not the case, and I am still having to use two pairs of glasses.
This is affecting my daily work and I am now in a position where my eyesight is deteriorating even further, as my midrange vision is becoming slightly blurred.

I demanded optical express supply me with information as to:
1. Why they ceased to continue with my after care in righting my vision to the degree they first sold me
2. Why they ignored my request for another appointment for months
3. Why they are now asking me to pay for care, even though Optical Express have not rectified my vision to what was initially sold to me
4. Why I need to see another consultant when the first consultant proposed another solution, (piggyback lens)
5. Why am I unable to see out of my left eye to the degree they promised me when they initially sold me the service (my vision is worse in this eye)
6. Why is it that I am still seeing floaters after all this time
7. Why am I still suffering with dry eyes 18 months after the surgery, which I didn’t have before
8. Why do I see a clear blob form at the bottom of my right eyes field of vision
9. Why do I still see the edges of the natural lenses they replaced 18 months after the initial surgery
10. Why do I still see the intermittent blue flashes in both eyes
11. Why is my night vision getting worse with the starburst getting worse
12. Why didn’t they insert the multi-focal lenses instead of the mono-focal, I was initially advised that the multi-focal would give me the better range of vision (I understand the side effects of this)

I am totally unhappy in every aspect of service, and treatment I have received from Optical Express.

I believe they do not care about their customers aftercare.

It's the same case over and over, where they have the money and are not bothered.


  • Karon mckane
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Hello was just reading your review and wondered how you got on 24 January with Dimitris Kazakos?
admin: Hi Karon, pls advise who this message is addressed to and I will edit accordingly?