My post echoes so many others on here in that I had multi-focal lenses implanted in February of 2016. I had approximately 5 weeks of 'acceptable' vision but whilst working at my computer on week 6 (I am a medical secretary) I suddenly realised that the words on the screen were not clear and they appeared to be blurry and doubled. I panicked and immediately called OE to report this sudden deterioration in my eyes. I was asked to make my way to my local OE ASAP so someone could check out the problem. The optometrist I saw on this occasion was very concerned that I may have developed swelling of the Macular and I was instructed to go to St Vincent Street for a special scan to rule this out. It was st this early stage the words 'posterior lens capsulisation' were mentioned. Seems I had developed this complication very early. They were not keen to treat this due to the relatively new scarring post op and told me I needed to wait till 12 weeks at least. I was told I needed a YAG laser procedure and that as soon as I'd had the YAG my eyesight would be back to the previous level prior to the capsulisation.
After 3 months I had this procedure done by Joanna McGraw in St. Vincent Street but afterwards there was little or no difference that I was aware of. I was told to be patient. I thereafter had about 18 further appointments, each time seeing a different optometrist who suggested different solutions to my by now terrible standard of vision. I had one lens, two lenses, glasses etc, nothing apart from one pair of prescription glasses helped.
I now had astigmatism which required a further laser 'top up' This, I was told, was a quick 30 second fix. '
No big deal' '
A simple op’. Arrangements were made for me to attend Glasgow for an initial consult with Joanna McGraw. At this consultation she informed me that the 'simple' laser fix would in fact render my distance vision poor and I would ultimately need glasses for my distance but would improve my reading.
My heart sank as nobody had told me about this compromise at any time. Then, after examining my eyes, she declared that I wasn't in fact suitable for the simple surgery and I would need a different type of laser involving removal of the epithelial cells on my cornea, using a strong alcohol solution after which a laser procedure would be done on my eye . Those were her words.
She told me this was a painful surgery, that I should bring painkillers as the anaesthetic only lasted 10 minutes and also if I could get my hands on Diazepam that too would be advisable if I felt anxious. She also told me that I needed to book time off work , approximately 5 days as this was the time it took for the cells to regrow. I told her there was no way I was subjecting my eyes to any more surgery of this type and left.
I wrote to OE clinical services team and asked for a) a refund b) contact lenses c) a pair of glasses as I now needed them to be able to work/read and I received a ten page response from Stephen Hannan saying they would be giving none of this. I was again offered the surgery with a deadline of February after which time they claim they have zero responsibility to me.
Sadly my eyes are worse now than before I started. I am unable to drive at night and I am unable to even watch TV from the comfort of my bed at night as I suffer doubling of the images. I have to close one eye. To say I am devastated is an understatement.
Finally, yesterday I decided I need to at least have another pair of glasses as a spare. I called Optical Express to ask if they can send me a copy of my prescription so I can buy them locally. This request was met with excuses and I was told they needed to consult with a manager. I found this baffling. I was called back to be told I needed to submit my request in writing to the clinical services team. I couldn't believe it.
I called the Clinical Services team direct and was told they would email me a consent form. I received this and was even more disgusted to see that there was a fee! They were charging me for my own prescription.
I am beyond disgusted. £5000 of my hard earned money and they want me to pay for my own prescription. I am so so angry!
Thankfully this site is here. Please advise me, what's my next move???
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