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TOPIC: SUING OPTICAL EXPRESS

SUE THE SURGEON? 18 May 2017 03:30 #21

  • Ken
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I had laser surgery in dec 2015 as life without glasses or lenses for a change. Little did i know that in this short time period i would be back with same sight issues as i had prior to surgery(glasses/contacts). Has anybody truthfully got any luck on a refund or other help in this situation please?
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admin: Yes :kiss:

Many claims have been settled outside court - including those represented by legal firms and those issued by the claimant in person via the small claims track.

Stephanie Holloway's claim is to date the only case I know of that Optical Express arrogantly let go to trial - regretfully for both the company and Joanna McGraw - when she was awarded £569,000 (+ interest) on grounds of lack of informed consent alone.
www.telegraph.co.uk/news/uknews/law-and-...amaged-eyesight.html

Another payment of approximately £500,000 was recently paid to Sandip Bains, who suffered residual scarring and refractive error in her early thirties after surgery performed by Stefan Klopper, currently being sued by numerous other OE patients.

I have details of other settlements and will endeavour to publish when I have time, but unfortunately, unlike the increasing numbers of damaged patients contacting me, my time is in short supply!

Suing OE 08 Feb 2017 10:59 #22

  • admin
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Kelly wrote: I'm beyond angry, how has everyone else done against them?


There are hundreds of people currently in litigation against both Optical Express and the operating surgeon, but details are rarely published here - not least because Optical Express monitor OERML closely!

Stephanie Holloway is the only person I know whose case went to trial in 2014, while dozens more have been settled out of court since 2015, including those via small claims courts.

Many of those who settled out of court - with or without a 'gagging order' - have provided me with documents and copies of OE correspondence, including settlement agreements. I intend to post a list of settlement amounts when I have time.

NB: A word of warning to anyone being asked to sign a document before OE agree to give you any further treatment needed - DO NOT sign until you have taken advice!

Contrary to what the deceptively worded document infers (I will post copy asap) you will be signing away all your rights should anything go wrong, or you need more treatment!

If anyone would like further advice on this matter please send your phone number :kiss: This email address is being protected from spambots. You need JavaScript enabled to view it.

Beginning Quest For A Refund 08 Feb 2017 08:50 #23

  • Kelly
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I'm in the exact same position expect when I initially consulted with optical express I was promised life time care. Then the contact I signed stated 2 years. However I went to have both eyes redone they would only do one on the day. Told me to leave it a few months between surgery went to rebook and then told after my consultation a charge was payable.

I was made believe I had taken the first steps to intiate my treatment inside the term and there decision was what meant I couldn't complete within the two years.

I'm beyond angry, how has everyone else done against them?

Beginning Quest For A Refund 22 Jan 2017 19:52 #24

  • Mrs R
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Can anyone help me?

I'm beginning the quest for a refund - don't all laugh at once!

I presented within 15 months of my surgery with poor vision - I definitely do not have 20/20 vision - OE are now telling me that any aftercare or any further treatment will now cost me more - I don't want anymore treatment at all (especially not for £1000 an eye!!).

I've written to OE - obviously to no avail - [deleted]
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admin: I edited your post as you were giving OE too much information :kiss:
Pls email me for advice This email address is being protected from spambots. You need JavaScript enabled to view it.

Small claims court 17 Jan 2017 18:17 #25

  • leevy chang
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hi, I have a similar situation and the only options from the OE surgeon is to remove the old lens and put in another one which is also not guaranteed but the worst thing is that OE insists that I have to pay for this operation which is amounting to 3k.. totally unacceptable. If you have any suggestion please email to me as I am also looking to sue them... thanks
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admin: I need your email address - pls read my note to Mandy below :kiss:

Has anyone succeeded in suing OE 13 Dec 2016 18:57 #26

  • Mandy Gee
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I had lens replacement surgery in Oct 2014. It has been a disaster with many of the issues others are reporting, and in addition, at the time of my first operation the anaesthatist put a canula in my hand but was busy on his mobile phone to a broadband company and by being distracted, did not administer a sedative. I have contacted lawyers and I am in the process of pursuing a claim against OE but just wondered if anyone had had success and any helpful info they could add.
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admin: Be assured that a number of people have successfully sued OE, with hundreds more currently in litigation. Claims are usually settled out of court, with the exception of Stephanie Holloway - much to OE's regret!
For more info send email to This email address is being protected from spambots. You need JavaScript enabled to view it.
:kiss:

Small claims court 13 Dec 2016 14:15 #27

  • Tracey
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Help? I had lens replacement and now can't drive at night. The haloes are terrible. I've had so many appointments with conflicting information . I'm now considering small claims. Any advice would be fantastic
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admin: Please send email to This email address is being protected from spambots. You need JavaScript enabled to view it. :kiss:

Small claims court 05 Dec 2016 20:23 #28

  • Simon
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Hi Neil, I'm sorry to hear this and I'm in the same boat and can totally empathise. May I ask which branch you attended? Was it the surgery in Shaftsbury Avenue? I've only had one operation so far and dubious to have another one with them. My right eye is -1.50 our and the left one is at least -1.0 as well. I'm currently trialling contacts to get the prescription right before considering having it done again.

Small claims court 11 Oct 2016 15:00 #29

  • Neil
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Hi, Am I assuming that if you take recordings of conversations during your consultations with OE Consultants and staff it is illegal or not admissible in court?
I am having major problems with OE after surgery x 2.
I would love some advice on this as I'm about to issue court proceedings.
Firstly for buggering my sight up and secondly for them saying my vision is 20/20 when clearly it is not. asked for a refund but to no avail and they keep sending the standard you signed all the forms etc.
Help required!!!
_____________________
admin: I advise everyone to record! For more details please email with your phone number This email address is being protected from spambots. You need JavaScript enabled to view it.
:kiss:

Small claims court 27 Sep 2016 09:53 #30

  • CML
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Hi
There are a few members already in the process of going through the small claims court.
Please can anyone point me in the right direction to claim via small claims court?
Thank you in advance

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