So, just been to OE today to collect some eye drops only to be told that I have to pay, and that check ups are chargeable. I advised the lady that I had free lifetime aftercare, at which she said that head office just decide what they do. So I called head office whilst in the store....
No joy as yet, but they promised to call back next week after Easter.
I had laser surgery in March 2013. Lifetime aftercare was one of the main reasons for choosing OE. I recall there being a statement on the OE website, but even trawling the web archives, I can't find it. I also can't find my T&Cs....
So, add me to the list. And if anyone can locate an archive of the OE page and/or T&Cs from March 2014, that would help....
Best I can find is attached (2014 Promise)