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TOPIC: OPTIMAX LASER EYE SURGERY - Russell Keith Ambrose

Optimax After "care" 15 Sep 2015 11:40 #51

  • Jane
  • Jane's Avatar
Russell Ambrose is clearly receiving my emails, however he has chosen not to reply to my latest email, so I'd like to share this email trail with everyone!


________________
From: Jane
Sent: 21 August 2015 13:11
To: Russell Ambrose
Cc: Pushpa Patel
Subject: RE: Free laser eye surgery consultation & info pack Plus £500 off!

Dear Mr Ambrose,

I have never 'opted into' receive marketing spam emails from any 'third party provider' of any description, and definitely not this one!

Why should I have to unsubscribe from something I didn’t subscribe to?

I suggest that YOU contact the company and unsubscribe me as you are the one paying them to harass and upset me!

I will be complaining to the ICO.

Your damaged patient,
Jane Armstrong
________________
From: "Russell Ambrose" <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Sent: 21 August 2015 14:47
To: "Jane"
Cc: "Pushpa Patel" <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Subject: RE: Free laser eye surgery consultation & info pack Plus £500 off!

Dear Ms Armstrong,

Please see the unsubscribe message at the bottom of the email. Only you can unsubscribe from it. I cannot do this on your behalf.

I have contacted all companies we deal with and have asked them not to email you again. This may not be as effective as a direct request from you to unsubscribe.

I am sorry about this.

Regards
Russell Ambrose
________________
From: Jane
Sent: 21 August 2015 15:03
To: Russell Ambrose
Subject: RE: Free laser eye surgery consultation & info pack Plus £500 off!

Dear Mr Ambrose,

But not sorry about ruining my eyes and life? Or willing to provide me with the medication I desperately need to help the pain and cannot afford to pay for myself with two young children to care for who are my priority.

I will be in court to support Sasha Rodoy in November and I look forward to meeting you in person.

Your damaged patient,
Jane Armstrong
_________________
From: "Russell Ambrose" <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Sent: 21 August 2015 15:19
To: "Jane"
Cc: "Pushpa Patel" <This email address is being protected from spambots. You need JavaScript enabled to view it.>
Subject: RE: Free laser eye surgery consultation & info pack Plus £500 off!

Dear Jane,

I am very sorry for what has happened and how you feel. However once you place matters in solicitors hands all requests have to go through them.

Regards
Russell Ambrose
________________
Dear Mr Ambrose

What about my lifetime aftercare?

Your damaged patient,
Jane Armstrong (Mrs)
Attachments:

Optimax Patients 09 Sep 2015 14:09 #52

  • Caro
  • Caro's Avatar
I for one will be going to Parliament on the 14th October, as it will be well worth the journey from Yorkshire to support MBE. I will tell my story to the media if invited to, and there are aspects of my case that should make Russell Ambrose, Malcolm Samuel, Pushpa Patel and Lesely Hudson cringe when I do so.

Russell Ambrose 05 Sep 2015 15:48 #53

  • Floptimax Press Release
  • Floptimax Press Release's Avatar
Ambrose and his vanity. Overheard the marketing department trying to persuade Ambrose to do a 2015 picture to put on the Floptimax website rather than the 1806 photo he gave. He does not want to take a recent picture as he says it will put the patients off.

I saw him last week and trust me, William Shakespeare looks better and more alive......

Optimax Ruined My Life 22 Aug 2015 12:58 #54

  • Jane
  • Jane's Avatar
I had LASIK wavefront to both eyes at Optimax Manchester in November 2012. Prior to this I had -3 myopia in both eyes and very little astigmatism. I am devastated at what this surgery has done to my sight and my quality of life. I have lost quality and comfort in my vision.

My symptoms...
No clarity or sharpness to my vision especially noticeable during the daylight, this causes me severe eye strain every day. In normal daylight I have blurry vision, starbursts from car lights, I don't feel confident driving or even walking down the street, with my eyes like this I feel dizzy, which is not good especially when I have two young children to look after.

I tried many different glasses prescriptions, and eye drops, but these do nothing to help.

I raised my concerns with Optimax Manchester at various stages during the first year after surgery, and at an appointment 12 months after the surgery, the optometrist told me to just 'relax', Optimax then discharged me.

The next 12 months turned out to be the worst time of my life, unable to find any relief from my symptoms, I suffered with clinical depression.

In 2014, very unhappy, I contacted Optimax, and an appointment was made for me in July 2014 to see my LASIK surgeon, Dr Seethappa Madhusudhan. Various eye examinations were carried out and he told me that everything was normal and that I just have 'dry eyes'. He arranged for two different types of drops to be sent to my home, Lubristil Gel, and Systane. I followed the dosage instructions but the drops did not help me.

Desperately unhappy, I made contact with a doctor in America via email, and he put me in touch with Sasha Rodoy. Finally I realised that I was not alone, I had felt so alone for so long.

I requested a referal to an 'independant specialist' of my choice, however Optimax policy indicated that I must attend an appointment with the medical director Dr Amir Hamid at their London branch.
After various eye examinations Dr Hamid could not explain why I am experiencing these symptoms, and told me that everything was normal, and that I DO NOT have dry eye (this conversation was recorded).

Unhappy with the situation, I requested a second opinion with an independant specialist of my choice, Optimax proceeded to offer a referal for me to see a corneal surgeon in Manchester, Arun Brahma.
I stated again that I want to see an independant specialist of MY CHOICE. They agreed to refer me to see Prof Harminder Dua at Queens Medical Centre in Nottingham on 7th January 2015.

I need honest answers about why my vision is so poor, Optimax have told me everything is normal and two of their surgeons have given me conflicting advice about dry eye. I do not trust Optimax they have failed to tell me why I am suffering with my vision.

I met my surgeon Dr Seethappa Madhusudhan 10 minutes before the surgery, and the potential complications were not explained thoroughly.

My GP referred me to the eye hospital in Wigan, and on 24th Nov 2014 the Opthalmologist carried out tests, and confirmed that I DO NOT have a problem with dry eyes, and that I do not need any dry eye treatment.

A topograhphy was carried out and it was suggested that something could be irregular within the centre of my vision on both eyes.

January 2015 Prof Dua examined me and found 'central islands' in both of my eyes.

March 2015 Sheraz Daya examined me and diagnosed Meibomian Gland Disease and possible decentration

It is nearly 3 years now since my surgery, and now my life is such a mess, I feel my life has stopped and I am full of regret.

When things go wrong, Optimax just do not care, this is all about rich business men playing with peoples lives.

I am devastated at what this surgery has done to my sight and my quality of life. I have lost quality and comfort in my vision.

Optimax ruined my life!

I fully support Sasha Rodoy and My Beautiful Eyes Campaign as this industry needs regulating so that normal people like me can't just walk in off the high street and be sold a ‘dream’ that often goes so badly wrong.

Optimax spam 15 Aug 2015 14:56 #55

  • Tony
  • Tony's Avatar
I got one too. Try contacting the marketing office and tell them to stop it. When I rang they told me to contact the following marketing person who is responsible for this mess:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Optimax spam 14 Aug 2015 14:57 #56

  • Jane
  • Jane's Avatar
Why have Optimax sent me this?? They've already caused enough damage to my eyes.

Attachments:

Optimax Patients 30 Jul 2015 20:36 #57

  • Ashley Richards
  • Ashley Richards's Avatar
I've been seriously damaged by laser eye surgery and left with disabling results, like everyone else who suffers these conditions. This invasive surgery has left my vision and eye health totally diminished to the extent that it took my livelihood away.

My fifth laser PTK surgery is due in August/September at Moorfields and the sixth operation will follow.

Seven years of this kind of hell should be reserved for those whom made this happen for profit against the innocent trusting public that you would not do us harm under your professional code. :sick:

So my message to the people selling this, your turn is just around the corner! Justice is coming like an unstoppable train.

OPTIMAX STINKS 27 Jul 2015 15:29 #58

  • ANGRY 2
  • ANGRY 2's Avatar
SO ONE MINUTE THE CLINICS ARE CLOSING, MANAGERS ARE BEING SACKED,AND
RUSSELL AMBROSE'S BANK BALANCE IS GETTING BIGGER.
WHAT ABOUT OUR EYES AND AFTERCARE? IS THIS ALSO CLOSED? DISGRACEFUL.

WE HAVE TO SUPPORT SASHA ON 14 OCT.

OPTIMAX CHANGED MY LIFE. 21 Jul 2015 19:59 #59

  • Caro
  • Caro's Avatar
While on the subject, my dry eye /blepharitis has my eyes on fire day and night, drops take the edge off - for all of 8 seconds. My exophoria is so bad it makes me feel disoriented as I cannot focus on moving crowds etc, properly.
The condition makes me feel dizzy and sick, and my head and left eye hurt like hell....
OPTIMAX REALLY DID CHANGE MY LIFE.

Optimax Patients 21 Jul 2015 16:05 #60

  • Ashley Richards
  • Ashley Richards's Avatar
II would like to say Jane that you’re not alone. On Sunday morning my right eye eroded twice in the space of two hours. Starting the antibiotics to stop any infection taking hold.
It never ends, this industry is failing in its duty of care hands down, winning by a country mile :sick: