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This is the truth!!! 17 Feb 2014 16:13 #271

  • Beentheredonethat
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Too late for me! 17 Feb 2014 15:32 #272

  • SLK112
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Even in 2002 Russell Ambrose was denying that patient screening was an issue, god I wish I had read this!!


"David Cummins, an optometrist at Niche Optical Tailor in Glasgow, said he was worried lower prices for the surgery are leading to clinics cutting corners.

"Prices are going to come down and cut-price surgery is not a good thing. They are going to skimp on follow-ups and the result of this is likely to be A & E departments full of post-operative problems.

"Problems include increased sensitivity to light at night and haziness of vision. Reduced clarity of vision while wearing glasses or contact lenses is also a concern."

But surgeon Russell Ambrose, the owner of the Optimax chain which has nine clinics across the UK, defended the treatment.

He said: "You would expect opticians to criticise laser surgery, they don’t normally give a balanced point of view.

"They are selling glasses and don’t want people to go away and have a treatment which will lead to people not needing their services any more. After all, we sell our service on the basis that you can throw away your glasses afterwards."

Here is my story:

OPTIMAX LASER EYE SURGERY - Russell Keith Ambrose 29 Jan 2014 13:33 #273

  • Caro
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I agree with everything NSC has to say about Dry eye and Blepharitis, suffering badly from both of these myself, (and drops often don't provide more than a few minutes relief). However, I would like to add that the psychological harm that these terrible conditions can cause have also driven some victims to commit suicide, causing depression in many people who were never depressed before. In my case, I also have a really bad fear, of finding that I have gone out without my drops - the thought terrifies me, as I am so dependent on them. I did so once, and had a full blown panic attack (something else that I did not suffer from before treatment). People need to understand just how terrible these conditions are!

Dry eye/MGD post surgery - NOT minor complication! 16 Jan 2014 12:08 #274

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I am a Consultant anaesthetist and pre surgery my prescription was only -0.75/-1.75.

Like Mr Abs, I was also a patient of Dr Seethappa Madhusudan,

I had a couple of friends at work who had been reasonably happy with PRK and wrongly considered the main risk of dry eye as 'trivial', so I foolishly went ahead with bilateral PRK at Optimax's Manchester clinic in 2001.

I was then ignored by Optimax for 12 years whilst suffering with chronic dry eye. The only follow up advice I had was phone calls from Optimax optometrists telling me to use hypromellose drops.

The reality of dry eye is that it is disabling with unrelenting pain. Over 12 years I attended the local A&E countless times with painful corneal ulceration leading to scarring.

I had no problems before PRK, had perfect vision with glasses and no dry eye. (Funny how MGD just 'appears' after refractive surgery.)

It was only last year when I emailed my local MP to support the My Beautiful Eyes campaign for regulation of this industry, copied to Russell Ambrose, that I was contacted by Dr Malcolm Samuel.

At my wits end by this time I had already made an appointment at a private clinic, which Dr Samuel told me Optimax would fund.

I was put on doxycycline, along all the usual treatment for MGD / blepharitis (heat, lid hygiene etc). This helped for about 6 months but I am now back to square one.

I still have severe dry eye and blepharitis. I was back in eye casualty in March 2013 with another corneal ulcer (very painful) and also in November 2013 (see photo).

My eyes are permanently red and I have multiple scars from previous ulcers. Dr Samuel is now "available" for follow up appointments. However, I fully understand my condition and it's just a case of trying to mitigate blepharitis / dry eye in the usual way, combined with the occasional eye casualty visit with corneal ulceration.

Nothing more can be done.

Struggling at work in the operating theatre environment I have no doubt this will cut short my career as dry eye will get worse with age. Such a waste after so many years of hard work, studying and exams.

The take home message for potential eye surgery patients at Optimax (or elsewhere), is to be aware that dry eye is a common complication and should NOT be dismissed as a trivial one. It is NOT a case of just using a few eye drops as you might with contact lenses.

Imagine needles being stuck in your eyes, or having to lit the lid up with your fingers because it's stuck to the eye ball!

The quality of life for a dry eye sufferer will deteriorate considerably as the pain and irritation is continual, and the condition distracting. Before refractive surgery, you need to fully consider how disabling it will be to 'pause' your daily activities whilst applying eye drops just to gain maybe one hour's relief.

I fully appreciate that many of you have suffered more than I, but want to share my experiences becuase at the end of the day, we all want to avoid others making the same mistake we did.

ULTRALASE 29 Dec 2013 10:07 #275

  • Jon
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In July 2010 I had Lasik wavefront at Ultralase in Chelmsford. There was a problem during the procedure as the surgeon had to replace the suction ring on my left eye 5 times before treatment.

My eyes never reached the goals they promised me, particularly my left, which is my dominant eye.
After countless revisits at my expense and much bulls**t they finally agreed to perform lasek on my left eye in Sept 2012.

The result is worse now than before. I have a kind of mono vision, which I declined as an option from the outset. My left eye has a very narrow depth of vision from about 2ft to 4ft in front of me, and I have double vision in the distance, and a constant feeling of gungy eye.

I was told in January 2013 that Ultralase had been taken over by Optimax, and that my lifetime guarantee would still be honored.

The last talk I had with them was that I was to be referred for an artificial lens, which I don't want. I was to have a meeting in London with the Medical Director Amir Hamid, this would have cost me a further £250 in lost wages and travel expense as he only visited London from Birmingham one day a week during the week.

I declined the appointment, mainly because I did not want an artificial lens, and while awaiting a call from them to discuss other options, I learned that the clinic had closed.

I contacted Optimax complaints department and spoke to a woman named Jane who informed me that I would not get any refund.

I wrote to "ReSolve" who are handling administration for Ultralase, asking for a refund of my money. They replied with a letter basically telling me that my claim was not valid.

Does anyone have any suggestions?

Thank you!! 15 Dec 2013 20:53 #276

  • Dan
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Hi Sasha,

I just want to say a huge thanks for all your hard work helping to finally get my refund from Optimax. After hitting a wall trying to get some compensation for my deteriorating vision 6 years post op you've been amazing in fighting my corner!

Not sure I would have had the patience to keep challenging their arguments / obstructions. Good luck with all your efforts and I hope the government soon start to realise the severity of this issue.

Thanks again!!

Dan (York)
admin: Thanks for the flowers Dan, they're gorgeous!

Eye eye ;) 11 Dec 2013 15:57 #277

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"There is no additional charge for having your second eye treated on a different day."

But it would cost Optimax extra time/money which is why they don't offer to do one eye at a time unless asked!!!

Email marketing 10 Dec 2013 18:54 #278

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Whoever sent this should have gone to Specsavers!


Optimax Ruined Sasha Rodoy's Life! 08 Dec 2013 22:54 #279

  • Mr Abs
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Mr Abs Dishes the Dirt! 21 Oct 2013 23:06 #280

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Nice glasses Dr Hoe!