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I got my deposit back! 26 Mar 2014 11:25 #541


How do we contact Sasha.

With kind regards
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Decided Against Surgery! 25 Mar 2014 16:50 #542

  • Phil
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Hi all,
I have recently decided not to have my LASIK done with Optical Express after finding this site and they are refusing to refund me my deposit of £400, they will only give me vouchers or store credit :unsure:

They told me I only had 72 hrs to get a refund and it's now too late! Strange no-one told me this when they took my money 10 days ago!

I have noticed that all of you have managed to get a refund so would appreciate some advice.

I got my deposit back! 23 Mar 2014 19:41 #543

  • Roberta
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I have received my deposit back and I am very grateful to Sasha for having supported me so that I didn't give up.

I really think that her commitment is very important to help people understand who they are trusting with their health.

I hope that she succeeds in her efforts to stop OE causing further damage and they start admitting their mistakes and maybe working in an ethical and correct manner.

RLE refund 20 Mar 2014 11:47 #544

  • Eric
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Paid for lens replacement up front for both eyes, with assurances from the OE sales person that after having the first eye done then I could decide if the second eye should go ahead. If I was happy with just one lens replacement there would be no problems in obtaining a refund (Half the cost as she explained).

After the initial lens replacement my reading was substantially improved, however distance vision needed a further laser treatment.

Since then my eyesight has worsened, I now find I am back to square one needing glasses for reading and close up work.

I contact the clinic to request my refund of £1,500 as per what i was told at my original consultation if I chose not to have the second eye treated.

I have been pushed from pillar to post with no one being able to authorise my refund. When i mentioned it at one check up I was even told "good luck with that"!!!

I've read with great interest the similar stories on this site and decided to post my account too. Such despicable customer treatment...

Got my refund!!! 14 Mar 2014 22:16 #545

  • Angie
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Yay I too got my refund!!,

Not before time - and of course nothing to do with the Optical Express bubble about to explode on Sunday… much!!

Thank you so much to this brilliant website and of course the wonderful, lovely Sasha Rodoy without whom I would still be fighting a losing battle against this evil money grabbing company!!

Sasha, my admiration for you is immense and i will do anything i can to help with your campaign, these butchers must be stopped!!

I can't thank you enough and wouldn't know where to begin to try and repay you. Keep up your brilliant work, you have probably already saved so many people's eye sight!

Roll on Sunday!!

Hugh Kerr refunded my deposit! 14 Mar 2014 16:04 #546

  • alison
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From: This email address is being protected from spambots. You need JavaScript enabled to view it.

Dear Alison,

I can now confirm that your £400 refund has now been processed. Please allow 3-5 working days for the funds to appear in your account. This processing time may differ depending on your card provider. Please accept my apology for the delay.

Kind Regards

Lynn Gilbey
Laser Refund Administrator I Customer Services Department
T: +44 (0)1236 795010 F: +44 (0)1236 795 017
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Optical Express

Hugh Kerr refunded my deposit! 12 Mar 2014 10:51 #547

  • Crooky
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Just had a call from Hugh Kerr (General Operations Director) after the email I sent on the 10/3/14 to David Mousedale - oops, Moulsdale.

Hugh Kerr left two messages yesterday and one this morning on my mobile asking me to call him on his number 07778782524. Then he called my home phone.

He told me their customer service centre had got it wrong, and he would be refunding my deposit immediately. He said they are amending their policies so it doesn't happen again.

The questions I should have asked are:

1. Which policy and how have they changed it?
2. Is it to protect them or customer?
3. Why are they suddenly so desperate to get in touch by phone, when a letter and immediate refund to my account would have done?
admin: The answer to Crooky's last question will become clear very soon.
Tick tock...

Decided Against RLE Surgery! 11 Mar 2014 22:40 #548

  • angie
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Hi Bobby, the risks highlighted the main complications and side effects of Refractive Lens Exchange surgery which is what i was booked in for, but only a few of these were pointed out to me in both consultations and both consultants played the risks down as being so minimal it was highly unlikely to happen to me!

But the letter contains statisitics like 10% of patients still need to wear specs for reading or computer work, 10% suffer side effects and 5% have some problems driving at night - and for a percentage of patients this could mean they have to stop driving at night! Not a lot of use to me when i work evenings!

Had i been informed of any of this at my 1st consultation i would have run a mile!! But OE take your hard earned money and wait until you're not really in a position to back out (at the theatre door) then drop the bombshell!

Lucky for me my instinct told me to get out of there as quick as I could and after checking with the surgeon that i would get a refund and him saying YES! that's exactly what I did.

I'm so sorry to hear of your complications, i really feel for you, these companies are nothing more than evil tricksters ruining peoples lives and they need stopping now!!

Ripped off 11 Mar 2014 17:01 #549

  • Bobby2
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Angie, were the risks the surgeon made you aware of, general risks of IOL surgery or just risks personal to your eyes? I had IOL surgery in Dec12 with very little information of risks and have suffered the worst time ever since, including having the lenses replaced at a cost to me and numerous other complications. I would really appreciate any more information you can give.

Thank you.

Ripped off 10 Mar 2014 18:21 #550

  • Angie
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I too have been ripped off by OE as they point blank refuse to give me any of the £3591 that I have paid!

I backed out of my lens replacement surgery after I arrived at the clinic as 10 minutes before I was to have the operation I was handed a letter written by the surgeon, in his opinion giving a precise account of the risks involved, none of which I was told at either of the 2 consultations that I had.

This has been going on since January 2014 and I have no intention of letting it go. Maybe we should all get together and start a big protest to let others know what a rip off this company is!!

I will be going to the media with this and suggest everyone e-mails Watchdog to expose this terrible company!
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