TOPIC:

Thank you so much for all of your help Sasha! I received my full deposit into my bank account swiftly after following your advice! I really wish you all the best with the work you are doing as you are making a real difference to people's lives!

Hi,

I came across this site by chance after booking in with Optical Express to have Lasik. I had my initial consultation at the Optical Express branch in Huddersfield, Nu House, on Market Street.

At my free consultation in January with the optometrist and someone I would describe as a sales person I was told that no-one had ever gone blind from lasik and less than 1% had problems.

After having a phone consultation with Dr Muhammad Kazmi yesterday something immediately felt off, because he actually warned me of the very serious problems that could happen, which was not what I was told in January.

Hence why I started researching in more detail which brought up further concerns, including the fact that he is apparently being sued by a lot of people.

I called Optical Express to initially express my concerns and was told that Dr Kazmi is one of the best surgeons around and that I shouldn't pay attention to some of the stories online! The person I spoke to said that his brother is studying under Dr Kazmi, or something along those lines.

I am going to ring to cancel, and wonder if you can help me to get my full deposit back?

I suffer with depression and the whole ordeal has given me tremendous anxiety and I am having pressure from my family to still go ahead with it but something just feels wrong.

Many Thanks,
Michael
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admin: No disrespect intended to your family, but they’re not the ones risking their precious eyes! And I will advise you to make a complaint to the General Optical Council (GOC) as the optom lied to you.
Pls send your phone number and I will call you This email address is being protected from spambots. You need JavaScript enabled to view it.

thank you for your support and advice Sasha!- I got a phone call to confirm my refund immediately - and an email confirming the details.
thank you very much

I had an appointment 30/01/2021 at the Birmingham Optical Express branch in Corporation Street.

I had my consultation with an optometrist and felt I must book on the spot. The sales person quoted me £4590 with a £500 deposit to pay upfront to secure my surgery date. I hadn’t met the surgeon and don’t know his name.

My prescription is pretty complicated with astigmatism and short-sightedness in both eyes, that are also different to one another.

I was recommended Lasek iDesign and the reasons were explained (thinning of the cornea etc) i was spoken to using stats and percentages, and was told that my prescription is on the brink - if it was slightly worse they wouldn't be able to offer me this procedure.

...as you do - I immediately booked being concerned that I if my eyesight weakens there's no hope for treatment.

After doing some online research i decided to cancel, On the 2/02/2021 i tried calling the customer services telephone number but due to the hold time i decided to open up a 'chat with an agent' at the same time to cancel my surgery and a refund. The chap i spoke to over text sent an email to the retentions team. By now my customer service representative answered the call - again i explained to her i no longer want to go ahead - she stated the procedure to cancel has already been executed by another colleague over chat.
She said i’d hear something back within 24-48 hours.

72 hours later.. i've still not heard anything - so i make another phone call - the lady said she can see a ‘non-procedure form’ has been issued and a refund will take 28 days but she cant confirm this just yet as something needs to be actioned. I explained my frustrations as i haven't even received an email to confirm my cancellation.

i just dont know what to do... help!
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admin: Pls send your phone number and I will call you This email address is being protected from spambots. You need JavaScript enabled to view it.

Finally got my £500 deposit back. It took many emails and time,but they paid up in the end.
So much hard work by Sasha, I cant thank you enough,I wouldn't have got it back if it wasn't for all your help. I will never want any type of procedure on my eyes after reading many stories on the forum. Wished I seen your site before I ever stepped into Optical Express. I was lucky it was only my deposit I needed help with.

Thank you again Sasha for helping me and i hope all your work pays off to stop them deceiving people that lens replacement is safe.

Cheers

admin: Within hours of posting here Mrs Nelson was contacted by OE and her £600 refunded
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Good afternoon,

I emailed the Cheltenham store today to cancel my procedure.

I paid a £600 deposit yesterday and cancelled today quoting my cancellation policy which states full refund with 3 days notice from booking.

I got lots of mixed messages about cancelling from them but finally got a reply after chasing from the store saying that my correspondence has been passed to the retentions department. I have a concern that they will try to delay just so they can try to keep some of my deposit. Any help or advice appreciated as I do not want to lose my money.
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admin: Pls send your phone number and I will call you This email address is being protected from spambots. You need JavaScript enabled to view it.

Hi ok so I wrote earlier that my husband and I had paid £1000 in cash at the Bradford Optical Express store.
We cancelled within the 3 day refund policy but they then said it would be 28 working days to refund even though we paid CASH!
They fobbed us off until I contacted Sasha and followed her advice to the letter.
Lo and behold the emails started to come with a sudden interest in my complaint when I told them my husband and I would go and sit in the store if we didn't have our money back by Friday (today).
Cheques for the full deposit was delivered via courier yesterday and deposited into my account this morning.
Sasha knows what she is doing and I am so glad I found this site because she had my corner - Sasha you are the man!!! ?
I got a follow up call from a person from Optical Express today and he was a decent chap but I did tell him that unfortunately out of all the experience we have had with Optical Express the time he took out to make this phone call was the best bit of the whole process. Thanks for OERML and Sasha - you are a very important lady indeed, you are so needed by people just like me who have no experience of dealing with big companies who are quick to take our money but have no interest in customer service. No Trust Left.
For you Sasha ?

Got my money back today, thank you for your advice.
Jose

I paid deposit on 23rd and cancelled on the 31st Dec. I'm still awaiting my refund (£500)..is there anything you can assist me with??

Thanks
Mark Connah
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admin: Pls send your phone number and I will call you This email address is being protected from spambots. You need JavaScript enabled to view it.

As of today I've been waiting 27 workiing days for my £1500 deposit for lasik to be refunded from the Milton Keynes store. If I go to the small claims court which one do I use because the head office is in Scotland but I live in England?

Cheers
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admin: Pls send your phone number and I will call you
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