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|19 Sep 2021 22:54 #224|
Hello, I am having the same issue as ChloeP.
I had my LASIK surgery in December 2018 but over the last few months I've noticed my eyesight wasn’t as sharp as it should have been. Then over this month, I noticed the TV was blurry. I went to an optician for an eye test and they said I need glasses to drive.
It's been less than 3yrs and I need glasses again. I am now 25 and they said I wouldn't need glasses till I was about 40.
Is there a way I would be entitled to a refund? How do I approach this.
I am so annoyed.
|25 Jun 2021 17:25 #223|
Hi, I had LASIK with Optical Express in Sheffield 3 years ago and was lucky to have 20/20 vision straight away. I've now however just had an eye test and my eyesight has gotten worse and I have been told I will need glasses to drive at least. I am absolutely gutted.
I was 20 when I had LASIK and now I'm blaming myself, was I too young? Was my eyesight not stable? - did they actually check that??
I don't really know what my next step should be; a complaint? Do I have any kind of case to have money refunded or another LASIK procedure to fix my eyes again? I stumbled across this website and I am horrified about all the terrible side effects people have suffered from eye surgery and I feel really naive and foolish to have gone for it in the first place now.
I wondered if anyone could offer me advice on where I stand with this? Thank you, Chloe
|13 Apr 2021 19:34 #222|
I'm not really sure where to begin, that's how disappointed and upset I am
I went to optical express and had my pre screening done, only to be sent away twice and be given drops. I was told I had dry eyes, I never have experienced dry eyes before. The last visit they were going to send me away but decided to do the lasik July 2019. I was told if I took the idesign for £4,400 I'd get a guarantee of 20/20 vision and if not get my money back and 12 month aftercare. Alternatively I could have had it done for £3,700 because it was my eyes I didn't want to mess about and thought I'd do it right and only have to have it done once.
After having the lasik they saw me the next day, 1 week after and about a month after that and never contacted me since. I tried to contact them in March 2020 numerous time and by the time I spoke to them it was July. They told me I was out of my 12 month period and would need to pay. I explained to the guy on the other end I've tried and not succeeded to get through to which he was going to check up if I needed to pay or not and get back to me. I can only assume he never got the answer he needed as he told me he'd contact me back and he never did. I've tried calling since and not got through.
Since having lasik done I've experienced double vision, bad headaches, my left eye can no longer see close up, when in fact my near vision was good. This constantly gives me anxiety when it should have brought me a better quality of life.
I feel bitterly disappointed.
admin: Optical Express have taken advantage of the pandemic: claiming they can't see problem patients yet operating on new ones, lying that refunds can't be processed but able to take payments, blaming dry eyes on increased use of computers during lockdown, etc...
Please send your phone number
|18 Oct 2020 22:10 #221|
I underwent LASEK treatment on Wednesday 9th September (25 years old at the time) at a private clinic based within an NHS eye hospital as I thought this would be the best option rather than OE/other high street clinics which I’ve heard bad things about.
Surgery was painless but the second I got outside of the hospital the pain was awful. I had my eyes closed the whole journey home, stumbled into the house and into bed where I stayed until I could open my eyes once more...2 1/2 days later!!! The pain was one of the worst pains I’ve ever experienced.
I had my follow up 2 weeks later where I found out that a temporary lease was not used which I thought was strange. They claimed that some surgeons will use it but they personally don’t due to an increased risk of infection.
However, my vision at the appointment felt like it was without glasses pre-surgery. I also noticed my near vision was a lot worse...it used to be be fine/perfect and now I am struggling to read my phone etc., especially with my left eye.
At my follow up appointment, the eye test came back with a prescription still (not sure whether it was worse/the same/better than pre-surgery). The doctor (assistant to surgeon) dismissed the result and claimed it was just because I was still healing.
However, my vision is exactly the same as it was at my follow up appointment and I don’t believe it should take this long. My eyes feel a little dry and/or tired at times but fortunately nothing worse at the moment. Previously had double vision but that seems to have gone away now.
Is this normal? Everything I’ve seen online with LASEK, people have great results within a week or two at most. I’m worried the surgery has not worked and cannot think about going through it again!
admin: I am one of many thousands of people who had Lasek (aka PRK) and suffered irreparable debilitating results.
However, I have never heard of a ‘temporary lease’ in laser eye surgery. Typo?
|20 Jul 2020 12:46 #220|
Damaged left eye after OE Lasik
I’m hoping that you might be able to give me some advice relating to my treatment at Optical Express.
First of all, may I say a sincere thank you for all the work that you do for people that have been duped by these companies which are purely out for profit. I only wish I had done better research and found your website before I decided to go for it.o
I'm nearly a year after the laser eye surgery now and I'm only now starting to feel better both emotionally and in terms of my eyes, although the vision in my left eye is still bad. And I'm now starting to get myself organised to officially complain to OE.
I had the surgery in July 2019 with Dr Manek Patel and ended up with scratches on my cornea from the surgery and a serious infection within one week. Unfortunately, due to lack of decent post-op care, I did not reach out to them until it was clear that it was serious, four days after symptoms first emerged. I am left with scarring on my left cornea impacting my vision in this eye and somehow also developed astigmatism in the same eye, which I had no idea was even possible. You can see more information in the draft of my complaint letter below. It’s rather long so if you have any advice on the most important aspects to mention, please let me know.
I want a refund from OE. Do you have any advice you could share with me? What do you think the chances are that they would give me a refund? Do you think I should engage a solicitor before submitting this complaint? And should I submit an official complaint with the GOC and/or GMC? I just want to put this behind me as painlessly as possible. I feel like a mug for paying £3K for what I've gone through and I want my money back.
Many thanks in advance.
admin: Please send your phone number
|24 Apr 2020 12:16 #219|
after 6 months Lasik surgery I see light streaks, but only when I am blinking with my eyes. Imagine the light streaks moving up and down each blink. This complication I have is a downward streak of light (bright light), that grows longer as I close my eyes I can see the streaking light from TV, computer screens, mobile phones, windows, but also outside from the sky or bright objects. Its worse in the dark.
This complication is separate from the glare and halo and starbursting (which is centric around a light source), and ghosting (which causes a single ghost image that manifests to any side of light source.) I also have those things, too : (
I have read similar stories on websites and no one has been able to find an answer to the light streaking, although I've read some suggestions it's caused by the tear film and/or the pressure caused by the eyelid when blinking.
Does anyone have that, too? Any hints / recommendation how to fix it? (Sclelas, Alphagan do not fix that.) Only thing that helps, if I am pulling away my eye lid from the eye. So that the eye lid does not "touch" the cornea of the eye.