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Serious problems in Amsterdam! 13 Jan 2017 17:17 #31

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'Recently, reports from a Spanish clinic noted DLK seemed to occur more frequently after LASIK with the IntraLase 15 kHz femtosecond laser (Advanced Medical Optics, AMO, Santa Ana, Calif.) than when LASIK was performed with a Moria M2 microkeratome (Doylestown, Pa.).1

Dr. Binder added that it is not unusual to see an increase in DLK when people initially switch from a microkeratome to the IntraLase. “But if you’re seeing cells in the visual axis, it’s not the laser, it’s something in the system. The IntraLase introduced new energy, and sometimes we see cells in the periphery, but it’s not diffuse or DLK,” Dr. Binder said. “It’s primarily associated with new users and new energy settings. When you cut down on the energy used, you just don’t see it anymore.”

The bottom line for Dr. Binder? “If you’re seeing cells in the interface in the center, and you’ve just switched from one platform to another, it’s not the laser. It’s likely something else.”'


AMO of course supplied the hardware used to operate on these people’s eyes :kiss:

Reply to Gill 05 Jan 2017 18:36 #32

  • Michael
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Hi gill,

I went to the free consultation today at the optical express in Southampton; only to find that the surgeon I have been allocated to carry out my laser treatment is the same guy you had (Dr. Luca Antico). Did you go to the same practice in Southampton? I've been wanting to have lasek done for quite some time, but I think I'll save and get it done with [no advertising, but see links below for info on this clinic]. Thank you for sharing your experience, I hope you get the help you need.
admin: I think you meant to reply to Maria as Gill's surgeon was David Teenan!

Reply to Gill 07 Dec 2016 20:29 #33

  • Cale Phillips
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Gill wrote: I’m 36 and in November 2015 I had laser surgery at Optical Express in Glasgow performed by David Teenan....

I really wish that I had gone with my first instincts which were to run a mile from Optical Express as I felt the sale was their first priority.

I was going to my surgery in January with the same surgeon you mentioned. Do you think the surgeon caused these issues to you?
Thanks a lot,
Cale Phillips
admin: I can't answer for Gill, but do suggest that you google 'David Teenan' before you let this man within a mile of your eyes! I can introduce you to more than a dozen damaged patients currently in litigation against both David Teenan and Optical Express who will be happy to tell you in person how he has ruined their eyes and lives!

PROWL Studies 02 Dec 2016 16:11 #34

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Although the research methods for this study could possibly have benefited from some fine tuning, the results support my belief that at least 40% of refractive eye surgery patients (incl lasek, RLE, etc...) suffer post op problems!

'The study analyzed outcomes for two groups of LASIK patients. In the first group, which included 262 Navy personnel with an average age of 29.1, it was 43 percent reporting new symptoms. And in the second, consisting of 312 civilians at five practice and academic centers and with a median age of 31.5, it was 46 percent. In addition, about 28 percent of patients who had never had dry-eye symptoms before developed mild, moderate or severe symptoms three months after the procedure.'

We desperately need more studies like this - but not funded by the industry, who will continue to dispute findings that poison their cash cow!

In 2014, Steven Schallhorn sent an email to all OE surgeons claiming that (amongst other things), 'The recent FDA PROWL studies have shown that, on average, patients have less quality of vision problems and less dry eyes after LASIK compared to before surgery.'

No wonder Carl Zeiss wanted Stevie on board :kiss:

optical express laser eye vision 01 Dec 2016 15:52 #35

  • George Cowie 884
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In March of this year i went to have both eyes lasered at Optical Express in Aberdeen. Whats happened since is they have made my bad eye better for reading and my good eye for long distance worse. I have suffered a lot of starbusts and watery eyes and blurred vision since my treatment.
Last month when i went to see the surgeon Joanna McGraw she reccomended that i get glasses with anti glare lences to see if this would work. I picked a pair and the assistant in the Optical Express shop said the anti glare will cost an extra £80. I told her all my traetment is free for the rest of my life as i was told this in my consultation before my surgery. She went to check and told me she would contact head office to see if my treatment is free. I ended up emailing head office and they replied that glasses and contact lences are not covered by this agreement. I do not have any copies of the paperwork that i signed OE must have kept them all. I cannot believe how this company treats there customers and if i had seen the Optical Express reviews here and knew everything that i do now there is no way i would have had the surgery. and would have definitely not let Joanna McGraw operate on my eyes if i knew that she was the one who was sued for half a million pounds by Stephanie Holloway. incredible that she is still allowed to operate on people.

Optical Express Ruined My Life Forum 22 Oct 2016 08:53 #36

  • Sarah K
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I had laser surgery in 2009 when I was just 18. I'd worn glasses since I was 5 and for most of my teenage years contact lenses and never had any problems such as dry eyes, halos or problems with night vision.

I've had numerous problems with optical express since my surgery, even been provided with two sets of glasses just 4 years later and BOTH glasses were given with the wrong prescription in them (another optometrist checked the glasses prescription for me).
I wrote a letter back in 2015 but didnt get anywhere saying it was all my fault. I still have my contract so I can refer to it for lifetime after which is apparently no longer valid!?

My mum also had laser surgery not long after me and had life changing problems she can no longer sleep without putting drops in her eyes, which optical express now forcing her to pay for them

Really appreciate anyone's help on this to take it forward as I've got all my evidence from my last compliant letter!!
admin: Pls send your number This email address is being protected from spambots. You need JavaScript enabled to view it. :kiss:

Cataracts after lasik 10 Oct 2016 13:47 #37

  • stewart
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I had Lasik in 2010 in 2013 I developed early age cataracts, today I need surgery.
Optical Express wash their hands of my condition

Reply to Gill 23 Sep 2016 18:28 #38

  • Maria
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Hi Gill
My surgeon was Luca Antico - Damani saw me at a surgical consult 2 years after. I only got to see him because we lost patience and refused to accept that my symptoms were just a part of normal healing process. I was clearly getting worse and the side effects were getting to me, OE offered me plugs for dry eye but never supplied them - there are references in my notes but every time I asked they couldn't find them. I had to request my file under the Freedom of Information Act and at a cost to see it in writing.They were supplying drops and I had free aftercare for 2 years and then OE cut off the provision, no notice, so now the NHS is paying for drops. Looking back, the entire process was shameful - I've posted about this on the Forum a while back.
Mr Damani was nice enough but listen, I thought I was fed up with glasses before the op - that was nothing. At least I knew what my prescription was. Now vision fluctuates, I need reading glasses, have a lot of pain and discomfort from dry eye, sensitivity to elements is so high I wear wrap around dark glasses which in the Summer steam up and just look stupid. My old specs were trendy and looking back I felt good in them - there is nothing trendy or good about wearing these wrap around glasses, having to carry several pairs of reading glasses to meetings - which will suit that day is always a surprise. I had 3 very difficult episodes when I couldn't see and felt disorientated. I use drops 13 times a day and gel 3 to 4 times at night - my sleeping pattern is all over the place. I think it is fair to say this procedure has changed my life - sadly not for the better.
Since OE refused the free aftercare I was told was part of my package, I have been doing a lot of research and if I'd known what I know now, I would have walked right out of that office. Staff are skilled at selling their product, they know how to convince you that you are the ideal candidate. Once money changes hands, the level of support drops. Like in my case, when you most need them - you're left on your own. Sadly you can't undo Lasik - if you'd bought a new car you'd not only have more consumer protection - you could just get rid of it.
I'm determined to, alongside many others, fight for tighter legislation in the refractive surgery industry. We walk around thinking that laws are so tight, nothing untoward could ever happen - and if it did, we would be supported to get justice. Not at the moment. Soon I hope. Laser technology may be fantastic these days but the risk is so high, it should only be used in cases of clear medical need.
I don't want to tell you what to do - I wouldn't have listened to anyone. My Mum didn't want me to go ahead and she is a scientist. I trusted people I saw as highly regulated and professional health practitioners and because my experience has always been of the NHS and good, I had no reason to doubt their agenda. I would give anything for comfortable eyes, for reading without glasses, for ability to rely on the pair of glasses prescribed. I had that once but I guess grass is always greener.
One of the biggest regrets of my life is going through with this procedure.
I wish you good luck, and whatever decision you make, I hope it is the right one.

Lucky me! 22 Sep 2016 20:46 #39

  • Gill Sandon
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Hi Maria,
Just been for my initial consultation at Optical Express and looks like I can have LASIK (or possibly LASEK) further to a second consultation in 2 days time with the surgeon Mehul Damani ... was he the surgeon who actually carried out your laser surgery or just who you consulted afterwards?
Also, have you had all of this pain, ghosting etc constantly for 2 years and all they have offered is drops and compress?! :(
I am 47, badly short sighted and sick of glasses and lenses. I thought laser surgery was much better these days but reading all of these horror stories makes me scared to continue..
I appreciate any guidance!

Lasek problems 20 Sep 2016 13:41 #40

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1 year after Lasek surgery and I’m still in pain and have blurry vision! OE refuse to give me my money back AND they want to charge me for any more treatments/appointments!

They are the worst!

CONSULTATION - Thursday 25 June 2015, Optical Express in Eastcheap.
Seen by refractive technician Andia Ciucas and optometrist Elisabeth Vaurazeri. Told I was a perfect candidate for either LASEK or LASIK treatment, with the choice of both procedures.
I thought I had most of the relevant information from Ms Vaurazeri and at this point felt reassured by her expertise, and that Optical Express was a reputable large company. However, I was then told I would be given the rest of the information later when I choose which treatment to take.
I was then taken to a room by the receptionist, who, I now realise, had no idea about what the procedure entailed or it's effects. She was completely unqualified to give me the vital information on my decision to choose LASEK or LASIK and it is unacceptable that she should persuade the client to make an important life choice. She pressured me to book immediately as then I could claim £300 off with a voucher that would expire if I waited. I was misinformed me in so many ways. I was told LASIK takes two days and LASEK five days to heal.

I had LASEK - but was later told it could take up to a year to heal. I could not open my eyes without extreme pain for five days and therefore kept my eyes completely shut for four days after surgery. I was in bed for 7 days, off work for 21 days. It’s now been 13 months and I still wake up with pain and my vision is still blurry, halos, not able to see properly in the dark.
This is not five days recovery!
I would have never have done this if I’d been fully informed of the real facts, which I was not at the time of handing over my money. I was tricked into this without having the right information.
Before the treatment I was worried about the decision I had made, I tried to speak with someone for an entire week before surgery, but no one was able to speak to me or give me a direct number to an adviser. At this point I was already worried I had made the wrong decision, however I had paid my £400 and already spent hours at the consultation etc.
Each time I spoke to a receptionist they told me they did not have the information and that someone would call me back within 48 hours, but of course no one did. This is a common occurrence, I never get any call backs. I was rushed into the surgery and giving my money before the surgery. From the 25th June until the surgery on the 15th July my money was taken and I never got a call back from the Optometrist. I was only given further information to read a few minutes before my surgery.

SURGERY - Wednesday 15 July 2015, Harley Street.
Was given only a few minutes to fill out some forms, was not given these forms in advance to carefully read through and make a considered choice. I had already paid the full fee, not much chance for second thoughts.
Surgeon Manek Patel. I was in and out of the operating room within minutes. I was not given any verbal instructions afterward, just plonked on a chair and soon out of the clinic. Didn’t even really understand what had just happened.
Two hours after my surgery, I thought I had got blind. I had to somehow get home from central London by myself so I had to call a friend to collect me. At this point I could not open my eyes and was in excruciating pain, even with the drops and painkillers.
That night I have fever and vomiting, I called the emergency helpline to tell them that I need help and that I don’t think I can make it to the next day post op check up. they told me that I absolutely should try to get there. No other advice.

POST OP AFTERCARE APPOINTMENT - 16 July 2015, Shaftsbury Ave
The receptionist told me the wrong location and the wrong time! Terrible administration and aftercare.
I was in agonising pain, could not see or open my eyes. They told me it would improve and I’d be able to open them them the next day and wouldn’t have pain.
That evening I had a fever and vomiting again because I was in so much pain. I called the OE emergency helpline and they just told me to wait for tomorrow to get better. A pointless, unhelpful emergency helpline.
Next day, and for the next four days I still couldn't open my eyes, I couldn't even move my head or let any light into my eyes, I just stayed in bed, trying not to move, or be sick.
My friends had to come to my flat every day otherwise I would not have been able to eat or move. All I could do was stay still and try to sleep off the agonising pain and hope to wake and be better.
I was in bed for a week, I could not watch anything or have my eyes open for long, I was in so much pain. My body was in complete shock, I felt like I had been in a car accident or something similar.

Even if my eyes were fine now (which they are not) the surgery would have not been worth the trauma and pain I went through.
A few weeks after my surgery I went back to work, where the staircase is a bit darker than the corridor, but I'd never had a problem with it before surgery.
I fell up the stairs as I could not see the steps as my eyes cannot adjust from going light to dark quickly, still a problem today.

Frustratingly, on three occasions after my appointments Optical Express sent me follow up emails to congratulate me - ‘I am delighted to hear that your eyes are healthy.’ - this was after I had been crying in their premises with regret, worry, pain and eyes that that had not healed.

I lost count of how many appointments I had and how many bottles and captures of eye drops and ointment I am still going through. My eyes are sick of feeling eye drops falling onto the eyeball.

No one managed my expectations or prepared me for the worst. Days after my surgery I still could not see and was in pain, they told me that once I would take out the bandage contact lenses I would be able to see perfectly. I had them taken out and could only see a blur. I was then told give it a three more days and I’ll be able to see fine, then I went back, no change, they said give it a week, then a month, then three months - and finally told me it could take a year. From 5 days to a year – wow that is a difference!!!

Months after the surgery I was told I should do heat compression, massaging and take Flaxseed Oil – I’ve been doing that every day for well over 6 months. Yet the pain is worsening and my vision more blurry. Every morning and every night before I sleep I use the eye drops and ointment, but I still wake up with agonising stabbing pains in my eyes every single morning.
I have to use eye drops throughout the day to stop headaches from occurring, so my eyes don’t sting, dry up or feel like sand is in them. My vision is blurry I cannot see writing on signs when I’m driving, or at the train station looking at the board notices. I have severe halo and ghosting, my eyes are still very sensitive to the light, I get headaches and pain if it’s too bright, my eyes feel like they are constantly burning. If going from dark to light suddenly then my vision doesn’t feel like it can catch up with the change. I cannot be at a computer for long as it strains, burns and hurts my eyes, which makes my office job very difficult and slow. Spending a day in the office looking at a computer is too strenuous on the eyes now, which I’ve never had problems with. I had never experienced dry eyes before either, so this is very hard for me to feel that my eyes are worse in almost every way because of your surgery. When I am doing strenuous physical activity I feel a build-up of pressure on and around my eyes. This worries me because as a contemporary dance performer this is unpleasant and a massive distraction.

I have given it over a year and I am extremely upset and frustrated. Day by day my eyes seem to be getting more painful and blurry with increased ghosting rather than less. I do not want to keep going back to OE just to be told to give it another month, another year - or decade!! I don’t know how to stop my eyes from being the blurred and so painful, but there’s no way I would let OE near my eyes again with a laser - which was suggested by their staff.

Left with so much pain, grief, frustration, and damaged vision, I totally regret having having this surgery.