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Relex Smile problems 13 Dec 2014 13:37 #91

  • Mr Starburst
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Here is some information I've found on ReLEx smile.

Do the OE surgeons follow this 'learning curve' protocol?

Neave, I think this is a question you must ask!


Relex Smile problems 13 Dec 2014 08:45 #92

  • Neave47
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I had Relex Smile performed in St.Vincent Street Glasgow, 6 weeks ago, vision still very poor, hazy, glare - particularly under flourescent lighting. I have developed astigmatism in both eyes. Very unhappy so far and extremely disappointed with results of a technique which is being advertised as safe, reliable and minimally invasive.

Not a lot of info on internet about people's experience of this procedure.

OPTICAL CON 26 Nov 2014 11:47 #93

  • CML
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Hi Cilia

Your pre op prescription was similar to mine. We are in the very high risk spectrum for laser eye, but OE never informed this. Post op two ophthalmologists told me that the machine OE used doesn't correctly treat high prescriptions and also it is outdated. It removes approx. 15-16microns of tissue per dioptre. The newer stuff removes approx. 10-12microns per dioptre. So in your case, roughly 135microns was zapped away, plus your flap of approx 100-150microns.

Not to scare you but regression is one of the signs of ectasia. Have you sought a second opinion?

Kind Regards

OPTICAL CON 24 Nov 2014 15:32 #94

  • cilla
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When I had my initial surgery I was recovering from cancer, I am 38 years old.

In terms of compensation I would like a refund for the treatment. My eyes are constantly dry and extremely sensitive. I was also sold on the fact that OE would look after my eyes for my lifetime, but this email from Stephen Hannan seems to be brushing me off totally.

"From: Stephen Hannan
Sent: 24 November 2014 15:27

Dear Ms H_,
Thank you for your recent email communication which was passed on for my attention in my capacity as the Clinical Services Director.

Having had the opportunity to review your clinical records I note that you underwent Laser Eye Surgery with Optical Express on the 21st September 2010. The aim of the procedure, which was performed without complication by Dr Jonathan Carr, was to improve upon your distance vision by correcting your short-sighted prescription. I have detailed below your pre-treatment prescription;

Right Eye 6/120 -8.75/-0.50*70 6/5
Left Eye 6/120 -9.25/-0.25*145 6/6

Prior to treatment being performed, Dr Carr discussed the procedure and the associated outcomes with you. Having answered all of your questions, you went on to initial and sign the document of Informed Consent and by doing so you demonstrated that you read, understood and were accepting of all possible treatment outcomes.

As a result of regression, which is a consented for outcome of treatment, a percentage of your short-sighted prescription returned. During your most recent assessment with Optical Express on the 27th October 2014, the following prescription was recorded;

Right Eye 6/60 -2.25ds 6/5
Left Eye 6/60 -1.75ds 6/5

In the event that a patient’s prescription should regress consideration can be given to an enhancement procedure. To determine a patients suitability for an enhancement procedure a series of diagnostic scans and tests are carried out. One of the key scans which we look at is known as the Pentacam, which maps the cornea in addition to measuring the depth of the cornea at multiple points across the eye.

On formulating the treatment plan, we understand how much corneal tissue will need to be removed in order to overcome the residual prescription and in your case your corneal thickness would be reduced to a point which is deemed unsafe by our treatment parameters. It is for this reason that further Laser Eye Surgery was not recommended.

In response to your enquiry, in the event that a patient is not clinically suitable for an enhancement procedure, we are not obliged to offer complimentary product whether this be spectacles and or contact lenses. However, in this instance, I would be prepared to send you a three month supply of contact lenses as a gesture of goodwill. Please expect to receive the contact lenses within the next ten working days.

If I can be of any further assistance or if you wish to discuss any aspect of my response, please do not hesitate to contact me. Alternatively, should I not be available, please ask for my colleague, Mr David Mungall who will be pleased to assist.

Yours sincerely,
Stephen Hannan MCOptom
Clinical Services Director

T: +44 (0) 1236 795104 M: +44 (0) 7740 592389
E: This email address is being protected from spambots. You need JavaScript enabled to view it."

Thousands of patients suffer surgery failure. 22 Nov 2014 22:54 #95

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Hi and welcome to the site, albeit for the wrong reasons!

I experienced the same thing, I knew pretty much a few days after surgery that things were not right, almost exactly the same symptoms as you have, I had the follow up appts with OE and they gave me all the usual bull that it will settle down and I have better than 20/20 vision etc, its just crap they spout to keep you strung along I believe, things may well settle down though as 2 weeks is not a great amount of time, but I would say that if things have no change by 6-8 weeks then its permanent, I had the usual haziness etc but that all went away pretty quickly for me, within a month, but the overall glaring issue was there from day one and has never got better.

I would say keep an eye on things, give it another month or so and see if you get any improvement, if there is none then its probably permanent and you will need to consider your options for what you want to do next. In my own personal experience, and that of lots of other people in our position, OE will probably know if you have permanent damage and try and fob you off at every turn, they may string you along with false promises of hope (they told me some crazy lies) which in my view (and many others) is a delaying tactic used by them to try and ride out the 3 year legal litigation period, if at some point down the road you want to sue them then after this 3 year point it becomes awkward for you, hence that's why they do this.

What type of surgery did you have? do you know what were your eye measurements were before surgery? if you could let us know some info we can help, for instance my own eyes have large pupils, large enough that the laser hardware they used was not suitable for me, and the type of surgery chosen by the surgeon was not correct and furthermore I was not told of or had any of the huge risks discussed with me because I have large pupils, and because of this I am now permanently damaged.

For the meantime I suggest wait for a month or so, the main symptoms will probably go but if you are still left with the bad problems and they are not getting better then you are stuck with it, OE will keep feeding you crap though at each appointment, probably telling you that it can take 18 months or 2 years to get better, this is pure bullshit and designed to string you along closer to that 3 year litigation cut off where they will effectively wash their hands of you (all in my opinion of course!! :)) .They may even transfer you to their 'complex case team' at Harley St, again most of this in my experience is to string you along with appointments even more spaced out as they try to get past that 3 year marker.

There are many on this site who have been through it all, its a horrid road but if you do turn out to be another damaged customer of OE then take some comfort in the fact you are not alone (even though they will make out you are the one in a million with serious problems, all lies) as there are thousands in the same position and we are finding a voice together now with the campaign.

Worried 21 Nov 2014 17:18 #96

  • Jasmin
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I only just came across this site...perhaps too late :(

I had LASIK surgery done 2 weeks ago at London Harley street by Jonathan Carr. My vision is blurry and they tell me I now have 20/20 vision but when I'm out and about I can barely see across the other side of the road and all shop signs etc are blurry. I am constantly squinting. By mid afternoon my eyesight gets worse and by the end of the day it's terrible. In the dark evenings I can't even tell which number bus is coming until it's in front of my face.

They keep telling me it'll get better and settle down and I need to give it time, but I'm now starting to wonder whether this is true and whether it's just going to stay like is. It's only been 2 weeks and I can't stand not being able to see. I have a toddler and feel it's not safe for me to be out with him when I can't see what I'm doing!

Will it get better! Or has this jugs gone wrong for me. At my 1 week check (which was more like a 10 day check) I expressed these concerns and am going back in 2 weeks time. Can anyone give me advice on what I should press them on to see if anything can be done! Or is it too late. Feeling very deflated and worried :(
admin: Pls contact This email address is being protected from spambots. You need JavaScript enabled to view it. :kiss:

Thousands of patients suffer surgery failure. 16 Nov 2014 12:54 #97

  • Leigh
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Hello. I'm so happy I have come across this site as I wondered whether I was the only one. I wish I was as I cannot believe Optical Express have destroyed so many people's lives!!!!

I had Laser Eye Surgery in 2009 at Westfield. I was around -8 prescription and so excited to not need glasses/contacts anymore - I had saved up the £4000 for the treatment (which I originally thought would be under £1000) so it was a big expense for me.

I was only 21, however, the surgeon assured me that my eyes were stable and I was ready for surgery. They also guaranteed a lifetime of eyecare, until "natural degradation" in my older years. I remember double checking this with the surgeon, however it was only AFTER the surgery I realised there was a limit of 4 years. The surgery itself was fine, yet despite them saying I would be fit for work just 2 days after the procedure, I was not! Not for weeks! I could barely see and was in a lot of pain, partly because an infection had developed in one of my eyes. It soon healed, however scarring, dry eyes, and big black floaters started to dominate my vision. I had an episode when I lost vision in my left eye and had to go to hospital.

I kept returning to Optical Express for tests as my vision was blurry (this was during my years in Liverpool at University), but they continued to assure me I had 20/20 vision. This had to be impossible as I couldn't read bus numbers or text from medium distances, and it was very uncomfortable to read or use a computer.

Eventually, after about 6 appointments they admitted my eyes had in fact regressed to -1.5 and so I asked about top-up surgery. They told me I was just on the cusp of my guarantee, so would speak to 'management' and for me to wait for them to contact me. They never did, so after a couple of months I went back in. I was told I would have to pay for surgery. I said I couldn't afford it and I would just have to have glasses, and they gave me a free pair of glasses as an apology.

The glasses gave me headaches as they felt too strong, so I didn't wear them. The optician even advised me not to wear them as they would make my eyes worse, so I thought I could just live with it. Now, a year later, my new job in a school is getting impossible with my blurry vision as I can't even read the board. I went in today for a test and they said my eyes were now stable (warning sirens!!) and my best option would be top-up surgery. I said it depended on price, and whether I could get a reduction. The optician came back, and said it would be £3,900, even though my prescription is tiny in comparison to before! I laughed!!

I'm just going to go with glasses now, but I'm so annoyed that the surgery was such a waste of money that I'd worked so hard to save, and has left me with terrible floaters, blurry vision, halos and dry eyes. They say it only happens to 5% of people who have surgery. I think they lie!!

Relex Smile problems 16 Nov 2014 12:34 #98

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Where did you have surgery Neave?
I had this treatment and am very unhappy with the results. The surgeon I went to was full of himself and as good as guaranteed me perfect vision straight away afterwards. This was a couple of months ago and I'm still waiting for the wonderful result I was sold to kick in!!

Relex smile 15 Nov 2014 19:46 #99

  • Neave47
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Was hoping to find out how the outcome of others who have had the relatively new Relex SMILE procedure? Two weeks post op and still very blurry and hazy...

Lasek victim also 12 Nov 2014 23:34 #100

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Lasek victim also. I've been to hell and back Karl since having this surgery. I can tell you that if you go ahead with this surgery and end up with recurrent corneal erosions like me you wont know what's hit you. Horrific pain, temporary blindness on top and blurred vision for up to 6 weeks later until it heals, the list goes on. This is no joke. It's unforgivable for these companies to take our money and not warn you of the proper risk and life changing disasters that go with this surgery. There's been times I wanted to put a gun to my head and end it all. Don't go there, keep your precious eyes and love them right now, mine have never been the same.