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Optimax and Trustpilot 05 Mar 2016 17:23 #11

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So Optimax are saying that they have no record of 'Jane Armstrong' having laser eye surgery at Optimax?!
I have emailed Trustpilot proof of purchase and posted again so that other people can be warned of the possible disastrous consequences of having unnecessary eye surgery.

Trustpilot... 05 Mar 2016 10:54 #12

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After reading Jane's post on OERML I called Trustpilot earlier this afternoon.

Their first response was that I should submit any complaints online, but after explaining my interest - and a little name-dropping - I was taken seriously!

The person I spoke to (in Denmark) left me on hold for ages, presumably while her boss was googling my name... she came back and told me that they know who I am, and assured me that someone will 'definitely' call me to discuss further.

Meanwhile, Jane intends to re-post her review and see if Optimax again claim to have 'no record' of her!

Watch this space :kiss:

Optimax 03 Mar 2016 20:57 #13

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Thought I'd check my review for Optimax which I posted on Trustpilot 12 months ago, but guess what!
My review has been archived because - “The company has no record of this reviewer’!!

Optimax have lied and I will be contacting the ASA!

Absolutely PATHETIC Russell Ambrose!


Trustpilot... 03 Mar 2016 18:41 #14

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It’s been a while since Trustpilot were under the spotlight, but they’ve just invited themselves back on stage!

Last month I posted a factual negative review concerning the problems I'd experienced after purchasing a faulty phone from an eponymously named refurb phone company.

The company complained, and because they pay to advertise on Trustpilot I was asked to edit my review - again, and again, and again…

Whittled down to a bare twig the review had become worthless and was (still is) being assessed, so I decided to post again and omit all the (true) facts that Trustpilot wouldn’t allow, but within minutes the refurb phone company had complained about the second post too (also now being assessed!).

With no good reason to ask me to edit my second post Trustpilot instead asked me to provide proof of purchase. I did.

Yesterday Trustpilot asked me to edit my review - but which one? Assuming it was the first, I replied that I had, and they asked me for a screenshot. But strangely the link they sent doesn’t allow me access to either of my reviews!

Keeping a close eye on the refurb phone page I’ve noted more negative reviews posted, and very quickly removed!

And, as with Optical Express reviews on Trustpilot, as soon as there’s a negative there’s a flurry of positives.

A ‘Verified Order’ is meaningless btw, click on it to read that the company in question ’invited' the alleged purchaser to write the review! (Not sure how I earned that accolade)

I decided to post a review about Trustpilot ON Trustpilot, and while surprised that it was not deleted I had to laugh at their response.

Invited to 'discuss any of these point [sic] further’, being very keen to meet with the Trustpilot management to discuss ’these point’ in person, I did visit their contact centre, but I haven’t even had an acknowledgement!

As I write this Tony Crane left the last review for OE:


Let’s see how long before a positive one appears, possibly not until the morning when everyone’s back in the office!

If I had nothing else to do I think commercially supported review sites would definitely be something I’d fight against. It should be illegal to allow paying advertisers to censor honest reviews and post fake ones, this is blatant fraud.

In fact, the ASA agree, "The Advertising Standards Authority said: "The strict Advertising Code prohibits advertisers from falsely claiming or implying they are acting as a consumer … companies should also be aware that the practice of posting fake reviews is likely to be illegal (under consumer protection regulations), and could be subject to investigation by Trading Standards or the Office of Fair Trading."

You can all help!

If you had any problems after refractive eye surgery, or a fight to get your deposit refunded, please post a factual review on Trustpilot on the relevant company’s page. Take a screenshot and keep a record of any subsequent correspondence from Trustpilot.

Please post any updates here, or contact me with details to forward to the ASA!

Meanwhile, while I continue to fight off my friends’ persistent attempts to persuade me to get an ‘all-singing, all-dancing’ model, and to bin my much loved Nokia 6700 slide - held together by an elastic band after being dropped so many times (3 times in my garden pond!), if anyone knows where I can buy a replacement, please let me know!

Btw, I promise I haven’t forgotten about Part 3 of the LAG meeting story, just no time at the moment.

Will try to catch up at the weekend... :kiss:

Yelp allows true reviews!!! 08 Nov 2014 15:56 #15

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Optical Express Changed My Life - lol! 01 Aug 2014 20:02 #16

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Absolutely brilliant idea from some bright spark at Optical Express!

Presumably in an attempt to stem the expected blood loss after next month's Which? report (not good news for OE et al) they are fighting back with a new website to challenge OERML!

They've even used the acronym 'OECML'!

Imitation is the highest form of flattery, so I thank you boys

I suggest all of you (try to) share your story on the site, but take a screenshot before attempting to upload it in case they don't approve - which of course they won't.

No problem, OERML allows honest reviews - and my new site is coming soon: www.Opticalexpressreviews.co.uk

I wonder, should I complain to Nominet that OE's new domain name could be confused with mine?

Nah, I think not - OERML rocks :kiss:

You heard it here first! 08 Jul 2014 22:23 #17

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NHS Referrals 03 Jul 2014 21:18 #18

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Would be interesting to see whether the NHS deletes negative reviews!


Reviewcentre.com 06 Mar 2014 18:54 #19

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Pandora wrote: I doubt any company would pay to advertise on a site which published negative reviews against it, therefore in my opinion any review site which profits from advertising must be biased.

Information from Reviewcentre.com posted on OERML Facebook earlier today supports my comment above:

"As a consumer review website we encourage people to express their opinions (both positive and negative!) of the experiences that they have had, but we must also take into consideration the concerns of businesses affected by these reviews."

The only way a review site could possibly be honest would be if they received no financial incentive whatsoever from the companies advertising and/or reviewed on the site.

Reviewcentre on Treatmentsaver-LOL!!!! 05 Mar 2014 08:47 #20

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“How Can You Trust Self Written Reviews”

This honest & unbiased 5 star review followed on


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