Welcome, Guest
Username: Password: Remember me

TOPIC: CORRUPT REVIEW SITES

OE Heavy Handed Practises on the Internet. 05 Jun 2013 14:26 #41

  • Danny
  • Danny's Avatar
  • Offline
  • Posts: 43
  • Karma: 1
  • Thank you received: 5
Looks like my review is back properly now.

For anyone having issues with TP just keep at them and give them proof that you are a customer of OE and they really have no choice to but to put back any reviews that they have taken down due to OE's heavy handed tactics.

OE Heavy Handed Practises on the Internet. 05 Jun 2013 10:26 #42

  • Danny
  • Danny's Avatar
  • Offline
  • Posts: 43
  • Karma: 1
  • Thank you received: 5
Victory!!!

I've spent the last few weeks back and forth with Trustpilot and after providing hard evidence that I am actually a customer of OE they have stated that my review is back online now, but when viewing the site as an anonymous user as most folk would be my review is not online, yet I can see it when I log into Trustpilot.

How hard is it to just put a genuine review on a site without OE throwing their weight around, it really does say alot about the company and the scum that run it.

OE Heavy Handed Practises on the Internet. 24 May 2013 10:49 #43

  • Mrshengy
  • Mrshengy's Avatar
  • Offline
  • Posts: 13
  • Thank you received: 0
This is me :)

Interested wrote: Latest Trustpilot negative review - see how long this lasts!

Stacey
Mk, GB
1 Review

33 hours ago
AVOID

After having eye laser surgery in September I have severe dry eyes, halo, starburst, watering eyes, stinging headaches etc been on 8 different eye drops & was told last month my eyes have regressed to my prescription pre surgery, I'm very disappointed and have lost confidence driving at night due to starburst and halo & therefore will not drive in the dark, I have been waiting for 3 months for a phone call for eye plugs, went in MK optical express 3 weeks ago they were rushed off there feet and was told the would ring me back that day to arrange a appointment & to this day have not rang. I am back to wearing glasses after 2weeks of ordering them I rang to see if glasses were in stock & was told yes, I asked why no one contacted me and they said it said on computer I was contact, my home phone & mobile had not been contacted to which they replied a letter was sent by post, which been 2 weeks and not been recieved, just seem to be fobbed off and lied to.... AVOID!!!

OE Heavy Handed Practises on the Internet. 22 May 2013 22:51 #44

  • Interested
  • Interested's Avatar
Latest Trustpilot negative review - see how long this lasts!

Stacey
Mk, GB
1 Review

33 hours ago
AVOID

After having eye laser surgery in September I have severe dry eyes, halo, starburst, watering eyes, stinging headaches etc been on 8 different eye drops & was told last month my eyes have regressed to my prescription pre surgery, I'm very disappointed and have lost confidence driving at night due to starburst and halo & therefore will not drive in the dark, I have been waiting for 3 months for a phone call for eye plugs, went in MK optical express 3 weeks ago they were rushed off there feet and was told the would ring me back that day to arrange a appointment & to this day have not rang. I am back to wearing glasses after 2weeks of ordering them I rang to see if glasses were in stock & was told yes, I asked why no one contacted me and they said it said on computer I was contact, my home phone & mobile had not been contacted to which they replied a letter was sent by post, which been 2 weeks and not been recieved, just seem to be fobbed off and lied to.... AVOID!!!

OE Heavy Handed Practises on the Internet. 22 May 2013 15:28 #45

  • Danny
  • Danny's Avatar Topic Author
And what a surprise, my review was taken down.

OE really are the most pathetic, disgusting company out there, i've emailed Trustpilot and told them that my review was honest, I am a customer of OE and did provide my patient ID for reference, so there is no reason whatsoever to take down my review.

As usual I can only assume its OE being heavy handed as per the norm and either leaning on them or paying them to take down bad reviews.

As frustrated as I am though, I can see light at the end of the tunnel and justice will be forthcoming, once my litigation is wrapped up (this year hopefully) then we shall see who is the one smiling, it certainly won't be Mr Moulsdale I know that!

I just hope it's all done and dusted before they go down the drain altogether, they won't be around much longer, personally I can't wait for the next company accounts figures and have a jolly good laugh at how badly they are performing.

CHEESED OFF but NOT SURPRISED 20 May 2013 19:31 #46

  • Anonymous
  • Anonymous's Avatar
Trustpilot Review in moderation for 6 DAYS and counting.

Wrote this to trustpilot so watch his space :

"Despite having written to you several times in the last few days, I have received absolutely no response.
Your site offers the opportunity for goods or service consumers to voice an opinion on the quality of provision.
You portray your image as an independent and unbiased organisation which provides a legitimate forum for the exchange of opinions.

I posted a review of Optical Express which you posted initially. This review contains a frank and honest account of my experience and opinion thereof. However you removed the said review following a complaint by Optical Express. I can understand that you do have to act on any complaint. However the review in question has been in the moderation process for more than 6 DAYS. When I phoned your company I was assured that the moderation process would take up to 2 days!!

I would now like to know why you have -a)taken over 6 days to date to check this review and b) not responded in any way to my numerous messages. I have given you my patient ID so it should not be a problem at all to verify me as a confirmed purchaser. The courtesy of a response is the least that can be expected from a company purporting to be of any credence.

Of as much concern is my observation that each time there is a less than positive review, a 'rash' of 5 * superlatives appear in very quick succession. It is widely suspected that Optical Express write their own reviews in an attempt to bolster their damaged image. They did this with 'Review Centre' , using said site for marketing and image bolstering purposes,but because of action on the part of an escalating campaign group, they have been using this vehicle much less of late and are now targeting Trustpilot. I should point out that ( although we still have issues with them) Review Centre independently verify a purchase without involving the company under review. This is in contratst to Trustpilot procedures whereby the company being reviewed is responsible for verifying a purchaser (I notice that all positive reviews are posted at the outset with confirmed purchaser status). This gives Carte Blanche to Optical Express to post their own reviews if they wish to do so...and there is absolutely no independent check to prevent them from so doing. The integrity and usefulness of these reviews is therefore very much in doubt.

I'm not sure why you continue to allow this process which makes such reviews untrustworthy but there are suggestions out there that there are some financial incentives to bow to the will of companies such as Optical Express.

When you finally come to the conclusion that my review of Optical Express is NOT contrary to Trustpilot rules I would you request that you REDATE my review so that the exposure that it would have had is not compromised by your inaction. After all since I posted this there have been NUMEROUS GLOWING REVIEWS which I have no doubt are largely dubious.

I look forward to an immediate reinstatement of my review"

££££££££ 18 May 2013 22:50 #47

  • admin
  • admin's Avatar
  • Offline
  • Posts: 946
  • Karma: 6
  • Thank you received: 152
If you've suffered problems @ Optical Express please post your experience on Trustpilot.
www.trustpilot.com/review/www.opticalexpress.co.uk

Trustpilot have been informed of the scrutiny they're under and biased deletions will be publicly noted.

Odd that the majority of comments are marked "Review by confirmed purchaser" yet negative posts from Daniel Morrison & Christopher Baylis are not!

NB: Trustpilot profits from advertising contracts, one client being Optical Express.

As for the recent post from "Colum", Optical Express's PR dept couldn't have written a better review :whistle:

Call Trustpilot:
0800 011 2822 (UK)

:kiss:

OE heavy handed practises on the internet. 18 May 2013 16:51 #48

  • Danny
  • Danny's Avatar Topic Author
I've posted a review on that site, lets see how long it takes OE to have it taken down.

THE REVIEW OE DOESN'T LIKE on Trustpilot 15 May 2013 12:34 #49

  • 's Avatar
Can anyone see why OE should complain about this :
"I rue the day I ever walked into the Chester branch of Optical Express.
I naively thought that the staff would undoubtedly be acting with integrity and with my best interest at heart and I had absolutely no reason not to trust them at this point..WRONG!!
I fell for the 'hard sell' the guarantees and promises and the time limited finance offer...big mistake
I had a pre-existing eye condition which I was told would not be a problem....but I know now that this was totally untrue...but hindsight is a wonderful thing!
Over 4 years post surgery I suffer constant discomfort and visual problems my life has been turned upside down and Opticl Express could not care any less.
Aftercare was abysmal, bordering on non existent. Was diagnosed, by a senior OE surgeon, as having a painful and frightening eye condition requiring treatment. I was prescribed medication but made to wait 12 months for it despite several reminders.
On a separate occasion the person who's replies on this forum show an apparent desire to assist, made me wait sevferal months for medication, again despite reminders.
This suggests that the concerned OE response appearing on this site is for show only, because from my experiences and that of many many others, once OE have your money, perform your surgery then they will wash their hands of you if you have persistent problems. Lifetime aftercare...a load of bull!!!

A word of warning....although OE are duty bound to give patients all the necessary and essential information to enable the patient to make an informed decision about their surgery...don't rely on this and do your own research. In my experience, I am paying the price for booking surgery when I did not receive that essential information and I truly believe that this essential information was intentionally withheld.
I have only just found out that I was given a highly toxic and unlicensed drug called Mitomycin C. This was instilled into my eyes without my knowledge or consent. I am living with the uncertainty of the long term consequences of this. I should have been given the choice but was not.

There are many many many more patients who have suffered long term problems following eye surgery with Optical Express and if you Google Optical Express reviews you will come across a forum where you can find out a lot more(essential input into your decision making process) beyond what you find on the OE website.

Many more people are coming forward, DAILY with problems and the issues surrounding laser eye surgery with companies like optical express is about to gain massive publicity very soon.....please pay attention to what is being reported."

On Trustpilot 'confirmed' purchase status is verified by Optical Express itself. Clearly this compromises the integrity of the 5* positive reviews.

These reviews cannot be independently verified and it is quite likely that Optical Express have posted themselves. There must be some sanction for misleading the public in this way?

OPTICAL EXPRESS ON 'REVIEW CENTRE' 31 Jan 2013 16:05 #50

  • Nick
  • Nick's Avatar
I would have thought OE would be more concerned with this site than that review site.

There are many internet sites were you can post the truth concerning Optical Express, >> www.moneysupermarket.com/community/forums/ << is another one.

There are a few eye laser forums, like this one for example >> benfrain.com/lasek-eye-laser-treatment-r...y-and/#comment-16562 <<

There are many consumer sites, chat forums (start a topic), email >> www.which.co.uk/campaigns/ <<

You are always going to encounter negativity resistant sites, so just like how OE operates, make it a numbers game, post the truth elsewhere, accept you are not going to win all the battles, WCM being one example.

On another note, was in Optical Express on Tuesday, got chatting to a potential customer, finally somebody who was aware of this site. So introduced myself and put him straight, while I advised him not to undergo Laser treatment, but if he was to proceed, then I suggested Centre for Sight would be a superior option (costs being met by insurance company).

Would have been great if I had any "my beautiful eyes" business cards with this sites URL, then I could have simply passed them to the other patients. Most of the people you chat to in waiting areas have no idea what can go wrong, they don't even research on the web, rather believe everything that they get spun.

Somehow I don't think I will be returning to OE any time soon, as the Optrom did his best to spin me yet even more bullshit relating to contact lenses. However for those visiting the "waiting room" in Harley Street, there are usually a few potential customers waiting to be educated.

I can assure you, having sat with Sasha in Harley Street , there is nothing more satisfying than enlightening somebody inside OE's waiting area :P