TOPIC: The Truth

Hmmm Faqir Qazi tried to assure me that "he", meaning Optical Express, could fix up my damaged right eye through eye laser surgery. This is despite having undergone three delicate retinal repairs, macular peel over the last 20 yrs

Or was it just a case of, "well we have him in here, let's try and get more money out of him".

GET REAL KENNETH

My 'Counsellor' DID NOT sell me a treatment based on anything the Optom proposed

My 'Counsellor' decided on the procedure suitable for me and offered a discount if I signed up there and then.

My 'Counsellor' told me that the procedure was the safest surgery possible and that nothing could go wrong.

My 'Counsellor' told me colours would be unbelievably vibrant and if I chose Wavefront I would have crisp clear vision at night for driving, she told me she was speaking from her own personal experience of laser surgery!

My 'Counsellor' told me that me pre existing dry eyes and contact lens intolerance would not be a problem whatsoever.

All this was BEFORE I even saw an OPTOM who of course she was sure would agreed.

I can post more on this but it's not the time or place.

As for 'Russian Roulette' Kenneth, I have to agree with you that nobody sits in a room deciding whose eyes to ruin, which is exactly why I used the RUSSIAN ROULETTE analogy!

In Russian Roulette nobody decides who gets the bullet - duh, it's the unlucky one who does! And ANYONE walking into an OE consultation could be one of the unlucky ones, as I was and so were many others posting here.

How many times do I have to say this.
The Optometrists and surgeons make the money-they choose the suitable and unsuitables. Counsellors sell the treatment on the back of who the Optometrists put forward.-Some are sales people, not optically trained.
The surgery staff just do it the (profanity deleted) treatment. They have NO SAY in who is treated, unless they have attained certain levels of knowledge and have confidence and ability to stop them.
STOP PUTTING EVERYONE IN THE SAME BRACKET.
Blame the others who decide.
It is NOT Russian roulette. Nobody sits in a room and decides 'lets ruin Mrs A's eyes today'. Complications in surgery unfortunately happen.
If you truly think that people deliberatly decide to ruin eyes then that is ridiculous.

www.retailgazette.co.uk/articles/42242-c...ical-express-article

According to this the El Dorado continues.
Wow! £6000 bonus has the power.

"Optician and glasses retailer Optical Express is withholding bonuses to staff as its uncertain financial situation continues"
www.retailgazette.co.uk/articles/34410-o...d&utm_medium=twitter

Time for OE staff to wake up and realise they won't have jobs soon so why not speak out & help people as they leave the sinking ship!!

Ex employee: I agree with Caro, but wonder if you have yourself spoken up to anyone who is in a position to use the information to benefit the patients?

Well said Ex employee! I respect those who come forward and speak out, and I am one of the victims.

Sometimes overwhelming circumstances stop people from seeing what is really going on around them, for a while, but at some point if they believe something is wrong then they must speak up and help make things change.

Don't lets stop at OE staff though......... If you work for ANY company that treats eyes and their owners like cheap commodities, be it Optimax, OE or Ultralase, if you have issues praying on your conscience and would like to sleep at night, then do the right thing and help put an end to the suffering ALL these high street clinics are causing their patients.

Optical Express staff and ex staff should speak up. They have the power.

If everyone who pretends they care were as honest and fearless as Sasha Rodoy & put their money where their mouth is then maybe thousands more poeple would still have good eyesight

Ken, if you are still reading this, Mr X is right to suggest that you help Sasha Rodoy, as I do believe that what goes on in this industry is upsetting you. Sasha is a lovely, and clever lady, who I know would protect your identity. If you were to help her, I have no doubt that you would feel much better about the whole situation, and you would surely earn some respect for your integrity.
Yesterday, I broke down and cried, because the pain I felt post surgery, 7 years ago, is still just as raw today........only worse, because now I have lost all hope of things improving, and my eyesight which is terrible, is now getting even worse. I am not alone. I watch on as people continue to have the treatment, unaware that they could be the next victim. You are in a position to help put an end to this.