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BBC Radio London Breakfast Show... 13 Oct 2015 14:04 #81

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Bad Eye Day kicks off tomorrow @ approx 7.45am when I'm being interviewed on BBC Radio London Breakfast Show.

Listen on iPlayer @1.53...
www.bbc.co.uk/radio/player/p033h9y3?t=13179.78 :kiss:

Watchdog complaints! 09 Oct 2015 10:39 #82

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URGENT!

I called Watchdog earlier and explained how disappointed and angry so many people are with last night's investigation.

I pointed out a number of important issues not mentioned, including those noted in my previous post, adding that it was irresponsible for presenter Chris Hollins to claim that laser eye surgery is "usually very safe", while ignoring the estimated tens of thousands of patients left with problems!

I have been assured that they will consider all email complaints received and the series producer will discuss this with me next week.

It's therefore vital that Ultralase/Optimax patients email their stories - but everyone else too please!

If you are an OE patient who has been affected by the administration scam, mention this!

To refresh your memory: www.bbc.co.uk/iplayer/episode/b06h7jlg/w...-series-36-episode-1

If there is enough weight I am sure we can get further cover on this, if only an apology from Watchdog next week!

So PLEASE PLEASE, send your complaints to Watchdog asap This email address is being protected from spambots. You need JavaScript enabled to view it.

Subject: 'ULTRALASE/OPTIMAX' :kiss:

Weakdog!! 08 Oct 2015 22:57 #83

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Watch on iPlayer @38.26 mins:
www.bbc.co.uk/iplayer/episode/b06h7jlg/w...-series-36-episode-1

Watchdog undercover researchers were all told by Ultralase call centre staff that the Lifetime guarantee was no longer valid.

Yet in their right of reply, Ultralase told Watchdog that they continue to honour guarantees to past patients, and will do so in future, provided they have stuck to their T&Cs.

Ultralase told Watchdog that they accepted that the call centre gave the BBC researchers the wrong advice about the Lifetime aftercare guarantee and in light of the BBC investigation they will review call centre staff training and monitoring!

Of course you will Russell :kiss:

Major flaw in Watchdog's summary, they didn't ask what the T&Cs were that patients needed to have stuck to!

I will be calling Watchdog team tomorrow to point this out, and to mention the number of Ultralase/Optimax damaged patients who have been refused aftercare - me included, and I have a legal agreement!

I advise any Ultralase/Optimax patient who has been refused aftercare, or asked to pay for it - even if only eye drops, to contact Watchdog with details asap: This email address is being protected from spambots. You need JavaScript enabled to view it.

As someone emailed earlier, it was a Weakdog investigation, with very poor research!

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Watchdog, BBC One @ 8pm... 08 Oct 2015 17:44 #84

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A break for David Moulsdale this evening with rival Russell Ambrose (Optimax and Ultralase owner) under the spotlight!
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Six OE directors step down... 08 Oct 2015 08:17 #85

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The Herald, Scotland 07 Oct 2015 17:23 #86

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Optical Express claim that, "this single court action post-dates" David Teenan's appointment to the Royal College of Ophthalmologists Refractive Surgery Standards Working Group.
www.rcophth.ac.uk/wp-content/uploads/201...urgery-standards.pdf

I beg to differ :kiss:

Not only do I have a list of the names of other claimants, but Jacqui's court claim against David Teenan (and OE) definitely pre-dates his appointment to the RCOphth Working Group - see www.opticalexpressruinedmylife.co.uk/ind...-ruined-my-life.html

Clearer text:
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Dr David Teenan 05 Oct 2015 16:58 #87

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"Optical Express called the claims baseless"



Of course Dr David Teenan and OE will be suing The Sun if untrue :kiss:
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BBC Inside Out exposé 09 Sep 2015 19:00 #88

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OE say they have suspended John Margetts while they carry out an investigation, though I have no doubt that he was simply following the guidelines in their Patient Advisory Flow (PAF), basically a sales manual.

While Mr Margetts certainly embellished the details, the PAF does advise that the counsellor (sales person) should tell prospective patients that the technology is the same used by the Military and NASA astronauts!



I gave a copy of the PAF to Stephanie Holloway’s legal team last year, which convinced the Court that her account of the sales process she underwent was true.
www.telegraph.co.uk/news/uknews/law-and-...amaged-eyesight.html

I have no sympathy for John Margetts, but following my complaint to the GOC on Monday I will point this out to their investigation panel.

A word of warning to all at OE: be careful what you tell patients as you never know who’s listening - or recording.
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BBC Points West 8 September 08 Sep 2015 17:00 #89

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Follow up to BBC Inside Out West exposé yesterday :kiss:

The following user(s) said Thank You: Jimmy B

The Herald, Scotland 08 Sep 2015 09:34 #90

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I posted details about this on 31 May: www.opticalexpressruinedmylife.co.uk/ind...to-all.html?start=60

Last week a very angry creditor sent me a copy of the creditors report, and I forwarded it to David Leask at The Herald.

"The Scots businessman behind Optical Express is at the centre of a growing row over the collapse of a private clinic that treats English Premiership footballers including Wayne Rooney.

Optician turned entrepreneur David Moulsdale was a director of the prestigious Bridgewater Hospital in Manchester, whose patients included the Manchester United and England striker, Manchester City's Sergio Aguero and Crystal Palace winger Wilfred Zaha.

The hospital went bust in May this year with debts of nearly £4 million.

However, Mr Moulsdale was a director, but not a shareholder, of a new company that bought the hospital's assets for just £150,000 after its liquidation.

Manchester Labour MP Lucy Powell said: "I understand why people owed money would be cynical about the fact that Mr Moulsdale is a director of the new venture.

"I think that Mr Moulsdale has some important questions to answer as to why this should not be considered a phoenix operation.

"People who were owed money deserve a full explanation."

Documents filed at Companies House show that Mr Moulsdale was a director of its corporate entity, Bridgewater Hospital (Manchester) Limited, a subsidiary of DCM Optical Holdings, the trading name of Optical Express.

He is also a director of the new operator of the hospital, Bridgewater Clinic Limited, which trades as Bridgewater Wellness Clinic.

The sole shareholder of this business is Granada Investments Limited, registered in the offshore tax haven of the Cayman Islands.

This company's correspondence address is the same as both Bridgewater Hospital (Manchester) Limited and Bridgewater Clinic Limited.

A spokeswoman for Optical Express, which is a creditor of the liquidated Bridgewater Hospital Manchester Limited, stressed that assets of the new firm did not include the hospital's building, which is leased.

She said: "Bridgewater Clinic Limited acquired some of the assets of Bridgewater Hospital (Manchester) Limited from the liquidator and also made offers of new employment to some of the employees who they considered would be helpful to establish and build the new business in Manchester.

"David Moulsdale is a director of the new company, but he is not a shareholder."

Liquidators Scott Moncrieff admitted their sale of the hospital's assets was quick. In their creditors' report, they said: "Whilst it is recognised that the assets were not placed on the open market we believe the sale was carried out with a view to achieving the best possible realisation of the assets and represents the best outcome for creditors with minimum disruption to patient care."

They added: "If a sale had not been concluded, we believe the alternative of realising the assets would not have been as beneficial to creditors."

The new company, in a statement issued through Optical Express, earlier said many of the old staff had been offered new jobs. It also suggested that the business would continue to offer eye surgery, a speciality of the Optical Express group.

Optical Express this week featured in a BBC undercover investigation showing that one of its eye experts wrongly claimed RAF pilots had to undergo such surgery.

An optometrist filmed by the BBC also insisted that such procedures were "100% safe".

The company last night distanced itself from such remarks, saying its staff were always told to spell out the potential dangers of laser operations on the eyes.
"
www.heraldscotland.com/news/13651466.Opt...reated_Wayne_Rooney/

NB: I will publish Scott Moncrieff's creditors report in due course :kiss: