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TOPIC: GENERAL OPTICAL COUNCIL (GOC)

General Optical Council (Read up) 05 Apr 2013 13:56 #11

  • Tommy_Jones
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Has anyone complained to the GOC (General Optical Council)?

Check out this link:

www.optical.org/en/Investigating_complai..._complaint/index.cfm

Go to this link, which provides information about the 'optom's' who are registered and how to lodge a complaint due to poor practice.
How to make a complaint

Complaints about registrants

If you want to make a complaint about a registrant’s fitness to practise, more information is available in our booklet, 'How to complain about an optician'.

How to complain about an optician
This booklet is available to download:

How to complain about an optician

To receive a paper copy of this booklet, contact our Fitness to practise team .

To make a complaint about a registrant, the first step is to fill in the 'investigation form', and the 'obtaining copies of optical records' form.

Investigation form and obtaining copies of optical records form

When completing the investigation form you need to provide details to enable us to gather evidence about your complaint. The details we need include information about any relevant documents and the identity of any witnesses.

You can complete the form electronically. However, you must still physically sign it and send it in by post. If you would rather complete the form by hand, please choose the pdf version.

GOC investigation form (version to complete electronically)
GOC investigation form (version to complete by hand)

Copies of records form


For more information about fitness to practise complaints, please see our booklet “How to complain about an optician":
How to complain about an optician


Contacting our Fitness to Practise team

If you want more information about our complaints or fitness to practise procedures, please contact our Fitness to Practise team:

This email address is being protected from spambots. You need JavaScript enabled to view it.
020 7580 3898 (option 2)


Complaints about illegal practice

If you want to make a complaint about illegal optical practice, more information is available in our Protocol on the Investigation and Prosecution of Criminal Offences:
Protocol for the investigation and prosecution of criminal offences

How to complain about illegal practice

The first step is to fill in the illegal practice complaint form.
GOC illegal practice complaint form

Illegal practice complaint form

When completing the complaint form, you need to provide details to enable us to gather evidence about your complaint. The details we need include information about any relevant documents and the identity of witnesses.

You can complete the form electronically or by hand. It is not necessary to physically sign the form or send it in by post.

Contacting our Legal Compliance team

If you want more information about our illegal practice procedures, please contact our Legal Compliance team:
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Target related pay for OE optoms... 26 Jan 2013 18:47 #12

  • Pandora
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Re "Although there are suggestions that Optoms are pressurised into meeting targets..."

Fact!!!!

13 January, copied direct from OE's careers page & posted here under "Targets & Incentives" topic!

Job Description:

Optometrist/South West

"Our client believes in a performance-related salary structure within which optometrists can significantly enhance their income by achieving high standards of clinical excellence.

The most reliable guide to optometrist performance is the percentage of patients seen by an optometrist who proceed to be treated.

In addition to basic salary, we also pay bonus payments for treated patients

The bonus rates are also subject to the optometrist's grading, and the potential earnings from this scheme could be an additional £3-£4k per annum

"You will have a strong commercial acumen, be able to work to targets"

Since 13 January OE have significantly edited their text for similar ads ;)
ukjobs-opticalexpress.icims.com/jobs/3214/job

GOC: Codes of Conduct & Complaints 26 Jan 2013 17:30 #13

  • Sasha Rodoy
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Interesting indeed!

Patients (including customers) must be able to trust optometrists, dispensing
opticians, and those undertaking training as optometrists and dispensing opticians,
with their well-being.

The Code for Individual Registrants:
As a registered optometrist, dispensing optician, or person undertaking training as an
optometrist or dispensing optician, you must:
1. Make the care of the patient your first and continuing concern;
2. Treat every patient politely and considerately;
3. Respect patients' dignity and privacy;
4. Listen to patients and respect their views;
5. Give patients information in a way they can understand and make them aware
of the options available;
on the issue of patient consent, be aware of and comply
with the guidance published by the professional bodies;
6. Maintain adequate patients' records;
7. Respect the rights of patients to be fully involved in decisions about their care;
8. Keep professional knowledge and skills up to date;
9. Recognise, and act within, the limits of your professional competence;
10. Be honest and trustworthy;
11. Ensure that financial and commercial practices do not compromise patient safety;
12. Respect and protect confidential information;
13. Make sure that personal beliefs do not prejudice patient care;
14. Act quickly to protect patients from risk where there is good reason to believe that
you, or a colleague, may not be fit to practise, fit to undertake training, or in the
case of a business registrant fit to carry on business as an optometrist,
dispensing optician or both1;

15. Never abuse your professional position;
16. Work with colleagues in the ways that best serve patients' interests;
17. Register with and maintain registration with the GOC;
18. Be covered by adequate and appropriate insurance for practice in the United
Kingdom throughout the period of your registration2;
19. Ensure your conduct, whether or not connected to your professional practice,
does not damage public confidence in you or your profession.

Code for Business Registrants here:
www.optical.org/en/Standards/Standards_in_conduct.cfm
NB: Re Complaints, "How to complain about an optician" includes optometrists.

GOC Code of conduct 26 Jan 2013 16:09 #14

  • Anonymous
  • Anonymous's Avatar Topic Author
Why not google General Optical Council, click on code of conduct and how to make a complaint. Makes Interesting reading

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