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Optical Express Ruined My Life - Discuss...

TOPIC: Refractive Lens Exchange (RLE)

Refractive Lens Exchange (RLE) 12 Mar 2014 15:05 #271

  • Kay
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;) I sent an email to David Moulsdale this morning and received this reply from Stephen Hannan - is he stupid or blind?

From: Stephen Hannan < This email address is being protected from spambots. You need JavaScript enabled to view it. >
Date: 12 March 2014 10:57:08 GMT
Subject: Optical Express

Dear Ms Doughty,

Thank you for contacting our Chief Executive Officer in your email of today's date. In my capacity as the Clinical Services Director, I have been passed your email and will now offer a response.

Whilst I acknowledge that you have regrettably lost faith in Optical Express I would welcome the opportunity to understand the reasons why. This will enable me to address any issues that you might have so that we can move forward with any on-going clinical care which you may require.

This said, if there is a particular time that you would be available to engage in telephone conversation please confirm by return and I or my colleague Mr Mungall will be pleased to call you.

With the information available to us at this point in time we would respectfully decline your request to be referred to an external Ophthalmologist at the cost of Optical Express. We would also decline your request to be refunded the fee which you paid to Optical Express to undergo treatment.

Yours sincerely,

Stephen Hannan MCOptom
Clinical Services Director

T: +44 (0) 1236 795104 M: +44 (0) 7740 592389
E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Laser & RA (Rheumatoid Arthritis) 06 Feb 2014 12:24 #272

  • Kay
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Update on my 1 month post op Lasik Enhancement check up at OE on top of RLE last October.

Optom confidently assured me "Eyes healing well no problem... bla bla bla!". Besides being dry, when I asked why can't I read properly she checked prescription again and advised I buy a pair of +1 glasses and said if things not settled by my 3 month check up they could do yet ANOTHER enhancement :ohmy:
Because I now understand that I shouldn't have been given laser treatment with RA I said I wanted a second opinion. She brushed it aside and said not to worry, they'd do all the right tests before going ahead, and no point in seeing anyone at the moment because it's too early.

I said I was confused that I was told before RLE that I wasn't suitable for laser but now they're happy to give it to me. She said it's a "different kind of laser" :S

Refractive Lens Exchange + lasek top up 06 Feb 2014 12:04 #273

  • Kay
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I know the feeling well x

Explant surgery 05 Feb 2014 13:09 #274

If anyone has undergone RLE Explant at Optical Express I would be most interested in hearing the outcome of your operation.

I am due to have this procedure done by Optical Express, but as their previous operations on my eyes have failed I am extremely cautious about committing to this, so any info regarding OE's success rate of Explant surgery would be very helpful.

I have spoken to an independent surgeon (not OE) who has apparently performed hundreds of RLE ops and has only had to do an Explant ONCE.

(This indicates a highly satisfactory success rate and should be very encouraging to anyone needing surgery.)

It would therefore follow that the more Explants an Optical Express surgeon does suggests a higher percentage of failures in the original surgery.

I only wish that I had been as cautious as I am now BEFORE visiting OE!

Refractive Lens Exchange (RLE) 25 Jan 2014 19:39 #275

I was chatting to someone today who had RLE in Ireland and they asked me how much I paid for my procedure. I paid €3500. They had the same lenses and paid just under €2900, plus €5000 med ins, total €7900. This was just 3 months before I had my surgery!
Me thinks something stinks here :oops:

admin: Recent information alleges that OE optoms receive 1.5% commission of the price paid by the patient with 0.5% going to the sales 'counsellor', explaining why these two work in tandem pushing to get the highest amount of money as possible from the patient.

I will be providing more details on this soon.

Refractive Lens Exchange + lasek top up 23 Jan 2014 21:49 #276

  • Tony t
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Had RLE in January last year and lasek top up in my dominant left eye which gave me nothing but more stress. Suffering blurred vision + dry eye and very limited as to what I can do.
Fed up with being fobbed off with being told that my brain needs to adjust. Another delaying tactic by Optical Express

Refractive Lens Exchange (RLE) 21 Jan 2014 19:58 #277

Today I picked up the creams and drops needed to manage my dry eyes after RLE surgery €108 pr month. It would be cheaper to get glasses :woohoo:

Laser & RA (Rheumatoid Arthritis) 20 Jan 2014 17:46 #278

  • Kay
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Thanks for this pandora. :) Very interesting. I wish I'd done more research before having surgery. B)

Laser & RA (Rheumatoid Arthritis) 18 Jan 2014 13:17 #279

Kay wrote:
I suffer with Rheumatoid Arthritis (RA) and Dry Eyes.
Post op problems discussed here:

Refractive Lens Exchange (RLE) 16 Jan 2014 18:56 #280

  • Anonymous
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Today I went to see an optometrist to check the damage to my eyes and if they are likely to get worse.

I have been told that I must use drops every half an hour, gel at night, don't use heater blower in car, don't have car window open, keep water on - or near - radiators, computer, or anything that gives off heat, and drink an extra litre of water a day!

But what really p*ssed me off was that she told me how lucky I am that it wasn't any worse and to make the best of a bad situation! Yes, she really said that!!

Off to start legal proceedings next week... at least she did say that floaters are a common side affect of lens replacement, in fact she told me it was to be expected with that sort of surgery as the human lens is larger than the implants, which means the jelly in them shrinks, thus floaters.

Before my op I only wore glasses for reading. :dry:

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