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Optical Express Ruined My Life - Discuss...

TOPIC: GENERAL CHAT - Open to all

Happy New Year! 01 Jan 2018 16:04 #1

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And I have VERY good reason to believe that the refractive eye surgery industry scandal WILL - at long last - be exposed in 2018!

Watch this space :kiss:

Optical Express Ruined My Life Forum 22 Dec 2017 08:48 #2

Historic bullsh*t from the corrupt industry offering excuses for the problems suffered by tens of thousands worldwide after refractive surgery!

Heaven £$ forbid that they will ever admit that this surgery is simply NOT SAFE :kiss:

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The many 1000s people who’ve contacted me since 2012 with dry eyes post op would not agree - not forgetting that my own serious dry eye problems were NOT present pre lasek surgery, contrary to the info altered on my clinic notes post complaint!

The spurious claim that dry eye will clear up in the majority of patients after 12 months is not supported by ophthalmologist Jonathan Carr, who now sits in Dr Jan Venter’s vacated hot seat in the Optical Express Complex cases clinic. (Dimitris Kazakos also did a stint there, presumably removed from the seat due to his general unpleasantness towards damaged patients.)

One patient wrote to me,
Jonathan Carr told me dry eyes are now a chronic condition with no cure at 6+ months post op. He said there’s nothing to be done except for using lubricating drops so my eyes don't dry out...
He has recommended against enhancement surgery to correct my vision although I am nowhere near close to 20:20 vision [admitted by OE in writing] plus I have ghosting in my left eye which can not be corrected with a pair of spectacles...
I am very distressed as it’s been 1 year now and my condition has not improved
.’

And another,
My doctor said if I've got dry eye then usually that isn't curable - I will have to use drops for the rest of my life. But OE led me to believe that it would eventually go back to normal if I kept using the drops.’

CHPI Report... 07 Dec 2017 13:43 #3

Excerpts from CHPI report I read yesterday :kiss:

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chpi.org.uk/papers/reports/no-safety-wit...ian-paterson-scandal

'Based on an extensive review of CQC inspection reports of 177 private hospitals in England, this report provides evidence which identifies the characteristics of the private hospital business model which make it susceptible to exploitation by ill-meaning or incompetent surgeons.
[And psychopathic businessmen!]

The refusal by private hospital companies to accept full responsibility for what happens in their facilities means that patients will always be at risk. Or, put another way, there can be no guarantee of patient safety in private hospitals without full liability.

Further, the regulatory regime which covers private hospitals does nothing to address this central weakness and has in most cases ignored or overlooked the extent to which patients have been put at risk.

The report makes five recommendations to reform the private hospital model in order to make them truly safe for patients and to avoid a repetition of the Ian Paterson case.'


Page 19
'40. The extent to which the private sector relies on the NHS to treat patients with post-operative complications is neither safe nor cost efficient for the taxpayer. A more effective way of protecting patients and removing a significant government subsidy to the private hospital industry is to require private hospitals to put in place the necessary critical care facilities to look after patients when things go wrong.

The refractive industry urgently needs regulating, and the CHPI report underlines some of the reasons why I continue to beg you to PLEASE PLEASE contact your MP!

Tell them what's going on, the damage to your eyes, refused aftercare by Optical Express (or any other provider), forced to rely on the NHS, etc…

Or in many cases, advised by the private surgeon who damaged your eyes to ask your GP to refer you to his NHS clinic - as I witnessed Moorfields surgeon Julian Stevens tell one of his patients to do!

Saving eyes... 01 Dec 2017 23:54 #4

This morning I received emails from two lucky people who found me BEFORE going ahead with surgery!

I always prioritise emails asking for my advice pre surgery, because although I can’t do anything to repair damaged eyes, I can help stop these people from risking theirs too.

The first person I spoke with was a woman aged 47, due to make her payment for lasik with Optical Express surgeon Erik De Koning.

She asked if I had any information about the Dutch doctor, and I told her what I know, but added that the inherent problems lie with the Optical Express company itself, no matter who the surgeon might be.

My opinion immediately supported when she told me that she was offered lens exchange surgery at her ‘free’ consultation, even though she has healthy natural lenses and is too young!

Nor was she invited to meet Erik De Koning but was to be consulted in a phone call.

Would any one of you even consider letting a nurse book you in for a hospital operation without having first been examined by a surgeon? Of course not!

And if you did agree to this, would you then be content to have a telephone consultation with a surgeon who has agreed to operate on you without ever having met you? Of course not!

Pity my post op sight is not as perfect as my hindsight...

The second person had written, 'I was already wary of using Optical Express as they have already phoned me multiple times a day and I haven't even had the appointment yet so I can imagine it'll be aggressive sales tactics and harassment after the appointment…

Sasha, did you have your surgery with Optimax but are now campaigning against Optical Express? If Optimax are at fault, why is the website not called Optimax ruined my Life? I assume then you do not recommend laser eye surgery in general rather than just with Optimax and/or Optical Express?
'

I answered her question as best I could without breaching the terms of my Settlement Agreement with Optimax, and gave just a few of the reasons why I categorically do not recommend laser eye surgery - or lens exchange - for any reason other than it being necessary to prevent blindness.

I advised her to look at my OERML videos on YouTube to learn more, especially 'Can you go BLIND after laser eye surgery…'!

Happily both of the above told me that they intended to stick with their specs :kiss:

The third person I spoke with had recently suffered a detached retina following ‘enhancement’ laser surgery five months previously. OE had washed their hands of him and told him to go to the NHS emergency dept.

This is a particularly disturbing story, but I can't give you more details just yet. Needless to say, this person underwent an emergency operation to save his sight in one eye, at yet more cost to the NHS!

The industry claim that corneal ectasia and retinal detachment are rare complications after surgery. Amazing then that I have been contacted by so many people who have suffered both - and they're just the ones who found OERML!

I generally advise damaged patients to ask their GP for a referral to an NHS eye specialist. But I also warn that some GPs are reluctant to do so, telling their patient that because they paid for private surgery why should the burden fall on the NHS to fix it!

I totally agree, but who else can we turn to when the private companies responsible refuse to provide aftercare, and even when they do it’s mostly not worth having!

For seven months I pushed Moorfields MD, Declan Flanagan, to disclose the cost of a lens explant. Having promised me in January that he would find out, he then ignored my calls and repeated emails asking for this info.

It should of course be considered that Declan Flanagan is a member of the RCOphth, and I would make a wild guess that you don't get to be Moorfield's MD without their support!

Shadow Chancellor John McDonnell then sent an email to Declan on 25 July asking if he now had the figures available, and on 19 August he finally replied:

'As an indication of cost, Moorfields Eye Hospital received on average £963 income for a cataract extraction and IOL insertion in 2016/17. This would therefore be the income we receive for removal and replacement of an IOL.

This of course does not include the associated extensive tests and numerous consultations.

Sooner or later the government has to stop turning a blind eye and address this scandal, not least because of the massively increasing costs to the NHS and benefits paid to people no longer able to work!

That is why I keep begging you, if you haven't yet contacted your MP - PLEASE PLEASE do so!

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And for the record, your GP MUST refer you to an NHS specialist, regardless of where you were treated.

Optical Express Ruined My Life Forum 17 Nov 2017 18:47 #5

admin wrote:
This morning my postman told me that he’d watched Rip Off Britain on iPlayer, as I’d recommended, but asked why wasn’t I in it?

A question only the BBC can answer, and they won’t, not honestly that is :kiss:

As he was walking away my postie sheepishly told me that by the way his brother-in-law is having eye surgery next month - at Optical Express!!

He said he didn't want to say anything to his brother-in-law because he didn't want to worry him! And holding his forefinger and thumb fractionally apart to indicate how small, he told me that there’s only a slight chance of problems.

Not quite speechless, but wanting to smash my head against the nearest wall in utter frustration and disbelief, I told him that’s not true…

But hey, my postie watched Rip Off Britain, so who am I to argue with Julia Somerville and the Royal College of Ophthalmologists!

He was already on his way down the road, with me barefoot on the pavement, so I couldn’t follow to continue the conversation. I called after him and said that at the very least to PLEASE tell his brother-in-law to look at OERML, and that I’d help him get his deposit back if necessary.

The obvious question is of course, if his brother-in-law goes ahead and suffers problems, what will my postie say to him?!

Yesterday I saw my postie, and no prizes for guessing what he told me :kiss:

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After surgery two weeks ago, not only does his brother-in-law have an infection in his eyes, but his distance and intermediate vision have also deteriorated!

Optical Express have of course told him, ’Give it time.’!

DVLA want sight tests every 3 years!!!! 15 Nov 2017 22:46 #6

I heard on the radio that DVLA now want eye tests made compulsory every THREE years to be legal to drive!! Can you imagine all of us that have had surgery.. I doubt many, if ANY, would pass an eye test for driving!!!!

Terrible night vision 15 Nov 2017 20:13 #7

  • Dawn
  • Dawn's Avatar
Hi does anyone know if there is anything that can be done to improve very poor night vision after lasik? OE didn’t want to know when I told them about it in the past. I don’t want to bother my GP with it but as I’m getting older it’s getting worse, it’s frightening having to drive at night :(

None so blind... 25 Oct 2017 18:44 #8

I haven’t yet published my critical analysis of the Rip Off Britain report (See BBC News & Press Topic) because I’ve been waiting for information to come back from various parties involved in the broadcast.

I hope to publish next week, not least because complaints to the BBC should be submitted within 30 working days, and I hope there’ll be plenty more besides mine!

This morning my postman told me that he’d watched Rip Off Britain on iPlayer, as I’d recommended, but asked why wasn’t I in it?

A question only the BBC can answer, and they won’t, not honestly that is :kiss:

As he was walking away my postie sheepishly told me that by the way his brother-in-law is having eye surgery next month - at Optical Express!!

He said he didn't want to say anything to his brother-in-law because he didn't want to worry him! And holding his forefinger and thumb fractionally apart to indicate how small, he told me that there’s only a slight chance of problems.

Not quite speechless, but wanting to smash my head against the nearest wall in utter frustration and disbelief, I told him that’s not true…

But hey, my postie watched Rip Off Britain, so who am I to argue with Julia Somerville and the Royal College of Ophthalmologists!

He was already on his way down the road, with me barefoot on the pavement, so I couldn’t follow to continue the conversation. I called after him and said that at the very least to PLEASE tell his brother-in-law to look at OERML, and that I’d help him get his deposit back if necessary.

The obvious question is of course, if his brother-in-law goes ahead and suffers problems, what will my postie say to him?!

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Eye Hospitals Group aka Optimax/Ultralase 22 Oct 2017 18:27 #9

To most people, the word ‘hospital’ evokes an image of a safe haven, where sick or injured people are treated by doctors and nurses.

I am therefore dismayed when a provider selling unregulated refractive eye surgery - or indeed any other elective and unnecessary treatment - ostensibly tags ‘hospital’ to its name!

An advertising ploy that relies on a person’s innate trust, typically accepting that hospital staff will do nothing they believe might harm us.

So when my attention was drawn to this link I didn’t really expect it to be a hospital group caring for injured eyes.

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www.eyehospitals.co.uk

But where did I recognise that eye logo from I wondered, as I clicked on the locations link…

Surprise surprise - Optimax attempting to rebrand! (Was it something I said Russell?)

Reading through the site I noticed that Eye Hospitals Group aka Optimax/Ultralase advertise MiBo Thermoflo as treatment for dry eyes, so superficially they could be thought to be caring for injured eyes.

But read on, because according to their blurb the 'Causes of Dry Eye Syndrome’ do not include laser eye surgery: a blatant and deliberate omission that the tens of thousands of damaged patients worldwide would successfully argue - with evidence!

'This condition can occur when the tear production process is disturbed in some way. There are a host of possible causes for this, although a single definitive cause is rarely identified. It can affect people of all ages, however up to a third of those aged 65 and above may have Dry Eye Syndrome, this condition is more common amongst women.
www.eyehospitals.co.uk/dry-eye-syndrome

Fyi, I trialled MiBo Thermoflo a few years ago (not to be confused with Lipiflow) and categorically do NOT recommend it!

If your eyes are sensitive you will find the pressure involved in the MiBo treatment quite painful, which in my experience outweighs any potential benefit.

In the interest of research however I did complete the trial, but it gave me zero relief from dry eyes.

Better to invest in steam googles, or if you have MGD spend the same amount of money (approx £150) for a dry eye specialist to debride your meibomian glands for a few months respite.

Optical Express advertise, "Over 99% of our patients achieve 20|20 vision or better with Laser Eye Surgery”.

But with their ongoing p*ssing contest Russell had to trump Moulsdale, so Eye Hospitals Group aka Optimax advertise, "99.86% of our patients achieve driving standard vision or above”.

Unlike Optical Express though, Eye Hospital Group aka Optimax have published no statistics to support their nonsensical claim.

Another one for the ASA methinks :kiss:

Even the RCOphth spuriously claim only 95% satisfaction rate in their advertorial masquerading as Refractive Surgery Standards!

Read Bruce Allan's email to me in November 2016 (RCOphth topic), admitting that, "We do not have accurate contemporary figures for the numbers of refractive surgery procedures performed in the UK.”.

I believe that in fact there are at least 40% patients left with problems, and until the government step in my claim is as valid as any the industry care to make - if not more so - because I’m contacted by a never ending stream of damaged patients every single day.

It has to stop!

Macular (o)edema 12 Oct 2017 20:38 #10

One week ago my optometrist told me that I must go to Moorfields A&E immediately, because he'd seen what he considered fresh bleeding on my scan and believed I'd had another occlusion.

I did so, and was happy to be told that my eye was in fact improving. And to be fair, when I looked at the Moorfields scan from August side by side with the recent one at A&E, it did appear that the blood had slightly dissipated.

I asked if it was therefore necessary for me to attend my next scheduled appt at the retinal clinic, and was told definitely yes.

That appt was yesterday, and after the usual tests and scans I was in absolute shock to be told that I have a macular (o)edema!
nei.nih.gov/health/macular-edema/fact_sheet

It should be noted that the A&E surgeon was not a retinal specialist, and without more extensive scans I don’t think he could have seen this.

I won’t bore you with the finer details, but this really is not good news :kiss:

And the expression ‘I’d rather stick needles in my eyes’ is not one I ever want to hear again, because the first course of my treatment IS to have needles stuck in my eyes!

I am sure you will appreciate why I have a phobia of anything laser related, so even worse for me, if the injections are unsuccessful, guess what the next option is?!

Even accompanying a client to their medicolegal consultation a few months ago almost made me want to vomit, because the examination room adjoined the (not very clean) operating room, divided by a glass wall, with a laser machine at its centre!

Although there is no evidence that my occlusions and oedema can be directly attributed to laser eye surgery, the stress I now suffer most definitely is.

I was warned after my first occlusion in February to slow down and stay calm, and I have tried, but my heart starts to race and my blood pressure shoots sky high whenever I think about this corrupt industry and its many 1,000s of damaged patients - which is most of the time, so my anger is always close to the surface!

Then I think of Hazel Jones, who died less than three months ago, after a stroke caused by the stress and anxiety she suffered as a result of her surgery at Optical Express.

For that reason alone I have to try harder to stay calm, to continue my fight to expose the corruption that exists at the heart of this industry.

Time for the government to do the job they’re paid for, listen to their voters and and stop siding with corrupt businessmen, before it costs the UK countless more £££££££ in NHS costs and unemployment benefits!

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