Deposit Refunds

I have received my deposit in full and didn't wait 28 days after contacting Sasha. Thank you so much for your help.
I dodged a bullet when I found out I wasn't suitable - phew I'm relieved!
I had informed Watchdog about the deposit scam, if you are reading this please email Watchdog as eventually they will be interested. Their contact details are on the BBC website.
Remember to mention that any high street shop gives refunds almost immediately as this is good customer service but Optical Express hold it for 28 days and try to put you off getting it.
I mentioned this to Hugh Kerr (OE Director) and asked him wasn't an immediate refund good customer service? His answer "Depends how you define good customer service"!!

Please BBC Watchdog do a programme just about this shower.

Thank you Sasha for all your help.

Chanice wrote: I too have fallen a victim of the Optical Express deposit scam.
On 12th November when I had my initial consultation for Laser Eye Surgery in Reading. I paid £395 deposit and I was told by the refractive technician/sales person Sean MacMarquis that my money was fully refundable up until 7 days after the consultation appointment with the surgeon Manek Patel on 1st December...
I did some research and decided not to go ahead with surgery… told me that ‘we don’t do refunds’...

I would like to update you all with the progress that I have made since contacting Sasha on the 22nd November...

After speaking with Sasha I went into the Reading OE store and spoke with a Surgeon Manager who confirmed and told me that I was not allowed a refund, but I was allowed a £395 gift card to spend at OE or give as gift vouchers to friends. She told me that I should have read the T&C's in the paperwork. I explained to her what Sean had said and she simply replied with "I will tell him that he is wrong in what he has said to you". After leaving the OE store furious I contacted Sasha and told her what had happened.

On the same day I then received a phone call from a Scottish number and it was someone from the customer care department. The woman on the phone explained that there were notes on my file that said "customer should not of been put forward for laser eye surgery, instead her results needed to be sent to a second surgeon for their opinion". I then questioned why this was never explained to me on the initial consultation day and why I was made to pay the deposit in the first place. She also told me that my "cooling off period had been extended until 7 days after my surgeon consultation in December" and that I would receive my refund within 28 days from the 22nd November.

Sean rang me later on in the evening and apologised to me for any confusion and that he had updated my system notes to say that I am allowed a full refund of my deposit.

The following day I went into the Reading store and spoke with Sean and asked him if I could view my notes on the system he showed me these but would not give me a copy. I asked him when I would get my full refund by and he stated that it would be 28 days from the 22nd November. I asked for written confirmation of this however he said that he could not provide me with this.

After informing Sasha of everything that had happened she advised me to email Lynsey Shaw asking for written confirmation of the refund and asking for a copy of my file notes as I was not happy with being told that I should not have been put forward for laser eye surgery in the first place. The following day I received an apology from Lynsey and written confirmation that I would be receiving a full refund. Lynsey also offered how I could get my file notes from OE - this however requires £10.

Today I have then received a phone call from another Lyndsey in Scotland whom was calling to get my card details and that my refund will be processed within 24 hours and the full £395 will be in my account in 3-5 working days depending on my bank. I can confirm that I have now received the full £395.

I just want to say a massive thank you to Sasha, people in the world like this woman really does restore your faith in humanity and I will not be forgetting her or my OE experience any time soon. Please just stay persistent and assertive and you will hopefully receive your money back.

Dear OERML

I attended a consultation on the 05/11/2016 to find out about eye correction surgery, after going through some tests the optometrist told me that I was suitable for lens replacement surgery, and I was taken into a room and given some dates for this procedure and asked to leave a £500 deposit (which I stupidly paid.)

On the Monday 7/11/2016 I was at my doctors and happened to mention that I was going to get this procedure. My GP advised me straight away to google the name of my surgeon (MR DAVID TEENAN) to find out any past problems and lo and behold he paid an undisclosed amount to a Glasgow woman this year for damaging her eyes www.pressreader.com/uk/the-herald/20160113/281573764690517

And the more I read about OE I changed my mind about going through with the surgery. I contacted OE on 08/11/2016 to cancel my procedure and was told that I would be contacted within 28 working days and I would get my money refunded to my card, but after 20 days I called OE and was told that I would not get any money before 19/12/2016 which is unacceptable.

In summary, OE took my money before I had seen a surgeon, not told me about MR DAVID TEENAN'S past history, or the need to adhere to the GMC’s rule on 1 June that you must see the surgeon before day of surgery and having a cooling of period afterwards! So why did they take my money BEFORE I had met the surgeon and been told if I was suitable?

Optical Express took my money in less than 28 seconds but want 28 days to refund it - if you are lucky! AVOID!!!

Dear OERML

I'm just so gutted that I didn't see your website before my dreadful experience at Optical Express.

Fortunately, after being given totally false information at my consultation in Harley Street on the 22 November when my son forked out £2000 deposit, I didn't go through with the lens replacement surgery. (Like Matthew, I don't understand why they took £2000 deposit from me.)

I was eventually seen by patient adviser Lesya Ivaniu and given a few tests, and then saw the ophthalmologist Eibhlin Murphy who did a general eye test. I told her that I have an auto immune disease and am on very serious immune suppressant drugs, I explained and named the drugs and was told this was not a problem. So all good! Miss Murphy also said my eyes would NEVER change prescription again after my surgery, which I later found out not to be the case.

I was quoted £2995 for each eye and sent back to do the financial stuff with Lesya . I asked her if any injections would be involved? “NO", she said, it's all performed totally with drops, which I later found out wasn't true.

At this point it all seemed quite straightforward and we arranged the credit agreement with a £2000 deposit.

My appointment for surgery in Westfield Shopping Centre (literally in the shopping centre!) was made for 9am on the 30th Nov and I had a consultation with the surgeon booked on the 28th, two days before.

On the 28th November we went along to my consultation with the surgeon to be faced with very poor service indeed. Due to overbooking we had an uncomfortable 5 hour wait and were even told to go for coffee and come back later! We did, only to return to find four more people in front of us and the ophthalmologist herself was quietly sitting next to people one at a time whispering and handing out her own business cards and asking us all to email head office and complain about the wait as she was getting so much negative attitude from customers. All the customers were outraged and complaining to each other about the poor service.

I saw another optometrist (don’t know her name) who was typing my details into a computer and asking questions about my health. I told her what I’d previously told ophthalmologist Eibhlin Murphy on the 22nd, that I have an auto immune disease and am on very serious immune suppressant drugs. She then gave me a consent form for my GP and told me to show it to Dimitri Kazakos in case he wanted a signature from my GP but said he probably wouldn’t need it.

We finally met the surgeon Dimitri Kazakos, a rude and arrogant man with no communication skills whatsoever. Dimitri Kazakos came out to get my file and let out the loudest sigh as if in disgust that we were there. He looked at the form the optometrist had given me and and told me to see if I could get it signed by my GP the next day. My surgery was booked for two days later so he said if I couldn’t get to see my GP in time to ask someone who knew me to sign it!!

He was rude, arrogant and totally unprofessional in every way possible. I was made to feel stupid and was totally uneasy with the whole experience. He didn’t even look at me while he waffled on about total rubbish and said he would “EXPERIMENT" on one of my eyes on Friday. When I tried to question what he meant by this he just talked about lights, splitters, and walks in the park looking at the clouds. He then scribbled these few lines on the back of a piece of paper and that was it.



We left totally speechless with our experience and I immediately knew I wouldn't be letting these cowboys touch my eyes and never wanted to see any of them again. The following morning I cancelled but was told I would have to wait until the 9th Jan '17 for my money back.

After my many emails and phone calls Lawrence McLaughlin phoned me and said that Mr Kazakos had a poor bedside manner and he would not want his own mother seeing him. He made reference to me being "blind as a bat” and tried to persuade me to see a surgeon called Jan Venter who he told me is very good and will be coming back to work at OE in February.



I will be complaining to the GOC about the optometrist Eibhlin Murphy for ignoring my auto immune disease, and to the GMC about Dimitri Kazakos. I understand that he is being sued by many of his patients and I can only thank goodness that I didn’t let him add me to his list!

In the meantime I want my money back immediately, in the same way they took it from me. This company are just money making cowboys and I intend to make this well known.

Attended Cheltenham clinic and Saw Tod Evans (Sales) and Rachel Evans (optometrist) on the 14th October. They took £1,000 deposit. Not sure why when it was only supposed to be £395 deposit, plus a credit agreement for a further £1,990 interest free for 12 months. They suggested the iDesign lasik treatment as it was a quicker recovery, they did inform me the deposit would be refunded if I decided not to proceed.

I took a pack away detailing the surgeons details (Luca Antico) and consent forms. The earliest date to meet with the surgeon (Luca Antico) was booked for Sat 12 November. A eye surgery date of 14th December 2016 was booked before I had even seen the surgeon and had confirmation of my suitability.

I attended the appointment with Luca Antico on Sat 12 November and Luca Antico informed me my eyes were too thin for the procedure iDesign surgery but he would double check. I was not suitable for the treatment. He also informed me of the risks involved. He did say that I could go ahead with the other eye laser treatment but this would be a longer recovery time. Up to this point none of the risks had been pointed out.

After leaving the appointment hearing the risks I had a good think about things. I consulted family and friends and decided not to proceed.

On Monday 14th November I emailed Optical Express to inform them I was cancelling eye surgery. On Tuesday 15th November I had a telephone call from Scott at Optical Express asking why I'd cancelled. I told him that suitable for the treatment and he informed me that my deposit would be returned within 20 days. He even tried to offer me a reduced price should I change my mind!! I repeated that I had made my decision.

28th November. I chased my deposit though the Optical Express live chat web function and remained them that I required my deposit back within 20 days or I will instruct solicitors to collect the money through the legal process.

Gianni responded that it is 28 days for a refund.

I again informed them that after reluctantly agreeing this with Scott, that I was only going to wait 20 days until going through the legal process.

I have legal protection through my union should I instruct the solicitors? How do I get my deposit back?
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admin: Send your phone number to info@opticalexpressruinedmylife.co.uk

sue bateman wrote: On 8th September I accompanied my husband William Bateman to his appointment at Optical Express in Nottingham to discuss cataract surgery. After various tests the Patient Advisor Amy persuaded us to pay a £500 deposit, which we were not overly happy about, but were persuaded by Amy saying that if we should change our mind then of course the £500 would be refunded…
Shoddy customer service and we have already warned all our friends never to use this company…….

Following further unsuccessful phone calls to Head Office, I was "delighted" when a pop-up advert for Optical Express appeared on my Facebook page. I just couldn't resist a scathing comment to the effect that if you decided not to proceed then it proved so difficult to get back a deposit.
Within nine minutes (yes, nine!) I had a response asking me to send the details through via a private Facebook message. Although the response only gave initials (PC) rather than a full name I was assured that this person would progress this....it did take one further prompt from myself but then we received a phone message plus an email to say that the deposit HAD been refunded.

It appeared in our bank account yesterday, 3rd December, exactly 12 weeks after being paid.

Still think the whole system stinks and would NEVER darken their doors again.

I found your site because I was worried about having my laser eye treatment at Optical Express in Birmingham. I attended an appointment on 7th October with someone I can only compare to as a double glazing saleswoman. She explained that I would have my eyes tested shortly and I had to complete a computer questionnaire. I had not even been able to find the place as the directions were so bad and so when I arrived I was not prepared to sit down and do a computer questionnaire from the outset. I actually have no recollection of what that was even and I was told to sign it.

I have wanted eye surgery for some time now and just did not have the money to afford it. I had just come into some money and felt that now was the right time. Optical Express sounded amazing and no risk - 20/20 vision or your money back. I even laughed about this to the double glazing sales woman saying, well the money would not be important if you lost your sight, to which she replied 'to date we have never had to give anyone their money back [LIES] therefore we have a very safe procedure here.' I went on to have my eyes tested by a lady no older than my daughter. She seemed to know what she was doing but again it was such a rush. I explained that I thought I had given the wrong answer to part of the test where the red/green are brighter and she said 'oh that's ok, that will not make a difference'. [Another for the GOC!]

I was asked if I knew the difference between procedures and I said that I had looked online. I asked about just having one eye done but was told that it was not very good because the perspective is altered, so now I just had to pay a deposit to smooth the way for the surgery! I was never told that I would not get the deposit back and certainly never told that I had 7 days cooling off time.  My appointment with the saleswoman was on 7th October 2016 and an appointment made on 31st October 2016 to see the surgeon.  I did not think anything of the date difference but it has now become clear that there is no way you could be able to claim your deposit back as before you decide on surgery you need to see the surgeon and that is more than 7 days after seeing the saleswoman.

I cancelled the surgery on 1st December, the day after the consultation. I arrived in Birmingham to be treated very badly.  I expect this is because they now have your deposit, which I did not think about at the time. I had to ask one woman to please try to be patient with me.  I said I understand that you see a lot of people each day but you need to have some patience with people. 

I asked about the dates on my details as they were all different and she told me what she had was correct and there was no surgery on that day anyway. But that was not the appointment that I had agreed? I was asked why had I not signed the consent form. I explained that I understood that I would not do this until I had spoken to the surgeon. She said that the surgeon does not have time to do that and told me go into the waiting room and sign it there. I was not taken through the agreement and there were 5 pages of disclaimers. I did not sign it as I did not understand it. I went out into reception and waited. While I was waiting a call came in from what sounded like a very frightened caller who had problems with their surgery. The caller was not treated with any empathy, just told the cost of getting a consultation. The caller was told 'this is not the NHS you know'.

I was taken into see the surgeon and he greeted me with the back of his head.  There was another person in the room but this person was not introduced to me and just stared at me making me feel uncomfortable.  The surgeon was not interested in my questions and told me that I had been informed of everything at the start and had I watched the video? He did not want to know anything other than had I signed the agreement. My further questions were fobbed off eg: I asked how my near sight would react to the operation and what sort of vision I would have.  I was told it was difficult to tell.  I asked if my pupils would change in size and the surgeon mumbled with his face away from me 'no' I was then told that there were a lot of risks and to healthy people as well so I had to make that decision myself and he shrugged his shoulders.  I was told to put my face into the old machine this time, but what about all of those supposedly amazing hi tech images of my eyes? I was not shown these! I was told to rest my chin on the support of this very old machine. I lifted my head away from the machine because my hair was in the way and the surgeon said yes that's fine! My eyes were not even there when he said this. I was getting more and more nervous and this was the guy I was going to put in charge of my eyesight! He was not interested.

I was then taken away into another room with another lady who told me that I needed to sign the paperwork and then pay the cost of the surgery.  I asked her to please clarify my ID number as it had been written down and was not clear. I then asked her to clarify the dates.  She said she had no idea where I had got the dates I had for the surgery. I said I had got the dates from the brochure and the letter written to me and they were wrong. She checked the dates reluctantly on the computer and told me it was a good job she had done because they were wrong! Oh my goodness! The sales, the admin and even the surgeon just did not to seem to know what they were doing.  She told me that the dates would be changed, she could not do it but it would be done. 

I went home very numb and had a completely sleepless night thinking that this did not feel right, these are not people that I want to put my trust in for such an important thing as my eyes. I went to work the following day and couldn't think about anything else. OK I thought, once the machine is fired up it is just a case of someone pressing the button and this surgeon has done this time and time again so it must be ok, I have not heard of anything going wrong, but then I was thinking about the lack of care on testing my eyes and just the lack of care overall. I called Optical Express after work that day on 1st December and cancelled the procedure.

I was told that I would get a call back, but nothing, so I called back and I was told that a reminder to call me had been noted.

I was called eventually and asked why I was cancelling when contact lenses were more harmful than laser eye surgery?! By this time I just thought what a bunch of morons. I had to explain that I did not and had not ever worn contact lenses. After I told my ordeal, I was told that this was really embarrassing for the company and the caller said that he would escalate this and find out what had happened but if I wanted to complain I would need to do this in writing. I was told that my money would be returned, but so far nothing.

I was told I would have my money back within 20 days and then when I did not get it back in 20 days I was told no, it's 28 days, I called yesterday and they told me no, 28 working days. So I am still waiting.

I have spoken to another surgeon recently who wears glasses, I asked him why do you not get laser eye surgery? He said that his eyes were too important.

Basically I really want to be able to see without glasses, it would be good as I do a lot of sports and I feel trapped and often stupid in this situation, losing glasses all the time because I cant find them when I take them off. I had this in my mind when I looked at Optical Express and I believed there marketing, but I would rather not thank you now and it has put me off other companies. I have since found out that it is not regulated and I have found others that have had problems so similar to my experience but worse on this site.

I feel like I have had a lucky escape but want my money back!
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admin: For advice send your phone number to info@opticalexpressruinedmylife.co.uk

Sorry for the late post Ive been on tour over the past few weeks.

Many thanks to Sasha and her calming, friendly advice, when I was so worried and upset.

I received a telephone call from Hugh Kerr advising me that 'on this occasion' I would receive my deposit back. Within a couple of days I received the £500 back on my card.

Thank you so much.

After making an initial enquiry to Optical Express, I attended my first consultation on 8 September at Optical Express St Vincent Street, Glasgow clinic to assess my suitability for laser eye treatment. After waiting an hour, I told them I had to leave and was then hurriedly ushered through the various eye tests and found to be suitable. The whole process was very fast and furious, I felt uneasy and had misgivings about how sales orientated my consultation was and wasn't sure if I wanted to proceed. I told them I would get back to them.

They pressured me with several telephone calls and eventually on or around 26 September someone telephoned me to say they could fit me in and persuaded me to pay £500 deposit by credit card. Total cost would be £3990, minus a 10% corporate discount I was entitled to as I worked for a major UK company* .

The salesman also went into detail about how his baby had been born with a terrible disability and how much praise and admiration he had for the NHS as he seemed to think I worked for them!

I attended my next consultation on 5 October. Again the usual eye tests, then an interview with an optometrist whose name I can't remember. He advised me that his father-in-law had the treatment, possibly the previous year and was very happy with the results. He then advised me to have lens replacement as, although a bit more expensive, it would save me having to have laser again as it only lasted for a few years. I told him that due to my job and having to drive late at night, I didn't want to suffer from night glare. After much probing, he did advise me that there were risks, although these were unlikely, eventually confirming that having removed the natural lens, this could not be reversed. This made me very nervous, however I did go through to speak with the consultant who appeared to be distinctly Asian but had a British name, Alex George. We had a further discussion and he pushed a small whole in a blank A4 sheet of paper and had me hold it out at arms-length to look at something on a door then repeat the process with my other eye. It was then I discovered that I did not have what the original optometrist had diagnosed and therefore a different type of lens replacement would be more suitable.

Alex George seemed to be under the impression that I worked for the police hence my reticence about night driving. I hadn’t signed any of the documents pushed hurriedly under my nose and only signed electronically in the consultant’s office. I did ask Alex George if it was so wonderful, why was he wearing glasses. He said that he wasn't a suitable candidate. I agreed to the process and paid the outstanding amount of £3091 on another credit card at the reception desk. I then had several voicemails regarding an outstanding balance but ignored these as I thought this was just an error.

On 7 October I received a call from the advisor (whose baby had health problems) asking me to pay the outstanding balance. I informed him I had paid all monies owing at my consultation on 5 October. He said he would look into it and call me back. He did, and informed me that I had opted for a more expensive procedure at my consultation which was going to cost me approx £297 extra per eye. I totally refuted ever being told this.

I was then telephoned by Lawrence McLaughlin who said he had spoken to the staff who confirmed that I had been informed of the added costs. This was a complete lie as all I was told was that this particular treatment would give me much greater all round vision, and being on a budget I would definitely have remembered if any increase in costs was mentioned. I then advised that I was unhappy with their lack of professionalism and, through no fault of my own, I needed to cancel. He went to great lengths explaining how important my eyesight was to them and I should take a few days to reconsider. He then offered to negotiate on the price increase, but I wasn’t interested anymore and reiterated my right to cancel, to which he agreed I’d be given a full refund but at no time mentioned any timescale.

I was going on holiday, so on 14 October, I checked my credit cards and the refund hadn't been made. I called OE who said it could take up to 28 days. I verbalised my disgust and told the woman I spoke to that there had been no previous mention of 28 days but she insisted it was in the terms and conditions. I asked her if she could speed up the process as both payments had been made on 2 different credit cards. On Thursday 3 November, I again checked to see if the money had been repaid to my credit cards as this would have been day 28 and this was the day the card I had made the deposit on should have been paid but still no refund had been processed.

I emailed Lawrence McLaughlin but by Friday I hadn't received any reply so called OE for an update only to be told they would contact either customer service or the refunds dept and they would mark it as urgent so I should receive a call before 5.30 that same day. This didn’t happen. I then received a call from Nicola Kelly who informed me it would be done for the 14 November as this was the 28th working day from when I cancelled on 5 October, although I actually cancelled on the 7th. I said I was very unhappy and asked for a complaints address which she said she would email to me. No email, so I called back and spoke to Kirsty, who then informed me there was a note on my file saying it was to be processed on the 14 November.

I then emailed customer service and got nowhere. In frustration I contacted Sasha and gave a brief outline of events. Sasha then advised me to call them back for confirmation of whether my deposit was also being refunded. Spoke to an advisor called Tina on loudspeaker with Sasha listening to the call, and was told it would be a full refund of £3,591 which did include the deposit but it couldn't be processed until the 14th. I told her I wasn't accepting this as it quite clearly states in their terms and conditions that refunds will be PAID within 28 working days. She then spoke to customer services as the refund dept was closed and said that she would get someone to call me next week as they would need to contact me for my credit card details. I told her this was unacceptable and I was willing to provide my card details today but for security reasons she was unable to do this. She then said she would get Nicola Kelly to contact me on Monday at which point I advised that I would only communicate via email and would only receive a telephone call if there was any problem with accessing or needing further details of my credit cards.

After another round of futile calls and getting no calls back, I emailed Lynsey Shaw at customer services on 8 November stating they were in breach of their own terms and conditions if the refund wasn’t paid into my account by 11 November, and that I had incurred £25.06 bank charges for which they would be responsible and I would be contacting Trading Standards and all other regulatory bodies.

Received a reply on 9 November from Nicola Kelly on behalf of Lynsey Shaw which read “I can confirm that at Optical Express we do advise that all refunds may take 28 working days to be processed. For your own refund we would advise that this would be processed on or before the 14th November. I have escalated your patient refund details to our Banking Department who have confirmed that your refund is on track to be processed by close of business on Thursday 10th November. This is within the 28 working day timescale advised therefore no costs would be paid in this instance.”

On 10 November, I then received another email from Linsay McNab confirming that my refund had now been processed and it would show in my account within 3-5 working days depending on the card provider. Although the money should have been PAID into my account by 11 November they seemed to continually ignore their own terms and conditions.

The following week, I kept checking my credit cards but still no refund and eventually after many calls was able to speak to Geraldine whom I had spoken to previously at some point during the saga. Like most of the staff at Optical Express, Geraldine had been very well trained in peripheral vision and could only confirm that the refund had been paid. I then called both my credit card companies only to find that both the £500 deposit and the outstanding balance of £3091 had been lumped together and paid to the card I’d paid my deposit on instead of separately, leaving me with another financial headache as this balance was due to be paid in a few days.

Another round of calls ensued and although it took some time and effort, I eventually managed to make Geraldine understand that the refunds had been made to only one card instead of two! Not convinced that she quite understood, as all she could tell me was that the refund had been paid but that she would pass it on to Lindsay to investigate and I would get a call back by the 4pm deadline I had set, but alas no call.

Called again next day and eventually spoke with Lindsay, who I must admit did appear to be genuinely trying to help but eventually concluded there was nothing they could do as they have no control over where the payments go once it leaves them, but she would immediately email me the refund receipts and I would need to take it up with my bank. I told her this was nonsense as they have both the cards details to process the relevant refunds and what would happen with the £25 charges I’d now incurred as they had not met their own refund deadline. Although apologetic, there was nothing further she could do and unsurprisingly, I never received the refund receipts.

As I had raised a dispute with my credit card company they did all they could to help and removed the charges but advised it could take several days to pay the £3091 back into my back account in order for me to meet the payment deadline on my other credit card, so I then had to pay this amount from my savings to avoid me having to incur any further charges.

I honestly wish I had never got involved with this lot of baboons, it's been nothing but stress and consumed more of my time than I have to give, and can only thank my lucky stars that I never went ahead with any treatment, because if they can't process a simple refund correctly what are the chances of them carrying out eye surgery competently? It's also no surprise that when you speak to people in Glasgow about Optical Express, they are known locally as a bunch of crooks and have a diabolical reputation, no surprise there! In retrospect, I only wish I had done some research before I’d agreed to go ahead and would add that when looking at other reviews, the same threads emerge time and time again with complaints re the non-existent customer service and the 28 day refund changing to 28 working days.

On the plus side, after hearing what happened to me, I’ve convinced some of my work colleagues, as well as members of my own family and friends who were considering laser eye surgery with OE not to go ahead. Glasgow may be a city but in many ways it’s only a village and in my case, I trust that the pen and tongue are mightier than the sword.

I would like to thank Sasha for all her help, who is a wealth of knowledge on the subject, and to warn others to please stay away from this company as your money is not all you might not be seeing again!!

* I’m also letting my company know of the events as I don’t trust that Optical Express didn’t claim the 10% corporate fee from them. All in all, they are nothing more than legal back street abortionists.

Viorica L wrote: I was amazed to get my money in....35 minutes
Yes! 35 minutes since I made my last call to OE, on Sasha's advice, and the call I got from OE when I've been informed that I will be full refund and they told me it

How did you get it back. They still haven't returned my money after the due date.
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admin: Send your phone number to info@opticalexpressruinedmylife.co.uk