Refractive Lens Exchange aka RLE|NLR + IOLs

Hi all - I had my surgery at Westfields, Shepherds Bush in December 2014. I was 50 years old at the time and was told that the surgery would remove the need for two pairs of glasses and would also take care of any future issues with cataracts. I was told that it was very low risk and that the success rates were extremely high.

I suffered greatly with my nigh time vision to the extent I had to stop driving for several months . I was complaining about halos, glare and other issues around how my eyes dealt with lights in the dark. The time for recovery kept extending. I was told 3 months there would be an improvement, then 6 months, 18 months until finally the two year “care period” ended. They then lost all interest in me and told me that I would have to pay for any further consultations!

I called and eventually wrote to head office who simply sent me back a copy of the consent form that had I signed pointing out I accepted that there were risks and therefore I was no longer their problem! If I wanted further help it would be at my expense even though at no point had I indicated that I was happy with the results and that they were seeing me regularly to try and understand what had gone wrong!

I have had further deterioration in the last year since I stopped seeing anyone at OE. I am struggling with reading and now have to use off the shelf reading glasses and my nigh time vision is very erratic. The latest incident, where cars beams were like massive lasers pointing skywards frightened me enough into seeking medical help. I have an appointment at Moorfields Eye Hospital next Tuesday where I am hoping they can advise me on what I can do.

I would never recommend anyone using Optical Express – unprofessional, greedy and unethical in their approach and after care.

Conversation with recent Optical Express lens exchange patient Charanjit Sandhar Patel.
If happy with results then it begs the question, what lead her to seek out OERML



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Peter Renwick wrote: I went back in September 2016 to get a top up of laser surgery on my left eye and now they are telling me i have bubbles on the right lens, and there is nothing they can do about it.

My name is Patty your story is identical to my mum's except she hasn't gotten the Laser but they've suggested it!

I want to know how you are? If there's been some improvement or you have had success in another form of treatment.

I'm sorry for you pain I understand my mama is going through the same it's debilitating! And so life changing! My heart goes out to you. A

Carl G wrote: I wanted to put up a few notes on RLE for anybody a) contemplating it, or b) who has had it and wonders why their eyesight is not good...
[admin: Posted 22 Jan 2017 12:44 ]

Best explanation of problems with multi-focal implants I have ever read.

Peter Renwick wrote: My eyes are constantly dry and i have to put drops in 4/5 time a day

Luxury! How about 40-50 times a day

Totally agree with everything said here. From my experiences of living with RLE Oculentis Mplus 1.5 since March 2012 from being -11 dioptres in each eye, then 1 year later a left YAG and a right -0.5 distance correction via Lasek all at Moorfields private clinic with Julian Stevens. The brain from birth processes only monofocal images not simultaneous vision. Huge change to rewiring the visual cortex. My brain is still learning and now I am 58.

I got both my eyes done on Feb 2015 and my eyes have never been the same since.
My eyes are constantly dry and i have to put drops in 4/5 time a day, they are also blur at night and I get starbursts and halos from lights.
I went back in September 2016 to get a top up of laser surgery on my left eye and now they are telling me i have bubbles on the right lens, and there is nothing they can do about it.
I have been getting my drops from them since I received the surgery but now they are telling me after my next appointment in September I will have to start paying for them, and I feel I may need to use eye drops for the rest of my life.
I wish I had never got this done as It gets me down. I am not happy with any of these issues and I am contacting you for some help or advise. Thank you

I paid £5000 for the surgery and was told that I would only have to have a pair of glasses with a very slight prescription to read, but believe me this is not the case, and I am still having to use two pairs of glasses.
This is affecting my daily work and I am now in a position where my eyesight is deteriorating even further, as my midrange vision is becoming slightly blurred.

I demanded optical express supply me with information as to:
1. Why they ceased to continue with my after care in righting my vision to the degree they first sold me
2. Why they ignored my request for another appointment for months
3. Why they are now asking me to pay for care, even though Optical Express have not rectified my vision to what was initially sold to me
4. Why I need to see another consultant when the first consultant proposed another solution, (piggyback lens)
5. Why am I unable to see out of my left eye to the degree they promised me when they initially sold me the service (my vision is worse in this eye)
6. Why is it that I am still seeing floaters after all this time
7. Why am I still suffering with dry eyes 18 months after the surgery, which I didn’t have before
8. Why do I see a clear blob form at the bottom of my right eyes field of vision
9. Why do I still see the edges of the natural lenses they replaced 18 months after the initial surgery
10. Why do I still see the intermittent blue flashes in both eyes
11. Why is my night vision getting worse with the starburst getting worse
12. Why didn’t they insert the multi-focal lenses instead of the mono-focal, I was initially advised that the multi-focal would give me the better range of vision (I understand the side effects of this)

I am totally unhappy in every aspect of service, and treatment I have received from Optical Express.

I believe they do not care about their customers aftercare.

It's the same case over and over, where they have the money and are not bothered.

Hello was just reading your review and wondered how you got on 24 January with Dimitris Kazakos?
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admin: Hi Karon, pls advise who this message is addressed to and I will edit accordingly?

Recently my wife had lens replacement on the 10th March 2017 at the immense cost of £6,600.00, done at the Westfield Centre Shepheards Bush. We did get to know and talk to a few other people who had the operation and seemed to be really happy with the results, and were pleased that they had much improved vision, unfortunately my wife was extremely upset with her results and her sight isnt as good as it was, she has the halo effect in day light and indoors whenever there is a light on, her close up vision reading is good however anything more than a few feet away is always blurry. She hasn't been able to drive for the last month as her sight is now well below the driving standard, also because of the strain on her eyes it is causing headaches etc... being stuck in and not being able to drive is having an effect and making her depressed.
Optical express diagnosed her with dry eyes and gave her drops, we have been to 3 appointments so far over the last month. They are telling us that she is suffering from dry eyes and at the last appointment on Friday 7th April was told that the sight hasn't yet improved anymore but there may still be bruising to heal and so have made us another appointment for a months time, when hopefully there will be some improvement, the consultant told her not to drive obviously and advised that she could get some glasses that way she may be able to drive but optical express would not cover the cost for that and she should go to specsavers as it would be cheaper!!! Also after 3 months if theres no improvement it would be possible to correct her sight with a top up of laser surgery, we wrongly assumed this would be free and included in the £6,600 that we have already paid but have since found out that there would be a cost of around £1,000.
Tell me is there any possibility that her eyes may improve now after a month since the operation as I really cant see that if theres been no improvement up till now, her eyes are not likely to improve at all?? I am starting to feel like that every appointment we go to we are just being given excuses fobbed off and turned away for a few more weeks!
Ultimately we want her to be able to see as clearly as possible and this is why we were prepared to pay as much as we did and if theres still a chance of that happening thats great, however I am starting to get very suspicious and am thinking they have just taken our money and haven't delivered the goods that we were promised!! If that is the case Im thinking I need to get my money back from them and give it to someone who can sort her eyes out for us.
My wife always talked about getting her eye sight fixed one day and having laser surgery it was like a dream for her, as soon as I could afford it it was a pleasure to pay for my beautiful wife to have this operation, they advised that her eyes were to bad for laser but lens replacement would do the trick!! A lot more expensive I know but this was to fix the love of my lifes eyes, small price to pay for her happiness or so I thought.
I cant express in words how much I regret doing this and how guilty and responsible I feel that I actually paid for this to be done to her, it is a nightmare and I do well up inside whenever I think about her poor eyes, I just hope and pray that I can find someone who can fix this mess!!

Really do need your help, guidance and advice on this asap please, If you need anymore info dont hesitate to ask
Andrew and Hayley Price