In July 2010 I had Lasik wavefront at Ultralase in Chelmsford. There was a problem during the procedure as the surgeon had to replace the suction ring on my left eye 5 times before treatment.
My eyes never reached the goals they promised me, particularly my left, which is my dominant eye.
After countless revisits at my expense and much bulls**t they finally agreed to perform lasek on my left eye in Sept 2012.
The result is worse now than before. I have a kind of mono vision, which I declined as an option from the outset. My left eye has a very narrow depth of vision from about 2ft to 4ft in front of me, and I have double vision in the distance, and a constant feeling of gungy eye.
I was told in January 2013 that Ultralase had been taken over by Optimax, and that my lifetime guarantee would still be honored.
The last talk I had with them was that I was to be referred for an artificial lens, which I don't want. I was to have a meeting in London with the Medical Director Amir Hamid, this would have cost me a further £250 in lost wages and travel expense as he only visited London from Birmingham one day a week during the week.
I declined the appointment, mainly because I did not want an artificial lens, and while awaiting a call from them to discuss other options, I learned that the clinic had closed.
I contacted Optimax complaints department and spoke to a woman named Jane who informed me that I would not get any refund.
I wrote to "ReSolve" who are handling administration for Ultralase, asking for a refund of my money. They replied with a letter basically telling me that my claim was not valid.
Does anyone have any suggestions?
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