Deposit Refunds

After being told I wouldn't get my £500 back as I didn't cancel within 3 days, I reached out to Sasha.
Within a week of her help I got a full refund!!
Thank you so much Sasha!

31 March
Went for laser - told I was too old at 56, had to have RLE. Told by sales person that I would not need any glasses.
Dr David Teenan called me on 24 April and told me he couldn’t guarantee I would not needing reading glasses, which was the point of upselling me lens surgery when I went for laser consultation!
After googling David Teenan's name and finding so many negatives about him and how many people he has damaged that swung it for me! I called to cancel but was told that the woman who’d sold me the surgery was no longer working there. (Polish name that I don’t remember)
A man called Graeme phoned me and said my deposit would be refunded to my account. He did not mention that it would only be half of the £500 I paid and nothing was sent to me in email.
I was missold this surgery and want my money refunding in full. Please can you help or advise me?
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admin: Lucky escape
Please send your phone number
sasha@opticalexpressruinedmylife.co.uk

I booked in for Laser Eye Surgery last month at Milton Keynes to have my appointment on the 21st June with Dr Sajjad Mughal. I’ve been doing some further research and now I’m completely terrified and don’t want to risk anything happening to my eyes. I called today and they said I can’t get my deposit back as I didn’t cancel within 3 days. I thought it was 30 days. Can anyone help?
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admin: Indeed it should be 30 days, but that would give people too much time to realise their mistake!
Please send your phone number
sasha@opticalexpressruinedmylife.co.uk

My story is pretty simple, my wife had lenses replaced some 12 years ago at Optical Express, as did a number of our friends and to date they ALL have some level of discomfort due to halo effect etc.

I have excellent long sight but for reading and computer work all day I need glasses, so assuming in recent years techniques and processes will have developed and improved, I recently booked a consultation on 23rd March at Sheffield Meadowhall. They advised that I am suitable for lens replacement surgery but that it will have a slight detriment to my long sight. Further, they quoted that 99.7% of patients do not suffer any long term side effects.

I explained my situation that I work overseas and return to UK every couple of months and they advised that appointments during my future planned visit were not yet open, but I should pay £500 deposit to allow me an early opportunity to secure a surgery date during my planned return trip, which I duly paid.

With time to reflect and further consider, along with discussion with my wife, I became apprehensive due to the side effects experienced by people we know and asked for a further discussion in regard to the 99.7% claimed success rate and no long term side effects, compared to the 100% of former patients known to me personally who ALL retain side effects more than 10 years after treatment.

So I requested a further discussion with their experts and I was contacted by a man (no idea who he was, but not a doctor for sure) who had no interest in anything other than reminding me that I had already signed a contract with them, and advising their legal position which meant I could lose some or all of my deposit if I did not proceed. I was far from happy with the discussion as I put the value of my sight and ensuring any treatment is correct above a paid deposit, and I advised their representative of my dissatisfaction with his approach, and suggested that if the call is recorded it should be used for their training and not how to engage with their customers. He advised the call was recorded but declined to comment upon my constructive feedback to his approach to customer service.

I no longer intend to proceed with any treatment and want to recoup my deposit, but I am unsure as to the best approach to take considering the attempts to bully and intimidate me during my last call.

Please note that I have not currently been offered an appointment for surgery.

Hoping for your positive feedback and support in dealing with these people whom I found to be at best, patronising, bullying and unscrupulous.

Kind Regards
Alan
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admin: OE's normal modus operandi!
Please send your phone number
sasha@opticalexpressruinedmylife.co.uk

Update!

A day later I received all funds owed, including my £500 deposit! Thank you Sasha!

Hi everyone,
It was only last week when I spoke with Optical Express and they told me that I'm not entitled to refund because I didn't cancel within 20 days. Today, I received email confirmation from OE that my deposit will be returned to me.
All this is thanks to Sasha's help.
Sasha, thank you so much for all your help and effort. You are a star.

Good afternoon, I am currently still waiting for my refund of over £2700 from Optical Express, I cancelled my surgery over a month ago due to reading all the terrible reviews and have phoned them multiple times asking for email confirmation of the cancellation but despite this request and being told somebody would call me back I have received nothing so far. I was also told my deposit of £500 was non refundable. Would you be able to assist me in this matter?
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admin: Please send your phone number
sasha@opticalexpressruinedmylife.co.uk

So just like everyone else I've been a fool and paid the £500 deposit for the lens surgery which i felt pushed into from the get go which was scheduled for 6th May.
I was offered NHS discount by the manager at the OPTICAL EXPRESS BRIDGEWATER CLINIC MANCHESTER, but because of all the horror stories I rang to cancel today (28th April) and YES, you guessed it - they won't give me my £500 back but said as a good will gesture I can have vouchers for glasses!
DOCTOR ASHEET DESAI was the surgeon I was booked in with, the manager told me he was the best there is and that he did her eyes a few weeks previously but I now know that he’s damaged patients eyes!
I'm so upset as it's a large amount of money and I was told all along that i would get a full refund if i changed my mind (otherwise i would never had paid that amount if i knew they would keep the lot) !! Even the surgeon reassured me that I would get my deposit back if I cancelled! He told me at my meeting with him he told me to really think hard about it as I'm only a low prescription and my night vision and driving could be affected and it's not too late to change my mind ! It felt like he was pushing me to not have it done , so now I've had time to think about it and read all the negative reviews I decided to cancel !!
I rang the head office and they are saying they will investigate and I know what the outcome will be!
I was pushed into deciding and paying the deposit too soon with no time to think and for them to now say they are entitled to keep £500 is disgraceful!!
So please SASHA can you work your magic ?
Amanda grixti
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admin: Please send your phone number
sasha@opticalexpressruinedmylife.co.uk