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Deposit Refunds

  • Ilona Jasinska
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Replied by Ilona Jasinska on topic They did not tell me anything about the side effects.

Posted 03 May 2023 12:59 #31
Hi everyone,
It was only last week when I spoke with Optical Express and they told me that I'm not entitled to refund because I didn't cancel within 20 days. Today, I received email confirmation from OE that my deposit will be returned to me.
All this is thanks to Sasha's help.
Sasha, thank you so much for all your help and effort. You are a star.
Last Edit:03 May 2023 14:08 by Ilona Jasinska
  • Bry Michaels
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Replied by Bry Michaels on topic Deposit Refunds

Posted 02 May 2023 15:47 #32
Good afternoon, I am currently still waiting for my refund of over £2700 from Optical Express, I cancelled my surgery over a month ago due to reading all the terrible reviews and have phoned them multiple times asking for email confirmation of the cancellation but despite this request and being told somebody would call me back I have received nothing so far. I was also told my deposit of £500 was non refundable. Would you be able to assist me in this matter?
___________________________
admin: Please send your phone number :kiss:
sasha@opticalexpressruinedmylife.co.uk
Last Edit:03 May 2023 14:09 by Bry Michaels
  • Amanda grixti

Replied by Amanda grixti on topic Hi please can you help ?

Posted 28 Apr 2023 16:29 #33
So just like everyone else I've been a fool and paid the £500 deposit for the lens surgery which i felt pushed into from the get go which was scheduled for 6th May.
I was offered NHS discount by the manager at the OPTICAL EXPRESS BRIDGEWATER CLINIC MANCHESTER, but because of all the horror stories I rang to cancel today (28th April) and YES, you guessed it - they won't give me my £500 back but said as a good will gesture I can have vouchers for glasses!
DOCTOR ASHEET DESAI was the surgeon I was booked in with, the manager told me he was the best there is and that he did her eyes a few weeks previously but I now know that he’s damaged patients eyes!
I'm so upset as it's a large amount of money and I was told all along that i would get a full refund if i changed my mind (otherwise i would never had paid that amount if i knew they would keep the lot) !! Even the surgeon reassured me that I would get my deposit back if I cancelled! He told me at my meeting with him he told me to really think hard about it as I'm only a low prescription and my night vision and driving could be affected and it's not too late to change my mind ! It felt like he was pushing me to not have it done , so now I've had time to think about it and read all the negative reviews I decided to cancel !!
I rang the head office and they are saying they will investigate and I know what the outcome will be!
I was pushed into deciding and paying the deposit too soon with no time to think and for them to now say they are entitled to keep £500 is disgraceful!!
So please SASHA can you work your magic ?
Amanda grixti
___________________________
admin: Please send your phone number :kiss:
sasha@opticalexpressruinedmylife.co.uk
Last Edit:29 Apr 2023 15:18 by Amanda grixti
  • Ilona Jasinska
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Replied by Ilona Jasinska on topic They did not tell me anything about the side effects.

Posted 28 Apr 2023 12:58 #34
Last Edit:04 May 2023 19:52 by Ilona Jasinska
  • Steveo1963
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Replied by Steveo1963 on topic Just an update....

Posted 28 Apr 2023 12:41 #35
With a big thank you to Sasha for helping to get my £500 refund...your an angel! Steveo
Last Edit:28 Apr 2023 12:51 by Steveo1963
  • Joel B

Replied by Joel B on topic Deposit Refunds

Posted 27 Apr 2023 10:02 #36
I had Laser eye surgery booked at Optical Express a couple of months ago and the procedure was fully paid for. On the day of the surgery I get a call from OE informing me the surgeon is ill so we will be in touch to reschedule the surgery. After not hearing anything for a couple of weeks I decide to chase them up and I'm told by my local branch that someone from central office will be in touch next week. Another 2 weeks go by and nothing. Seems like they just couldnt care less now that they had my money! I then get told that the surgeon is only down at my local branch once a month so they would be in touch once they had his dates for April and May. I did say in the meantime that I would like my money back and they did agree to this. Recently the money did appear in my account just missing the £400 deposit. I havent even officially cancelled the surgery but they have just completely gone quiet in regards to getting me back in. With this situation and after having time to think about it I'm definitely not going ahead with the surgery. Just wondered if it was possible to get the £400 back? I look forward to hearing from you.
___________________________
admin: Please send your phone number :kiss:
sasha@opticalexpressruinedmylife.co.uk
Last Edit:29 Apr 2023 15:20 by Joel B
  • Ilona Jasinska
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Replied by Ilona Jasinska on topic They did not tell me anything about the side effects.

Posted 26 Apr 2023 15:18 #37
When I went for a consultation on 21st March 2023 at Optical Express in Dartford they seemed really nice and very convincing about the surgery even though my prescription is not stable, but pushy for me to pay a deposit for surgery on 27 April with Mr Eric De Koning.
I got a discount as I'm working for the NHS and paid £400 deposit.
They did not tell me anything about the side effects, which I found out about later after reading reviews online. I was shocked and cancelled on Monday.
They told me they would call me but I have had no phone call or email regarding my cancellation and my £400 deposit.
I hope you can help me to get my money back as you help so many people.
Ilona J
_______________________
admin: Please send your phone number :kiss:
sasha@opticalexpressruinedmylife.co.uk
Last Edit:26 Apr 2023 17:54 by Ilona Jasinska
  • SarahJones1989
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Replied by SarahJones1989 on topic Keeping £250 of my deposit for no service!

Posted 26 Apr 2023 14:12 #38
This is the email I sent to Optical Express after they told me they would not refund all of my £500 deposit. Please can you help me with this?

__________________________
admin: Please send your phone number :kiss:
sasha@opticalexpressruinedmylife.co.uk
Last Edit:28 Apr 2023 12:29 by SarahJones1989
  • Chloe Hart

Replied by Chloe Hart on topic Help

Posted 15 Apr 2023 16:33 #39
Hi I recently went to my local Optical Express to see if i qualified for laser eye surgery. I had all test etc done then they sat me in a room after filling in all my forms saying I suffer from severe anxiety and they basically booked my appointment for me with Dr Muhammad Kazmi then handed me the card machine to pay my £500 deposit without giving me any time to think. I was really flustered and felt as though if I didn’t pay it they would think I had wasted there time. They was already being very pushy at this stage and because I had been considering it I thought what’s the worst, however she had booked my surgery for a week and a half after my initial consultation meaning I only had days to think about my decision. I was told I would speak to a consultant prior to surgery which did not happen and when I asked if I could they said well your surgery is too close so now we can't organise this. I then went on to call them to ask several more questions as I was getting anxious at this stage, to be given a long list of side effects I was not made aware of before paying my £500 deposit. I asked for this back on the phone and they said that would not now be possible. I also googled the suregon and seen bad reports about him. I have also signed up to a 0% finance agreement and with surgery due tomorrow I really don’t want it and don’t know how to best proceed!
_______________________
admin: Please send your phone number :kiss:
sasha@opticalexpressruinedmylife.co.uk
Last Edit:15 Apr 2023 17:20 by Chloe Hart
  • Blondie123
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Replied by Blondie123 on topic Deposit Refunds

Posted 12 Apr 2023 16:06 #40
Update ...
i got my £500 deposit back with the help from Sasha in less then a week...
These crooks wasn't responding to any calls or emails and didn't want to refund my money ...as soon as Sasha got involved they abruptly called me and gave me a refund to my bank...
I was a bit dubious that I'd get it back... lovely to have someone dedicated to fight our corner against these disgusting crooks thank you so very much for your help
Last Edit:26 Apr 2023 17:55 by Blondie123
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