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Deposit Refunds

  • Katiearl
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Replied by Katiearl on topic Deposit request

Posted 17 Oct 2022 17:49 #61
I recently enquired to get laser eye surgery at Optical Express. At the first consultation, the optometrist completed all the tests and suggested LASEK based on my high prescription (-9). I accepted it and didn’t ask questions as they say they do 6/10 surgeries in the country so thought they were the best and most experienced clinic.

On the day of the surgery the patient advisor couldn't get my prescription to match my previous tests so told me to “take a break” and “calm down” as apparently my eyes were tense due to stress (I wasn’t stressed).

After 4 hours they had to dilate my eyes to complete the tests and then I was told I would have to rebook the surgery on another day. Just before I left I spoke with the surgeon (Mohsin Patel) to discuss everything before coming back for the surgery. He was extremely negative about the procedure for prescriptions like mine and even said “with my risk profile I wouldn’t get it done if I was you”. I wasn’t sure if he was just trying to cover his back or he genuinely thought my prescription wasn’t good for LASEK. Before leaving he suggested I went to another company to see what they could offer.

Thankfully I didn’t go to the follow up surgery appointment and have since found out that they don’t have the latest technology as they claim. Lucky escape but looking to get my deposit back as I only got the truth after I paid my deposit and spoke to the surgeon
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admin: Good on Dr Mohsin Patel, who either has a conscience, or is trying to limit the number of legal claims he's starting to collect :kiss:

Please send your phone number and I'll call you: sasha@opticalexpressruinedmylife.co.uk
Last Edit:18 Oct 2022 15:12 by Katiearl
  • Sue

Replied by Sue on topic £500 Deposit

Posted 16 Oct 2022 19:07 #62
Good evening
I am speaking to someone on Wednesday to go through my surgery which I have booked for December and paid a deposit of £500. Today after reading many reviews and already having dry eye I have decided to cancel.
Any advice or key words I should use to guarantee to get my deposit back please.
Would appreciate any help
Thank you
Sue
_____________________________________
admin: Please send your phone number and I'll call you :kiss:
sasha@opticalexpressruinedmylife.co.uk
Last Edit:18 Oct 2022 15:12 by Sue
  • Mila

Replied by Mila on topic Deposit refund

Posted 12 Oct 2022 13:20 #63
Just want to ask how many days did you wait to get your refund? Rang optical express, they say it will take 28 woking days

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admin: If you have any issues getting a full refund please send your phone number and I'll call you :kiss:
sasha@opticalexpressruinedmylife.co.uk
Last Edit:26 Oct 2022 12:47 by Mila
  • Clundy25
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Replied by Clundy25 on topic Deposit refund

Posted 13 Sep 2022 12:00 #64
just to let you know that I have received my refund from Optical Express today. Many thanks for your help Sasha.
Last Edit:13 Sep 2022 16:20 by Clundy25
  • Simpson74
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Replied by Simpson74 on topic How to get a refund?

Posted 30 Aug 2022 13:05 #65
Hi,

After my eye surgery changed last minute with Dr Kazmi I decided against going for the surgery due to the last minute change and the stories I've read here (Lasek instead of Lasik)

I sent an email to cancel and got a generic auto reply saying they'd be in touch wihtin 3 days (This was on 16/08/22) however nobody has contacted me. I've rang twice and each time was told someone would be back in touch but I haven't got any confirmations/emails or further contact from them.

What are my next best steps? They've took nearly 2,000 GBP from me and now seemingly ghosting me.

Any help appriciated,

Lewis
________________________
admin: Please send email with your phone number: sasha@opticalexpressruinedmylife.co.uk :kiss:
Last Edit:01 Sep 2022 13:37 by Simpson74
  • Clundy25
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Replied by Clundy25 on topic Deposit refund

Posted 25 Aug 2022 12:38 #66
Hi

Looking advice on getting a refund on the £500 deposit.

I had my initial tests at the start of July and was told that I would be suitable for multi focal lens replacement surgery.

I paid my deposit of £500 and the surgery was booked for September but after finding a lot of disturbing information I decided to cancel. I didn't speak to a surgeon and was given little factual information.

Below is the response:

________________________
admin: Please send email with your phone number: sasha@opticalexpressruinedmylife.co.uk :kiss:
Last Edit:29 Aug 2022 15:52 by Clundy25
  • bd25a0a73b6dcf085cecde745477ef1b
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Replied by bd25a0a73b6dcf085cecde745477ef1b on topic Deposit refunded in full

Posted 08 Jun 2022 07:45 #67
Dear Sasha

I would just like to thank you for all your help. I received my full £500 back from optical express

Thank you for what you do. God bless you

Kind Regards

Denise
by bd25a0a73b6dcf085cecde745477ef1b
  • Mutanthamster
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Replied by Mutanthamster on topic Deposit Refunds

Posted 28 May 2022 11:31 #68
I booked in for eye surgery with Optical Express a week ago, then I saw this website and cancelled.

After another week of thinking things over I thought that the cases I’ve read here are most probably unfortunate isolated cases, much like what we have seen over covid and some of the apparent vaccine injuries.

I’m here thinking I’ve worn extended wear contacts for 20 years. Only had one infection in that time, my eyes are healthy, my prescription isn’t too bad -4 so I should be fine for LASIK.

But because of this website I keep thinking What if? What if I’m one of the unfortunate ones. My eyes are healthy, why have unnecessary surgery and slice it open.

So I’m cancelling again, I expect they will try to keep half of the deposit.

However I just want to say thank you to everyone for sharing their experiences and I’m sorry to read what many of you are going through. Losing my sight or having eternal eye pain is one of my biggest fears and it must be extremely tough to live with, not only the pain and visual problems but also the regret of having the surgery done.

Without this website I’m sure many more people would be signing up in droves without realising the potential implications and trusting in the word of the surgeons and staff.

We like to think that if something were unsafe it would be closed down by the authorities, however this doesn’t seem to be the case. The vast majority of people who have it I’m sure are fine, I certainly know several who sware by it which convinced me.

However why weaken the integrity of the eyeball for convenience?

Nah bonkers. I’m sticking with glasses and contacts, (must stop going in swimming pools in contacts though).

Thanks all and hope those who are suffering manage to find a solution.
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admin: Your thanks appreciated, but this is a very underused site, and I can assure you that the cases are definitely far from isolated - many many thousands of people left irreparably damaged!

Meanwhile, they are not entiltled to keep any of your deposit, so if you want it all back, do email me
:kiss:
sasha@opticalexpressruinedmylife.co.uk
Last Edit:17 Jun 2023 16:12 by Mutanthamster
  • Daverich66
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Replied by Daverich66 on topic Refused full refund

Posted 12 May 2022 17:19 #69
Hi, I had the usual consultation and phone calls about having lens replacement treatment the advisor was in my opinion pushy but thought they would be helpful and ok. I paid my £500 deposit on 11th April but having read further horror stories and now with the cost of living and financial difficulties decided I couldn’t go ahead with it . I requested a full refund of my money which I paid on my cc yesterday the 11th may which was 30 days . But I was told via email I was only half in store credit for the future. I’m looking for help if possible to retrieve all my deposit. Please help . I’ve emailed to the Sasha email address with my name and number. Thank you for looking and hopefully I’ll be successful with getting my refund back. Thank you.
_________________
admin: Nothing received from you :kiss:
Pls send again: sasha@opticalexpressruinedmylife.co.uk
Last Edit:17 May 2022 14:47 by Daverich66
  • bd25a0a73b6dcf085cecde745477ef1b
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Replied by bd25a0a73b6dcf085cecde745477ef1b on topic Refused full refund

Posted 06 May 2022 16:11 #70
I had a laser surgery consultation on 13th of April 2022 in Milton Keynes. After all the tests I was told that I was a suitable candidate for LASEK Idesign. I was told that to secure a date I needed to pay £500 as a deposit. The date of surgery was the 1st of June.
Since then I have found so many things that can go wrong with laser surgery that I wasn't told and it's irreversible.
Today I had a phone call with a clinician but I don't know their name or what their job is. The lady was trying to reassure me but in all honesty my gut feeling was saying no don't get it done.
I callied customer care to cancel I was told that I would not be receiving my full refund and that they would keep 50% of my deposit for admin fees.
I dont think this is right or fair because I was not told this when they took my £500. I didn't sign anything and I hadn't seen this at all until I cancelled.
Please can you help me?


admin: Please send your phone number to sasha@opticalexpressruinedmylife.
The company has no legal right to keep your deposit - and they know this
:kiss:
Last Edit:08 May 2022 12:09 by bd25a0a73b6dcf085cecde745477ef1b
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